nick222 is offline nick222 Post #11  August 11,2011, 7:55am
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When a person sends an icebreaker but doesn't respond to the first-round questions, it nearly always means they're a non-paying member. (Icebreakers are free, but other communication is not.) So she's interested enough in you to let you know, but not enough to pay for a membership.

You can leave the match open in hopes that she eventually gets a paying membership and responds to you, but that's rare, in my experience.
 
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nick222 is offline nick222 Post #12  August 11,2011, 8:01am
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ChainMan wrote :
eHarmony subscribers also deal with a shifting screen. After opening a folder, either click within a split second OR wait a second or two for the screen to shift before doing any clicking. Everything is pushed down as a banner promo for a eHamony membership renewal appears (on my screen). This can cause (purposefully?) a user to click on renewing your membership or click on someone else's profile you didn't want to view. Luckily renewing a membership takes several clicks to charge your card.
I hated that. Hated it. That was one of many glitches in eH's interface that caused me to stop being a member. The fact that they never fix them, despite numerous complaints, makes me think they must be intentional, but it has to be causing them to lose subscribers. It doesn't matter how many matches you get or how good they are if it's a frustrating, tedious pain to manage them.
 
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ScottK is offline ScottK Post #13  August 11,2011, 8:24am
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nick222 wrote :
I hated that. Hated it. That was one of many glitches in eH's interface that caused me to stop being a member. The fact that they never fix them, despite numerous complaints, makes me think they must be intentional, but it has to be causing them to lose subscribers. It doesn't matter how many matches you get or how good they are if it's a frustrating, tedious pain to manage them.
Yeah, I get that too.

But generally, that horrible "Renew Subscription" shifting screen is on the Main selection page, not the Profile page, (where clicking the "Send a Smile" might happen by mistake)

But then again, I run with Firefox + AdBlock Plus, so I don't see most of the lame ads they throw around everywhere.
 
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nick222 is offline nick222 Post #14  August 11,2011, 8:42am
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ScottK wrote :
But generally, that horrible "Renew Subscription" shifting screen is on the Main selection page, not the Profile page, (where clicking the "Send a Smile" might happen by mistake)
Agreed. I don't think she sent the smile by accident. I think she sent it because she's a non-paying member.

I just had to vent about that damned shifting screen, anyway. I don't know how many times it caused me to click on the wrong thing, but I wouldn't be surprised if it was in the triple digits. It was either that or wait 2-3 seconds for every single extra page they make you click through,which adds up to minutes or even hours of waiting when you have hundreds or thousands of matches.
 
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Dropdeadredtx is offline Dropdeadredtx Post #15  August 11,2011, 9:05am
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sony12 wrote :
You can still close even if you aren't paying? I thought you had to pay in order to close.
Of course you can close. The only thing you can't do is see photos and communicate. If she just sent an icebreaker she is very probably not a subscriber.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #16  August 11,2011, 12:16pm
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rocker21 wrote :
So, I came across a profile today that sparked my attention to some extent. I initiated communication with the girl and left it at that. Well, she responded. However, she responded with an icebreaker along the lines of "Your profile brought a smile to my face" or something like that and did not respond to my questions.

I'm a little perplexed because generally if I initiate communication with someone and they are interested, they respond to my first set of questions. If they are NOT interested, they simply don't respond at all. Why would you respond with an icebreaker? I read the rest of her profile. It's completely filled out with numerous pictures. Not once does it mention that she is a non paying member. Anyone ever come across this before or any ideas? It's really not a big deal. However, it is just a little odd as I have never come across this before.
She is a non-paying member and can't respond to your questions. Non-paying members can only send IceBreakers, of which a Smile is part of. They cannot read your questions, they cannot see any of your photos and they cannot participate in Guided Communication or Open Communication.

Why a non-paying member would even bother sending an IceBreaker is beyond me. Doing so in response to receiving a communication from a match just serves to indicate that they are a non-paying member and are not interested in paying in order to communicate with YOU. You can leave her open in the hopes that at some point in the future eHarmony will have another FCW and that she will be interested in communicating with you at that time.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #17  August 11,2011, 12:20pm
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nick222 wrote :
I hated that. Hated it. That was one of many glitches in eH's interface that caused me to stop being a member. The fact that they never fix them, despite numerous complaints, makes me think they must be intentional, but it has to be causing them to lose subscribers. It doesn't matter how many matches you get or how good they are if it's a frustrating, tedious pain to manage them.
Are any of you actually "complaining" about these site problems to either Customer Care or through the board that was set up on here to offer suggestions to the site design team?

Posting site complaints on the general boards and a dollar will get you a cup of coffee.
Last edited by Gr8Guyn2008; August 11,2011 at 12:21pm. Reason: Completed thought
 
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mitchell175 is offline mitchell175 Post #18  August 11,2011, 7:52pm
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Gr8Guyn2008 wrote :
Are any of you actually "complaining" about these site problems to either Customer Care or through the board that was set up on here to offer suggestions to the site design team?

Posting site complaints on the general boards and a dollar will get you a cup of coffee.
Actually, the new fangled way to get a complaint noticed is to post a negative comment on the corporate Twitter feed. That is instantaneous, and the bad press goes out instantly to millions of subscribers, so they want to take immediate action. I don't Tweet, but that's what I hear.

(And, where the heck do you buy your coffee? A dollar?!)
 
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rocker21 is offline rocker21 Post #19  August 11,2011, 8:19pm
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so, I responded back to her ice breaker with an ice breaker of my own saying "Let's chat". I figured what the hell. I have nothing to lose. Well, she then sends me an open communication message still skipping my request for guided communication. We sent a few messages to each other back and forth literally every15 minutes literally and since last night's last message around 11, I haven't heard back from herwhich has been over 24 hours now.

Apparently she IS a paying member and she DID initiate a message on her own which really makes one wonder why would you just not respond to the initial communication. I don't really understand it. oh well.
 
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nick222 is offline nick222 Post #20  August 11,2011, 9:47pm
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Gr8Guyn2008 wrote :
Are any of you actually "complaining" about these site problems to either Customer Care or through the board that was set up on here to offer suggestions to the site design team?
Many of us, and often. (Have you been to that board?) Also, we're often specifically told that things from this board are passed on. eH is well aware of what people do and do not like about their site. What they choose to do with that information is a different story.
 
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