"My Matches" may not be members?


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KPW is offline KPW Post #61  May 8,2008, 4:40am
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What a waste of my time and money! If I had known this from the start, I would not have joined for the second time. Then, of course, EH would not have gotten my money.

At the very least EH should be responding here to concerns and what we can expect - if they aren't going to make any reasonable changes, as customers we should at least be informed of that. We should be informed as to who are viable members and how active they are.

EH, I will not renew -
 
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Livestrong is offline Livestrong Post #62  May 8,2008, 5:57pm
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Most of my matches do not even look at my profile. They are probably not only paid, but have not logged on to eh. I think eh should not match with anyone who has not logged on in 3 weeks.
 
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B_K is offline B_K Post #63  May 8,2008, 9:02pm
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Spider,53199 wrote :
It would be nice if EH coded nonmembers, so a lack of response didn't feel like so much of a personal rejection. I can see that getting matches would encourage the nonmembers to pay up, but for the paying members, it is extremely hurtful to get excited that they have a match and then have no communication. If we knew that a match was still on the sidelines and not actually in the game, we would be more realistic about our chances, and maybe be more pleasantly surprised if they did subscribe and contact us.
I agree 100% with you. We should have some kind of indicator that would let us know a match is not a member. There are times when eH will let non members communicate too when there are specials being offered. Of course these special sometimes last a weekend – better stay in front of your computer screen.
 
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nubiangenie is offline nubiangenie Post #64  May 9,2008, 7:34am
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Peppy,53925 wrote :
I totally getthe concept of allowing non-paying members to be matched and toview their matches as a marketing strategy in an effort to get business. I think it would have been nice to know, however,that somemaatches did not respond to my requests to communicate because they were non-paying members.I agree there should have been some type of coding applied tonon-paying members.More disturbing to me,is that even after I closed my e-harmony account to take a break, my profile is still being used and I am actually still receiving matches.Perhaps I have to go back and read the legalities of my contract with e-harmony to see if they can use my profile after my contract with them ended. I do not appreciate my profile being made available as if I am still on e-harmony so that I receive matches and those matches try to communicate with me. I agree that these are human beings with whom we are dealing and it is not fair to lead them on. Doesn't this practice seem deceptive?If I were going to renew my subscription, thishas changed my mind.
When you take a break (I have done this) you turn off the matching feature from your main page (via your settings, I think) and you will not receive any new matches. I believe that should also keep them from sending you to others as a match as well.
 
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