Homepage totally changed and not functional! :(


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stargazer77 is offline stargazer77 Post #1  February 1,2012, 9:41am
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When I logged onto eH this morning to check my matches, most of the tabs are not functional. It takes me straight to the My Matches section. When I click on Home (or type the address in which ends in /myhomeredesign), it just directs me back to My Matches. So I can't see who has viewed me, matches that have updated their profile, etc. Also, when I click on My Profile, the profile wizard is blank, so I cannot edit my profile. However, when I view my profile it looks normal.

I have logged out/in, cleared cache/cookies, tried different browsers, etc, and no luck. I did email eH so hopefully they can help but I was just wondering if anyone else is having this problem today, maybe it is a known problem with the website. It is very frustrating because I just signed up about a week ago, and now nearly all of the site is not working for me. Thanks in advance for any help!
 
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eH_Advice_Host_Gabriel is offline eH_Advice_Host_Gabriel — Advice Official Moderator Post #2  February 1,2012, 10:12am
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Hello there and welcome to the boards!

We are aware of this issue, it just popped up for us this morning. We expect to have it corrected for all members who are experiencing it by the end of the day today.

Sit tight for us, and we'll get it handled.

If for some reason it's not fixed by end of day, or if you need any other assistance, reach out to us at userservices@eharmony.com

Thanks!!
 
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stargazer77 is offline stargazer77 Post #3  February 1,2012, 10:21am
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Thank you!! I was hoping it was just a glitch, but since I am fairly new back to eH (have used it in the past, though) I kind of panicked and was afraid something with my page was messed up. I will give it a day and check back. Thanks again!
 
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jov27 is offline jov27 Post #4  February 1,2012, 11:17am
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I myself haven't even been able to sign on today - After the log on screen I just get a message that the server is not responding. i hope this gets fixed too.
 
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eH_Advice_Host_Gabriel is offline eH_Advice_Host_Gabriel — Advice Official Moderator Post #5  February 1,2012, 11:43am
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jov27 wrote :
I myself haven't even been able to sign on today - After the log on screen I just get a message that the server is not responding. i hope this gets fixed too.
Hmm.... that does not sound like the same issue to me. I would say go ahead and contact us at the above email so we can take a look.
 
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jov27 is offline jov27 Post #6  February 1,2012, 1:32pm
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will do. thanks
 
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