eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #11  June 28,2011, 3:01pm

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sr71blackbird wrote :
I recently sent a smile by accident as well. Mine occurred as I was clicking on the view picture option. As I clicked, the EH profile loaded an ad (but that's a rant for a different day), shifting the whole page down an inch or so. Before I knew it, I sent a smile.

I'm a computer guru and I know a little something about website design. The website shifting to load ads, placement of the send a smile button, and lack of confirmation to send it is -poor, poor, design.
Hi sr71blackbird,

Oh, that's not good!

I'll also forward your comments to our Product and Engineering teams.

Renee
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #12  June 28,2011, 5:18pm
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ScottK wrote :
PS:
Renee,

Do your Engineers know what a horrible position they put that button in?

They put it *RIGHT* below the Photo box.
People mistakenly click on the "Send Smile", when they just intended to view someone's Photos.

I have had at least 2 Matches, that have sent that IceBreaker/Smile by mistake.
I know because when I go into eHarmony, and check the Match, I am Closed.
When checking the timestamp of the Close, versus the timestamp of the IceBreaker, they are within 2-3 minutes of each other.

Your Engineers need to move that "Send a Smile" button somewhere else on the page.
If is just another type of IceBreaker then it should be moved to the IceBreaker tap.
 
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ScottK is offline ScottK Post #13  June 28,2011, 6:31pm
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Gr8Guyn2008 wrote :
If is just another type of IceBreaker then it should be moved to the IceBreaker tap.
Oh, I know they won't do that.
It is very clear that they purposely created that "Send a Smile" button on the main Profile page to encourage the timid to send a message.

(Versus burying it in the IceBreaker area, which most newbies don't know or understand)

The problem is that it is simply put in the wrong area, and if you aren't paying attention, you will click on the button instead of the Photos to view their pics.

Plus, as someone else mentioned, eHarmony has a broken design in that they delay shift an ad at the top, which causes everything to move around up at the top. If your timing is wrong, you end up clicking the "Send a Smile" button by mistake.

(Now, I don't get the ad under FireFox, because I use AdBlock Plus, but I do get this shift when on my main page when they shift down an "Extend your Subscription" ad)

Where they should move the button to, I don't know.
But in its current position, it most definitely causes unintentional Smiles to be sent.

Obviously not a big deal, but it is kind of a tease...

You get a "Smile"!!! from someone, and when you log in, you see you are Closed...
Kind of a YEA!!! Oh.... type of emotional swing.
 
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MicMan is offline MicMan Post #14  June 29,2011, 3:03pm
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ScottK wrote :
It is very clear that they purposely created that "Send a Smile" button on the main Profile page to encourage the timid to send a message.

(snip)

The problem is that it is simply put in the wrong area, and if you aren't paying attention, you will click on the button instead of the Photos to view their pics.

(snip)

But in its current position, it most definitely causes unintentional Smiles to be sent.
My tinfoil hat theory is that putting it where it is was no accident. If you can get people communicating, you can keep customers.

Either way, this is not something I'm using or getting much use out of. My experience is that icebreakers are dead ends anyway and this one is no different.
 
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prenticebv is offline prenticebv Post #15  June 29,2011, 5:21pm
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I too have accidentally clicked the "send smile" instead of looking at pictures, It was awkward when I realized I wasn't interested in him anyway so I had to close him. I wish EH would fix this issue.
 
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ScottK is offline ScottK Post #16  June 29,2011, 7:00pm
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prenticebv wrote :
I too have accidentally clicked the "send smile" instead of looking at pictures, It was awkward when I realized I wasn't interested in him anyway so I had to close him. I wish EH would fix this issue.
Yeah. I know it happens more than eHarmony wants to admit.
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #17  June 30,2011, 8:01am

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ScottK wrote :
Yeah. I know it happens more than eHarmony wants to admit.
Not sure how often it is happening but appreciate everyone sharing their experiences and feedback so I can be forward them to our Product and Engineering teams.

Renee
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p.s. If you clicked the wrong link, please share whether it was a placement issue or due to an issue similar to what sr71blackbird experienced.
Last edited by eH_Advice_Host_Renee; June 30,2011 at 8:06am.
 
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frizzled is offline frizzled Post #18  June 30,2011, 8:58am
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eH_Advice_Host_Renee wrote :
Not sure how often it is happening but appreciate everyone sharing their experiences and feedback so I can be forward them to our Product and Engineering teams.

Renee
eHarmony Advice Host

p.s. If you clicked the wrong link, please share whether it was a placement issue or due to an issue similar to what sr71blackbird experienced.
I'll add to the (negative) feedback... Twice I've received these smiles when I've been in guided and open communucation. I thought it was really weird that they should send one since we were already communicating, so I guess this is what happened. I asked one match once in OC cause I had presumed he was not a subscriber and he denied having sent anything of the sort.
 
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