need help with malware


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coastalmom is offline coastalmom Post #11  November 4,2009, 2:47pm
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I also picked that up on one of my computers. Everytime I tried to download a fix, it would block it. I ended up running computer in safe mode, then downloading the removal. It worked. Good luck.
 
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neardc is offline neardc Post #12  November 4,2009, 2:54pm
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Much simpler if that works....

Nightling - To run the computer in safe mode, restart it and, as it's booting up, keep hitting the F8 key until the menu appears where you can select the option to start in Safe Mode.
 
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nightling is offline nightling Post #13  November 4,2009, 3:00pm
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coastalmom wrote :
I also picked that up on one of my computers. Everytime I tried to download a fix, it would block it. I ended up running computer in safe mode, then downloading the removal. It worked. Good luck.

Uh how do you download in safemode ... doesn't that disable all nonessential programs including the browser for the internet?
 
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nightling is offline nightling Post #14  November 4,2009, 3:01pm
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neardc wrote :
Oh; a pen drive is just one of those little stick thingies that you plug into your USB port so you can carry your files around with you. You could actually use a camera card or any other memory device, too... Do you have something like that?

Okay; I was assuming that you were working from another computer and talking about your daughter's...

It will still be possible to get rid of it; it's just a little trickier...
Right now the daughter's computer is it. My laptop (an apple) is off getting fixed. Her computer's a dell.

What's a windows explorer and how do I open it?
 
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nightling is offline nightling Post #15  November 4,2009, 3:20pm
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OK, neardc, I managed to get the malware thing you mentioned dl from the Capn's link by changing the file name like you suggested. Now something named spy doctor is scanning the computer. Does this sound like I got the right thing installed? Or is there something else I should do like rechange back the file name?
 
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neardc is offline neardc Post #16  November 4,2009, 3:27pm
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What operating system are you using? (Try selecting the Safe Mode with Networking option...).

If you can't access the internet, you can try first downloading the Malwarebytes installation file and saving it to your desktop (just so it's easy to find again). Then restart in safe mode and try installing the software.

I that doesn't work, go back to the process I outlined. To find Windows Explorer, go to Start, then All Programs, then Accessories; you should see Windows Explorer listed (it's something I open all the time, so I have it in my Quick Launch toolbar).
 
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neardc is offline neardc Post #17  November 4,2009, 3:33pm
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nightling wrote :
OK, neardc, I managed to get the malware thing you mentioned dl from the Capn's link by changing the file name like you suggested. Now something named spy doctor is scanning the computer. Does this sound like I got the right thing installed? Or is there something else I should do like rechange back the file name?
Oops! I posted my last message before seeing this one...

Spyware Doctor is the program that CC recommended, so that should be fine. After it runs, go ahead and run Malwarebytes, too (Spyware Doctor seems to recommend using both of them together...).
 
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nightling is offline nightling Post #18  November 4,2009, 3:34pm
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neardc wrote :
What operating system are you using? (Try selecting the Safe Mode with Networking option...).

If you can't access the internet, you can try first downloading the Malwarebytes installation file and saving it to your desktop (just so it's easy to find again). Then restart in safe mode and try installing the software.

I that doesn't work, go back to the process I outlined. To find Windows Explorer, go to Start, then All Programs, then Accessories; you should see Windows Explorer listed (it's something I open all the time, so I have it in my Quick Launch toolbar).
I am on a windows.

I got the file name changed and it's dl I just don't know what to do now ... it took off running something called spyware doctor and I don't know if that is right or not?
 
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nightling is offline nightling Post #19  November 4,2009, 3:35pm
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neardc wrote :
Oops! I posted my last message before seeing this one...

Spyware Doctor is the program that CC recommended, so that should be fine. After it runs, go ahead and run Malwarebytes, too (Spyware Doctor seems to recommend using both of them together...).
OK how do I run the renamed file? just double click it? Or do I need to rechange back it's name first?
 
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nightling is offline nightling Post #20  November 4,2009, 3:43pm
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I can't get the malwarebytes to run. Do I need to change the file name back or something?

The spyware doc wants 30 bucks ... how do I know that one is legit?
 
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