need help with malware


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neardc is offline neardc Post #21  November 4,2009, 3:45pm
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It is legit, but that's what it costs (which is why I opted not to use it myself...lol). If you want to just put an end to your misery, go ahead and pay for it. If you want to try to see if you can get Malwarebytes to work, you can still try that...

What happens when you try to run Malwarebytes?
 
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nightling is offline nightling Post #22  November 4,2009, 3:51pm
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neardc wrote :
It is legit, but that's what it costs (which is why I opted not to use it myself...lol). If you want to just put an end to your misery, go ahead and pay for it. If you want to try to see if you can get Malwarebytes to work, you can still try that...

What happens when you try to run Malwarebytes?
de nada ...

I click on the icon and nothing happens.

I changed the file name back. Still nothing.
 
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nightling is offline nightling Post #23  November 4,2009, 3:58pm
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reinstalled the program again. Says it failed the install, but when I dc the exe icon it ran. Here's hoping.

I need everyone out there to clap their hands if they believe in little malware zapping fairies.
 
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neardc is offline neardc Post #24  November 4,2009, 4:08pm
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Oh; hooray! clap, clap, clap!

So, you're actually seeing the Malwarebytes screen and it's showing you that it's scanning files?
 
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CapnCrunch23 is offline CapnCrunch23 Post #25  November 4,2009, 4:22pm

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Sorry you're having trouble Nightling

carry on!
Last edited by CaptCrunch23; November 4,2009 at 4:28pm.
 
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neardc is offline neardc Post #26  November 4,2009, 4:26pm
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She did try to do a system restore... Or, are you talking about something else?
 
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nightling is offline nightling Post #27  November 4,2009, 4:26pm
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CaptCrunch23 wrote :
Sorry you're having trouble Nightling

This is a good example why people should have external harddrives for backup..

Almost all computers nowadays have rescue and recovery to restore the computer back to it's original state prior to the virus or malware attack.Takes less than an 1/2 hour to do an R&R..
I hear ya. It's not my computer. I'm just trying to help her fix it, but I don't know much. Being on a MAC, I am rarely bothered by anything virusy.
 
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nightling is offline nightling Post #28  November 4,2009, 4:28pm
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neardc wrote :
She did try to do a system restore... Or, are you talking about something else?
well for some reason the system restore setup was turned off. I do not know why ... lolI turned it back on, but not before the problem. The system restore I did was just so I could restore personal guard to the task manager and find it.
 
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CapnCrunch23 is offline CapnCrunch23 Post #29  November 4,2009, 4:32pm

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neardc wrote :
She did try to do a system restore... Or, are you talking about something else?
Depends on the manu..and what they call it!
She may have done this.. depends on when the malware infected the PC and when the computer backup the image up on the partition! If a backup was done with the malware then R&R wouldn't work.
Last edited by CaptCrunch23; November 4,2009 at 4:36pm.
 
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neardc is offline neardc Post #30  November 4,2009, 4:34pm
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Oh; you want to turn it off while you're removing the virus and then turn it back on once the computer is clean. That way the virus won't be part of any restore points...
 
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