Please advise me how I can change the age of my matches. I am 54 years old this April and I
would prefer not to receive matches over the age of 60 years. I continue to receive matches in
their mid-late sixties - I am not interested in this age group. Thank you. Also, I would like to
have access to direct communication with e.harmony in order to ask any questions I may have.
Hi christine2356,
Whenever you have questions about our Singles service, our FAQ page is a great resource. You can access it by clicking on the Help link avaialbe at the bottom of all our Singles site pages. If you still need assistance, you can also e-mail Customer Care from that page. Customer Care agents are available 24 hours a day, 7 days a week to provide you with support and assistance.
You can update your Matching Preferences, such as age, at any time by clicking on the My Settings tab located on your Home page. From there, click on the desired tab and update your preferences. Once you click on the the Save button, you'll be notified that your update was successful.
When reviewing your Matching Preferences, please make sure to also review your Match flexibility settings. We ask you how important a preference is to you. If you set it to 7 or 6, you are informing us that this preference is Important to you, and we will stay strictly within your Preference settings. However, if you set it at 5 or lower, you are telling us that this preference is Somewhat or Not important to you and that it is okay from time to time to send you matches outside of your set preference.
If you need assistance reviewing and/or resetting any of your Match Preferences, please reach out to Customer Care for assistance.
I don't buy it. There's over 12 million people using this site and that's a major selling point for why I signed up. We're being matched on 29 points of compatibility, and after filling out an extensive survey my personality profile says that I am well balanced, affable and easy to get along with. Combine that with my age (29) and my physical appearance, and I don't understand why a) The system can't find me new matches at the touch of a button. b) The matches it finds me aren't physically compatible. I understand that beauty is in the eye of the beholder, and I have definitely tried to keep an open mind, but some of these matches being sent to me are not only obviously below average, but they are ineloquent in the descriptions, vague and occasionally don't even HAVE pictures.
I think that eharmony should screen out members who don't take the time to post pictures, who don't take the time to fill out their profiles past vague and flippant responses, and possibly figure out a way to gauge attractiveness. It may seem like I'm being superficial or asking a lot, but I'm paying for access to 12 million members for a reason. I signed up for online dating to be MORE picky, not less. I am looking for more than a pretty face, so the personality profiles are important, but that doesn't mean I don't also want to be at least a little attracted to the person asking me out.
If it's NOT possible to screen for attractiveness, it would be helpful if the system actually refreshed possible matches. I just can't believe for an entire week of clicking that button that the system said every single time that no new matches could be made. Why even have a button?
I don't buy it. There's over 12 million people using this site and that's a major selling point for why I signed up. We're being matched on 29 points of compatibility, and after filling out an extensive survey my personality profile says that I am well balanced, affable and easy to get along with. Combine that with my age (29) and my physical appearance, and I don't understand why a) The system can't find me new matches at the touch of a button. b) The matches it finds me aren't physically compatible. I understand that beauty is in the eye of the beholder, and I have definitely tried to keep an open mind, but some of these matches being sent to me are not only obviously below average, but they are ineloquent in the descriptions, vague and occasionally don't even HAVE pictures.
I think that eharmony should screen out members who don't take the time to post pictures, who don't take the time to fill out their profiles past vague and flippant responses, and possibly figure out a way to gauge attractiveness. It may seem like I'm being superficial or asking a lot, but I'm paying for access to 12 million members for a reason. I signed up for online dating to be MORE picky, not less. I am looking for more than a pretty face, so the personality profiles are important, but that doesn't mean I don't also want to be at least a little attracted to the person asking me out.
If it's NOT possible to screen for attractiveness, it would be helpful if the system actually refreshed possible matches. I just can't believe for an entire week of clicking that button that the system said every single time that no new matches could be made. Why even have a button?
Hi Iamowl,
Sorry you’re unhappy with your experience so far.
We certainly agree that attraction and chemistry are important in a relationship. Our system doesn’t have a measurement or filter for “attractiveness” simply because it’s so subjective. Another dynamic that we’ve seen over and over again involves how people feel different about matches once they meet in person. Oftentimes you may get matches with vague/slim profiles, but we’ve found that people often start this way, and we have many messages in place to encourage these people to complete their information so that they will have more success.
Some people have met the special someone they are looking for without even seeing a photo! Others were turned off by the photo, but thrilled about their match in person.
It’s very normal to receive a number of matches that you’re not interested in for whatever reason. Often this is how it goes when you really are looking to hit the bulls eye. You’re going to get matches that miss the mark for you. I guess that makes finding the right person all that more incredible. But it can and does happen for many members, and I hope that you find the right person soon!
The “Find New Matches” button does provide new matches if they are available – it usually works best, however, if you open or adjust your settings on the My Settings page first.
I have been a member of e harmony for just one month now. I just need to post this because it is something I am very upset about. I listed in my settings to be matched within 60 miles of where I live. I had been very narrow minded in the beginning because in the beginning I had requested matches within 30 miles. However, with that being said I have been matched with people who are literally hundreds of miles away. It is very disappointing.
Sassafras54
— AdviceOfficial ModeratorPost #158
June 27,2010, 11:56am
Hi hennie -- How did you set the "importance" slider for distance? If you really want no one more than 60 miles away, it should be set to the top notch.
If it's set lower than that, EH will send you matches that are farther away.
If you've already got it at top importance, and this is happening, there's something wrong with your account and you should call Customer Care: 800-951-2023
I don't buy it. There's over 12 million people using this site and that's a major selling point for why I signed up. We're being matched on 29 points of compatibility, and after filling out an extensive survey my personality profile says that I am well balanced, affable and easy to get along with. Combine that with my age (29) and my physical appearance, and I don't understand why a) The system can't find me new matches at the touch of a button. b) The matches it finds me aren't physically compatible. I understand that beauty is in the eye of the beholder, and I have definitely tried to keep an open mind, but some of these matches being sent to me are not only obviously below average, but they are ineloquent in the descriptions, vague and occasionally don't even HAVE pictures.
I think that eharmony should screen out members who don't take the time to post pictures, who don't take the time to fill out their profiles past vague and flippant responses, and possibly figure out a way to gauge attractiveness. It may seem like I'm being superficial or asking a lot, but I'm paying for access to 12 million members for a reason. I signed up for online dating to be MORE picky, not less. I am looking for more than a pretty face, so the personality profiles are important, but that doesn't mean I don't also want to be at least a little attracted to the person asking me out.
If it's NOT possible to screen for attractiveness, it would be helpful if the system actually refreshed possible matches. I just can't believe for an entire week of clicking that button that the system said every single time that no new matches could be made. Why even have a button?
The only time the "Find New Matches" button consistently works is just after midnight pacific time. That is when eHarmony "releases" your matches for the day.
It shouldn't be that difficult for eHarmony to constantly give you new matches throughout the day. Based on its compatibility test, it should already know ALL matches for everyone, and it shouldn't take 24-hours to complete the process. But I guess that's eHarmony's way of limiting matches so that people feel forced to stick around and see who eHarmony decides to match them with that day.
And when you press that "Find New Matches" button, sometimes it says the following while it is "searching" for new matches: "Photos and Physical Appearance at eHarmony We do use physical appearance as a factor in our matching process and we encourage all members to post a photo."
How does eHarmony use physical appearance as a factor and why can't its users define physical appearance themselves?
i am trying to lose weight and have an Excellent scene of humor . and i love to make people laugh."And men who are Intelligent and have blue eyes drive me wonky. and
i love angels. and i like him to be in great shape.
The tennis ball story is a good analogy, RD, and that's how I interpret "gut feeling" -- a conclusion/sense of something that's a thought, not a feeling; though it will have feelings associated with ... –
Sassafras54
Agree. Given where you are emotionally, I would cease all communication with Mr. Trade Show. You're vulnerable. He's up for a challenge. It's playing with fire. You'll be in a bad place in the ... –
emma_hazards
I have never spoken to a woman like he has.
Yeah, I have never spoken to a woman like that either.
It is a hard call to whether he is just as jerk, or whether he is a player.
Both are feasible ... –
ScottK
Harmonygirl,
I do not usually make up my mind on blanket situations but instead would examine each one on it's own merits, so I cannot answer your question. However, just in the going about of daily ... –
Ephemera
I was ok until the kiss on the cheek part....That doesn't sound like your defenses were up at all...
It's one thing for a guy to walk up and start with the cheesy lines....But as soon as I say, "no ... –
Ingytravel
No. It is not wise.
You have to throw all your eggs into one basket for love to work at all. Relationships are inherently riskier than careers. You can't use the same rules.
You might lose ... –
harnomygirl
Do you have something completely stupid to talk about? Come here. Talk. It's a simple two step process. Please have a good sense of humor about all this. It is good for the heart.
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