skylined is offline skylined Post #1  December 26,2011, 4:22pm
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Registered ~1 week ago and instantly received 6 matches, none of which were anywhere near me. Cool - figured I'd get my feet wet and start the whole communication thing.

Not a single match was 'available' for communication when I attempted to initiate, and now I have zero matches. The 'new match' thing retrieves none no matter what my settings are (distance, etc).

Am I doing something wrong? Is this the norm?
 
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moonette is offline moonette Post #2  December 26,2011, 4:35pm
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Call customer service.
 
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skylined is offline skylined Post #3  December 26,2011, 7:29pm
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Didn't even think to reach out to customer service. Sent them an email - thanks.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #4  December 27,2011, 5:45pm
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skylined wrote :
Registered ~1 week ago and instantly received 6 matches, none of which were anywhere near me. Cool - figured I'd get my feet wet and start the whole communication thing.

Not a single match was 'available' for communication when I attempted to initiate, and now I have zero matches. The 'new match' thing retrieves none no matter what my settings are (distance, etc).

Am I doing something wrong? Is this the norm?
This is not the norm.

But I do need to ask where you live? If you live in a small town or rural area your pool of potential matches is going to be quite small.

I would suggest that you call Customer Care instead of e-mailing. You are more likely to get a real answer by calling than asking your question via e-mail.
 
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Buck is offline Buck Post #5  December 27,2011, 6:46pm
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But they so like to send out those useless e-mails, assuming their e-mail is actually working.
 
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AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #6  December 27,2011, 8:10pm
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How were these matches "not available"? That part confuses me.
 
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Wiseman2 is online now Wiseman2 Post #7  December 28,2011, 3:33am
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You need to be a paying member to send communication. "Registering" only allows you to throw up a profile and pics, bit not see pics or communicate...that's why they are "not available" to you.
skylined wrote :
Registered ~1 week ago and instantly received 6 matches

Not a single match was 'available' for communication when I attempted to initiate
 
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