How often do you guys fail to get notified that a match has sent you a communication


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sony12 is offline sony12 Post #1  August 11,2011, 6:29pm
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How often does this happen to you guys?

It happened to me today for the first time (that I can recall) in the three years I have been a member. I had two people send me something and I only got notified through email that one of them did.
 
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ami1uwant is offline ami1uwant Post #2  August 11,2011, 7:23pm
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Glitches happen...welcome to the online world.
 
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ScottK is offline ScottK Post #3  August 11,2011, 7:24pm
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sony12 wrote :
How often does this happen to you guys?

It happened to me today for the first time (that I can recall) in the three years I have been a member. I had two people send me something and I only got notified through email that one of them did.
Never.

eHarmony has plenty of issues, but notification of communication appears to "just always work".

I have noticed on *MY* side, (gmail), that sometimes gmail tries to get cute, and compresses 2 emails into 1 "thread" sometimes, when the sender and title appear to be the same.
So sometimes on my phone, it will appear I just got one notification, although when I really check gmail, there will be two there.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #4  August 12,2011, 5:38am
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This is an interesting question that has multiple answers.

There was a time about 2 years ago where the e-mails were going out many hours after the communication was sent. Most times (for me) it would be 4 to 6 hours late though there were times when it would be as much as 24 hours late.

There was also a time, and it may still work this way, that if you went into your eHarmony account and viewed the communication before the system had queued the e-mail notification then the e-mail would not be sent.

The e-mail notification system is not perfectly in sync with the communications and typically is a bit behind. Usually from 10 minutes or so to about an hour.
 
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ScottK is offline ScottK Post #5  August 12,2011, 6:16am
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Gr8Guyn2008 wrote :
There was also a time, and it may still work this way, that if you went into your eHarmony account and viewed the communication before the system had queued the e-mail notification then the e-mail would not be sent.
Good point.
I have seen this as well.
 
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MicMan is offline MicMan Post #6  August 13,2011, 10:46am
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I've had notifications show up late, but I can't recall a time where a notification has never arrived.
 
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cal_dude is offline cal_dude Post #7  August 13,2011, 11:20am
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My friend has stopped getting notifications more than a year ago, and was told by EH Customer Service that some email systems filter such messages. I don't know if anything changed recently.
 
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