EH says I closed when I didn't


Reply
  • Page 1 of 3
  • 1
  • 2
  • 3
 
Topic Tools Search this Thread
coffeetogoplease is offline coffeetogoplease Post #1  January 2,2012, 7:12pm
coffeetogople…'s Avatar

are we there yet?

Power Poster

Joined: Apr 2010

somewhere over the rainbow

Posts: 9,337

See profile

Has anyone else been seeing weird closes and then when you click on the mailbox feature it says "You closed X on" and doesn't have anymore text? I have probably close to a dozen of these. I didn't close any of them. Some it has happened with right after they sent me a message.

I am wondering if it is a glitch or if EH has closed them for me. They are usually people I have initiated with or who I am communicating with and they show up as closed in my inbox.

And no, I haven't contacted customer service because a) it is not apparent how to do that when I am on the site and b) the two times I have, they have asked me for all the information I have already sent in my message again and then said they tell me to use a different browser (I have used several) and thank me for telling them I have a problem or told me that they the problem could not be on their end without even checking on it.

So no, I haven't wasted my time. But if others are having the same problem, maybe I will.
 
  Reply With Quote
AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #2  January 2,2012, 7:29pm
AndieIsMe's Avatar

A letter in the mail is more precious than a 1000 IMs

Volunteer Community Leader

Joined: Nov 2009

Emerald Triangle

Posts: 8,149

See profile

I haven't had that issue. I would contact Customer Care and not let them off the phone until they fix the problem. It sounds like a glitch specific to your account and not a system wide thing.

Do you still have the option to re-open the match? If so try doing that and sending an OC to them.

PS - sounds frustrating!

1-800-263-6133
 
  Reply With Quote
ScottK is offline ScottK Post #3  January 2,2012, 7:31pm
ScottK's Avatar

Veteran

Joined: Nov 2007

PL, Minnesota

Posts: 2,301

See profile

coffeetogoplease wrote :
Has anyone else been seeing weird closes and then when you click on the mailbox feature it says "You closed X on" and doesn't have anymore text? I have probably close to a dozen of these. I didn't close any of them. Some it has happened with right after they sent me a message.

I am wondering if it is a glitch or if EH has closed them for me. They are usually people I have initiated with or who I am communicating with and they show up as closed in my inbox.

And no, I haven't contacted customer service because a) it is not apparent how to do that when I am on the site and b) the two times I have, they have asked me for all the information I have already sent in my message again and then said they tell me to use a different browser (I have used several) and thank me for telling them I have a problem or told me that they the problem could not be on their end without even checking on it.

So no, I haven't wasted my time. But if others are having the same problem, maybe I will.
Yes, I have seen that during my time on eHarmony.

It is not fully clear why it happens, but I suspect one possible way it happens, is when someone calls up eHarmony and disables their account.
This will auto-Close all their existing Matches.

(As opposed to Closing their account completely, which will cause you to get a "Sorry, this Match is no longer available" message)

If you do contact eHarmony about it, let us know what their official reason is, as I have always been curious about it...
 
  Reply With Quote
AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #4  January 2,2012, 9:11pm
AndieIsMe's Avatar

A letter in the mail is more precious than a 1000 IMs

Volunteer Community Leader

Joined: Nov 2009

Emerald Triangle

Posts: 8,149

See profile

Scott, but why would it say "she" closed the match if they do that?
 
  Reply With Quote
1beachbaby is offline 1beachbaby Post #5  January 2,2012, 10:35pm
1beachbaby's Avatar

Is it summer yet?

Quick Study

Joined: Nov 2011

Southern, CA

Posts: 62

See profile

I had some matches end up n the closed file and I did not put them there...? They didnt close me either. They can close you and if your setting are set for them to go straight to closed file, then thats where they go. However, my matches didnt close me either. It said I closed them...?
Last edited by 1beachbaby; January 2,2012 at 10:37pm.
 
  Reply With Quote
Wiseman2 is online now Wiseman2 Post #6  January 3,2012, 12:44am
Wiseman2's Avatar

Power Poster

Joined: May 2009

Posts: 6,322

See profile

The site has been even more messed up since the FCW. Their PC version as well as their device apps versions have multiple functional flaws.

The customer service will always claim the problem is on your end and if you listen to their bad advice long enough...they will mess up all your PC /device settings...rather than admit to, fix or even have a clue what the problem is...

They will start with wrong browsers...then of course the clear the cache...pretty soon they'll advise you to erase your hard drive..because surely that's the problem...not eH.

The tech support does more damage than good....and will usually send you on a wild goose chase, messing up your computer /device...and after all that...the issue /site still won't be functional.
coffeetogoplease wrote :
I haven't contacted customer service because a) it is not apparent how to do that when I am on the site and b) the two times I have, they have asked me for all the information I have already sent in my message again and then said they tell me to use a different browser (I have used several) and thank me for telling them I have a problem or told me that they the problem could not be on their end without even checking on it.
 
  Reply With Quote
coffeetogoplease is offline coffeetogoplease Post #7  January 3,2012, 7:45am
coffeetogople…'s Avatar

are we there yet?

Power Poster

Joined: Apr 2010

somewhere over the rainbow

Posts: 9,337

See profile

Thanks for all the feedback. I guess this is happening to others too.

Andie - have you contacted customer service about a problem in the past? Just wondering because my experience and that of others has been that they have not helped. If you have received help then maybe I will try it. But I am too busy to call and just get told that matches will close people and not to take it personally. That is the help I got when I called to say that I wasn't sure if an email got sent or not and could they check for me. They told me to be patient and wait for the response. I said, does that mean it was sent. They said they hadn't looked but often people took time to respond. I asked if they could check for me. They repeated that I should be patient.
 
  Reply With Quote
paintandbooks is offline paintandbooks Post #8  January 3,2012, 8:27am
paintandbooks's Avatar

likes things funny side up

Veteran

Joined: Dec 2009

IRL

Posts: 1,729

See profile

Coffee, that's awful! Can't Customer Service re-open the matches for you, since it says the close was initiated by you, but you did not close them? If not, they should give all your money back at the very least.
 
  Reply With Quote
AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #9  January 3,2012, 10:51am
AndieIsMe's Avatar

A letter in the mail is more precious than a 1000 IMs

Volunteer Community Leader

Joined: Nov 2009

Emerald Triangle

Posts: 8,149

See profile

I find that e-mail support is pretty much useless. They key word your e-mail then send you a response that has nothing to do with your question. I've called and gotten a bit better service. Once I had removed a specific state from my search. The next day or two all I got were matches in THAT state. When I called they did some adjusting and fixed it. So, it "can" be helpful if the solution is easy to come by. Apparently one notch less that "Very Important" makes that setting "Not Important". At least in my case.

CTG, I would call them, be calm about your problem and refuse to get off the phone until they do something about the problem. Tell them it is impossible for you to have closed them on a non existent date. If that person can't help you I would ask for a supervisor. If they can't re-open those matches then ask them what happened. Ask them if it is possible there is a glitch on your matches end.

Did you check the re-open part? Can you re-open any of those matches?
 
  Reply With Quote
Buck is offline Buck Post #10  January 3,2012, 12:05pm
Buck's Avatar

is really enjoying good fortune

Power Poster

Joined: Nov 2007

Seattle boonies

Posts: 7,326

See profile

I wonder how many levels of escalation are necessary, once you're lucky enough to reach a human, to find someone who actually knows how the site works. I'd guess three or four, if they go that high at eH.
 
  Reply With Quote
Reply
  • Page 1 of 3
  • 1
  • 2
  • 3


« 26 Male, Looking for some feedback. | Using eHarmony | Profile review 30/Female »
Topic Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new topics
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Topics
Topic Topic Starter Board Replies Last Post
Has anyone reopened a match they closed? Mamagoto "Mature and Hot! 1 May 7,2011 8:22pm
Closed Match Views Profile? FaintestInkling Using eHarmony 9 March 17,2011 7:08pm
How to know if the match was closed because you closed them or they closed you? Erica0828 Using eHarmony 3 March 1,2011 12:51am
Anyone have good experience AFTER you closed or were closed out, Initially? KuKu Using eHarmony 17 March 22,2010 1:59pm

Looking for a Great Relationship?

Get started now. Fill out this form and take the questionnaire to receive your matches.

First Name:

I'm a:
seeking

Postal Code:

Country:

Email:

Confirm Email:

Password:


How did you hear about us?


Latest on our Dating Advice Discussion Boards

“Thanks! dmi said it best when he said the variation between races are too wide to exclude any race.” –  sun73

Join the “How much does race play in your dating someone?” discussion

“ If you know, then, that you've already friend-zoned him, I don't see much point in meeting. I misread your op and thought you were just trying to decide how you felt about him. If you know you ... ” –  singinggirl

Join the “Yellow flags...To Proceed or not to proceed, that is the question?” discussion

“You are very Welcome Simplicity...” –  legend29

Join the “Robin Gibbs Dead at 62...How Deep is Your Love?” discussion

“ We also have the same friends. Yesterday there was an outing and I decided to go regardless if he was going to be there or not. Every time he saw me he went somewhere else. One of his friends ... ” –  lynntlb78

Join the “Can I wait and move on at the same time?” discussion

“You will have the option to close a match at any time, but if it is ONLY giving you the option to close, that means the other person has already closed it.” –  eH_Advice_Host_Eve

Join the “Question, archive, close...” discussion

“ Very true, this is a high percentage of the members who use free comm weekends.” –  eH_Advice_Host_Eve

Join the “dreaded free weekend” discussion



All times are GMT -8. The time now is 4:24pm.

Discussion Boards Archive

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2012, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0