classylassie is offline classylassie Post #1  July 21,2008, 8:22pm
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I've been reading the boards and have found several common complaints. My biggest frustration thus far is the fact that most of the matches I have received seem to be subscribers and not paying members. I called EH and gave them two suggestions that I thought would be best for all involved (and REALLY help their business), I proposed that they let the paying members know that those matches are not members by putting something next to their name and then allowing us to send a message such as "I really liked your profile and hope you'll join so we can communicate". The other advise I had was to allow the nonmembers to see the pics of who they've been matched with, which may or may not be a good incentive for them to join. The EH rep told me that changes to better the site is "membership driven". If that is true, then if everyone who spends so much time complaining about everything they don't like about EH, took the time to call and give these same suggestions or others they may have, then maybe they will actually listen and make some positive changes that would benefit us all!? : ) It wouldn't hurt to at least call, right? Their # is 1-800-648-9548.
 
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graceventually is offline graceventually Post #2  July 21,2008, 8:29pm
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Thanks, classy. I might just do that.


Better to light a candle than to curse the darkness, right? And I do spend a lot of time complaining about eH on this board.....
 
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kayjay is offline kayjay Post #3  July 21,2008, 8:31pm
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classylassie, wrote :

I've been reading the boards and have found several common complaints. My biggest frustration thus far is the fact that most of the matches I have received seem to be subscribers and not paying members. I called EH and gave them two suggestions that I thought would be best for all involved (and REALLY help their business), I proposed that they let the paying members know that those matches are not members by putting something next to their name and then allowing us to send a message such as "I really liked your profile and hope you'll join so we can communicate". The other advise I had was to allow the nonmembers to see the pics of who they've been matched with, which may or may not be a good incentive for them to join. The EH rep told me that changes to better the site is "membership driven". If that is true, then if everyone who spends so much time complaining about everything they don't like about EH, took the time to call and give these same suggestions or others they may have, then maybe they will actually listen and make some positive changes that would benefit us all!? : ) It wouldn't hurt to at least call, right? Their # is 1-800-648-9548.
Great idea. Is there anyway that we (members) can tell if the match is not a paying member?
 
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classylassie is offline classylassie Post #4  July 21,2008, 8:37pm
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Oh GE, I promise I wasn't trying to dis any of the posters here! I apologize if it came across that way![img]library/editor/plugins/emotions/img/smiley-frown.gif[/img] I think it's a great outlet and makes for some interesting reading (especially like LD's posts. Does he ever work? LOL!) I just thought if everyone united and tried to turn some of the negatives into something positive, then everyone would benefit, really! btw. you seem like such a level headed cool chick!
 
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graceventually is offline graceventually Post #5  July 21,2008, 8:44pm
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Thanks, classy! (And I think you are aptly named [img]library/editor/plugins/emotions/img/smiley-smile.gif[/img]


I didn't take it personally at all. I know that I do like to have a laugh on here poking a bit of fun at eH (they've got my money for apparently no reason; so I may as well use them for something, right?) and itoccurs to me that you've given us a constructive option for voicing our opinions. Bravo and thanks!
 
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Jelize is offline Jelize Post #6  July 21,2008, 10:27pm
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classylassie, wrote :

I've been reading the boards and have found several common complaints. My biggest frustration thus far is the fact that most of the matches I have received seem to be subscribers and not paying members. I called EH and gave them two suggestions that I thought would be best for all involved (and REALLY help their business), I proposed that they let the paying members know that those matches are not members by putting something next to their name and then allowing us to send a message such as "I really liked your profile and hope you'll join so we can communicate". The other advise I had was to allow the nonmembers to see the pics of who they've been matched with, which may or may not be a good incentive for them to join. The EH rep told me that changes to better the site is "membership driven". If that is true, then if everyone who spends so much time complaining about everything they don't like about EH, took the time to call and give these same suggestions or others they may have, then maybe they will actually listen and make some positive changes that would benefit us all!? : ) It wouldn't hurt to at least call, right? Their # is 1-800-648-9548.
I think it's worth trying, but I will say that I'm pretty sure that by membership-driven he meant driven by whatever results in the greatest number of members, not driven by what those of us who are paying want... Some people have told eH, when they cancel their subscription, that the, or a, reason is the whole not knowing who's paying or not, etc. Hopefully if enough people who are cancelling cite this problem as one of the reasons, then they'll get some clue.... J
 
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scorpiolily is offline scorpiolily Post #7  July 22,2008, 8:07am
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classylassie, wrote :

I've been reading the boards and have found several common complaints. My biggest frustration thus far is the fact that most of the matches I have received seem to be subscribers and not paying members. I called EH and gave them two suggestions that I thought would be best for all involved (and REALLY help their business), I proposed that they let the paying members know that those matches are not members by putting something next to their name and then allowing us to send a message such as "I really liked your profile and hope you'll join so we can communicate". The other advise I had was to allow the nonmembers to see the pics of who they've been matched with, which may or may not be a good incentive for them to join. The EH rep told me that changes to better the site is "membership driven". If that is true, then if everyone who spends so much time complaining about everything they don't like about EH, took the time to call and give these same suggestions or others they may have, then maybe they will actually listen and make some positive changes that would benefit us all!? : ) It wouldn't hurt to at least call, right? Their # is 1-800-648-9548.
eHarm monitors the discussion boards so how could they not know how we all feel about non-member matches filling up our inboxes? I agree with you that eHarm could place some sort of little icon next to a non-paying member's nameas a courtesy to the paying members. This is the one major issue that has caused me to regret that I renewed my membership for another 3 months. I was getting 6-8 matches per day during my 1st month with eHarm, then as soon as I extended my membership for another 3 months, the number of matches went down to 0-1 per day, and I suspect that they are looky-loos, not paid members. I live in San Diego county, so I can't imagine that eHarm has run out of paid members to match me up with. It's all so very curious!
 
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choiceweb0pen0 is offline choiceweb0pen0 Post #8  July 22,2008, 7:05pm
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I hear that complaint alot (not being able to tell which matches are members and which aren't). I too would love for them to change it. Unfortunately as far as I know no personals service website does this because they want you to think that they have a near endless number of potential matches before you join.


I'm a little torn if a nonmember should be able to see my picture. It would be nice to think that my picture could make someone join, but..


Anyway, I'm also not wild about people without at least one picture in their profile. A recent nonmember without a picture match sent me an icebreaker (something else I'm not wild about) and sure, I looked at her profile details, sent a communication request but nothing. Also so far I've never had a match without a picture that put one up after I clicked the photo request button.


My matches come in spurts, but I'm still going to let my subscription run out next month.
 
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1tallwoman is offline 1tallwoman Post #9  July 22,2008, 7:29pm
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classylassie, wrote :

I've been reading the boards and have found several common complaints.* My biggest frustration thus far is the fact that most of the matches I have received seem to be subscribers and not paying members.* I called EH and gave them two suggestions that I thought would be best for all involved (and REALLY help their business),* I proposed that they let the paying members know that those matches are not members by putting something next to their name and then allowing us to send a message such as "I really liked your profile and hope you'll join so we can communicate".* The other advise I had was to allow the nonmembers to see the pics of who they've been matched with, which may or may not be a good incentive for them to join.* The EH rep told me that changes to better the site is "membership driven".* If that is true, then if everyone who spends so much time complaining about everything they don't like about EH, took the time to call and give these same suggestions or others they may have, then maybe they will actually listen and make some positive changes that would benefit us all!?* : )* It wouldn't hurt to at least call, right?* Their # is 1-800-648-9548.
How did you come to realize which person was a subscriber as opposed to a paying member?
 
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1tallwoman is offline 1tallwoman Post #10  July 22,2008, 7:36pm
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choiceweb0pen0,182926 wrote :

I hear that complaint alot (not being able to tell which matches are members and which aren't). I too would love for them to change it. Unfortunately as far as I know no personals service website does this because they want you to think that they have a near endless number of potential matches before you join.


I'm a little torn if a nonmember should be able to see my picture. It would be nice to think that my picture could make someone join, but..


Anyway, I'm also not wild about people without at least one picture in their profile. A recent nonmember without a picture match sent me an icebreaker (something else I'm not wild about) and sure, I looked at her profile details, sent a communication request but nothing. Also so far I've never had a match without a picture that put one up after I clicked the photo request button.


My matches come in spurts, but I'm still going to let my subscription run out next month.
Sometimes when I close a match with the reason being that they didn't have a photo posted; a few times the member asks to be reopened because they've now posted an approved photo for me to see.


I also was talking with aguy from EH and he told me that he had initially signed up for a month. When an EH service rep called to ask him how he liked it, he complained that when he asks to communicate with women that he rarely ever gets responses. The EH rep told him that even when people don't renew their memberships, their profiles just stay out there - - - getting matched up over andover and over.


I'm sorry, but if someone doesn't renew, their should be an automatic computer programming mechanism that takes them out of the matching pool. It is deceitful to those of us who are still paying members as well as a waste of our time.
 
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