MicMan is offline MicMan Post #221  February 5,2011, 11:07am
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ScottK wrote :
Yes, it is well known that the current Customer Service staff doesn't know what they are doing, at best, and are simply lying, at worst.

It didn't used to be like that. They used to be really good.

Something changed a couple years ago, (layoffs? pay reductions?), and ever since then, they simply are horrible.

I generally never contact them anymore, except for very simple things, that I know they can handle.

Sadly, I have to exploit our hosts here, to get proper responses for more technical things.
(I hate doing it, because I know they are so busy with other things... But I know that they know what they are doing, so sometimes I just have no choice)
Totally agree with you Scott. I know that no matter what I email to Customer Care, they're going to scan it for a few keywords and come back with "Automated Response #13" which usually misses the point completely. My feeling is there was probably some consultant that whipped through and said they needed to put their focus on potential customers, not current customers. It seems most people don't stick around for more than a few months anyway, so why not burn a few bridges?

That's in stark contrast with the way it used to be. I'll never forget the time when I called Customer Care about some problems I was having logging into the site. While I was on the phone, I got some outstanding advice about some things in my profile. On the other hand, the last time I called them, the rep tried to convince me that somehow paying more per month than I was paying was somehow a better deal. It simply did not sink in that it was not.

I know if I want to truly get some help, I need to go through one of the hosts here.
 
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texasmcl is offline texasmcl Post #222  February 8,2012, 11:07pm
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I am kinda frustrated as I am involved with a man intimately for which I finally logged into e-harmony and saw he closed the match to me and his profile states "active today". Not sure what to think besides the obvious that he is still willing to sleep with me, say nice things, but looking for better. This has me upset and not sure what to think about the whole situation besides it being nothing more than sex.
 
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emma_hazards is offline emma_hazards Post #223  February 9,2012, 2:40am
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Rather than making broad assumptions, it would be best to talk to him, preferably in a thoughtful, unemotional manner that doesn't sound accusatory or put him on the defensive. To be blunt, if you are comfortable sharing bodily fluids, then you should be comfortable talking to each other, rather than reaching blind conclusions in a vacuum.

Many people close a profile once they start communicating with the person outside eH. I dunno, what's the point of a profile if you're sleeping with the person?

What I wouldn't minimize is the reason that prompted you to check up on him. You no longer trust him for some reason. Our intuition rarely leads us astray. Try to understand why it's taking you down this path.
 
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Wiseman2 is offline Wiseman2 Post #224  February 9,2012, 3:05am
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1)How long have you been involved?

2)When you log in it also shows you as "active today"...also many people close matches they are seeing in person.

3) "active today" is meaningless...it just means, like you..he logged in to see what was going on in the site.

4)Odd that there is such poor communication that talks about being exclusive or continuing to date others hasn't taken place...before becoming intimate..

Talk rather than jump to conclusions based on computer site functions....Good Luck..
texasmcl wrote :
1)I am frustrated as I am involved with a man intimately

2)I finally logged into e-harmony and saw he closed the match

3)his profile states "active today".

4)Not sure what to think besides the obvious that he is still willing to sleep with me, say nice things, but looking for better.
 
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SteveManchesterEngland is offline SteveManchesterEngland Post #225  February 9,2012, 7:08am
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texasmcl wrote :
I am kinda frustrated as I am involved with a man intimately for which I finally logged into e-harmony and saw he closed the match to me and his profile states "active today". Not sure what to think besides the obvious that he is still willing to sleep with me, say nice things, but looking for better. This has me upset and not sure what to think about the whole situation besides it being nothing more than sex.
And he is also involved with a woman who is logging in to EHarmony.

So his only actual difference to you is that he clicked on 'Close' which could be because he saw that you were logged in if he's as equally randomly assigning reasons for stuff as you are!
 
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