dxd is offline dxd Post #1  January 25,2012, 7:12pm
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Question for those with more eHarmony experience than me.

Earlier this month, I was matched with a woman I was interested in, so I sent the five questions. The next day, she answered and sent her five questions. I answered that night, and then ... nothing. She viewed my profile a few times, but the fact we didn't move to Stage 2 of GC would indicate she didn't read my answers, which seems odd. After a week, I nudged her. She again viewed my profile, but didn't read my answers.

Tonight, I went back and looked the mailbox. It has the date and time of when I sent my first questions, and the date and time when she responded. But there is no date and time of when I answered her questions.

Is it possible the system glitched and she never received my answers? And we're now stuck we're each "waiting on him/her to respond." I ask, because last summer I had a match whom I was interested in, so I sent the five questions. I received an email saying she had answered, but when I logged into the site, my homepage said I was still waiting on her response. I contacted customer support, but they didn't help.

Thanks.
 
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AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #2  January 25,2012, 7:56pm
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It sure sounds like you didn't actually answer her questions. This can happen. If you took too long to answer and had the page open for more than 30 minutes, it will auto log you out. Try going back to read her answers. What does the big orange button on her profile say?
 
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dxd is offline dxd Post #3  January 25,2012, 8:25pm
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Thanks for the help.

If I click on the Mailbox, it says my answers were sent successfully, and it gives the date and time my answers were sent - but that date and time is incorrect. It's when I sent the nudge, which was a week after I answered her questions.

If I click on my first questions, it gives the date and time I sent them and the date and time she answered. But if I click on her first questions, I get the following:

"Sarah sent you these questions on January 05, 2012, 02:22PM PST.
You answered these questions on Sarah."

It then has her questions and my answers. It just seems odd that she would send the questions and then not even read the answers.
 
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AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #4  January 25,2012, 8:26pm
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I would contact Customer Care, by phone and ask them to fix it while you are on the line.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #5  January 27,2012, 6:54am
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dxd wrote :
Thanks for the help.

If I click on the Mailbox, it says my answers were sent successfully, and it gives the date and time my answers were sent - but that date and time is incorrect. It's when I sent the nudge, which was a week after I answered her questions.

If I click on my first questions, it gives the date and time I sent them and the date and time she answered. But if I click on her first questions, I get the following:

"Sarah sent you these questions on January 05, 2012, 02:22PM PST.
You answered these questions on Sarah."

It then has her questions and my answers. It just seems odd that she would send the questions and then not even read the answers.
My mind is sullied by images of vampires so bear with me if I have this wrong.

1) You sent First questions.
2) Your match answered your questions and sent you her First Questions.
3) You answered her questions.

This would mean that she would need to read your answers AND then send MHCS as the next step.

There could be 4 things going on here:
1) She is not interested.
2) She is new to eHarmony and does not know that it is her turn and that she has to send her MHCS. This should not be the case because it is very clear what your next step is supposed to be, but it happens.
3) Her subscription ended and she can't respond.
4) This is yet another bug in the eHarmony system. On this note I will say that a couple of years ago (around June or July) there was exactly this problem where you would go through First Questions and then both people would see the "Waiting for ... " message and neither could continue. However, this was not a random one user problem, it was wide spread. It was fixed back then and I have not heard of this problem since but it could have reared it's ugly head again I suppose.

I would suggest that you CALL Customer Care instead of e-mailing them. They can look into the communications and see if your answers did in fact get to your match and if there is any other problems.
 
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dxd is offline dxd Post #6  January 27,2012, 6:41pm
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wrote :
1) You sent First questions.
2) Your match answered your questions and sent you her First Questions.
3) You answered her questions.
Yes, that is correct.

wrote :
This would mean that she would need to read your answers AND then send MHCS as the next step.
Does it? I think with one of my other matches, it took us to Step 2 after she read my answers, but before she sent the MH/CS. But I may be wrong.

It could very well be that she's not interested or her subscription ended, especially since she hasn't been back in a few weeks. But I had something similar happen last summer. I sent the 5Q to a match. A few days later, I got an email saying she had responded. When I logged in, on my homepage, I had the Read and Reply button. But when I clicked on it, it said "Waiting on her response." So I don't really trust the software right now.

I did contact Support (alas, via email) and got a response that the technical team is looking into it. That leads me to believe it might very well be a glitch of some sort.
 
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