nightling is offline nightling Post #1  January 6,2011, 4:46am
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I dislike that emails disappear when a match is closed. You guys don't know when something useful might be in those emails, only the recipient knows that, and sometimes people have put an email address in their closing message expecting you to follow up later. I know this since the service inconsistently shows me some emails and not others and upon occasion an individual has done this.

You guys should not be deciding for me what is and is not useful for me to review in the communication history of a closed match. I am an adult and quite capable of deciding when to "move on" and when to review something to learn something from it.

I would like to see this supercilious policy changed.
 
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Wiseman2 is offline Wiseman2 Post #2  January 6,2011, 6:43am
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You can: Print them out.........Re-open a match if you closed.............Go to private email sooner..........?
nightling wrote :
I dislike that emails disappear when a match is closed. You guys don't know when something useful might be in those emails, only the recipient knows that, and sometimes people have put an email address in their closing message expecting you to follow up later. I know this since the service inconsistently shows me some emails and not others and upon occasion an individual has done this.
You guys should not be deciding for me what is and is not useful for me to review in the communication history of a closed match. I am an adult and quite capable of deciding when to "move on" and when to review something to learn something from it.

I would like to see this supercilious policy changed.
 
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DeltaKing is offline DeltaKing Post #3  January 6,2011, 7:38am
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If I recall correctly, this would only happen before last year's "upgrades" if the other person closed their eH account entirely.

I'll never understand why they did what they did to the system last year.
 
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dmi is online now dmi Post #4  January 6,2011, 9:25am
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I just tried and was able to see the mail messages between me and someone that is closed from both sides.

Clicked her profile. Went to Mailbox. Went to tab (4) eHarmony Mail.

Now, it says "Your messages during this step are now displayed as the first two messages in Open Communication. Click Here to read your messages in Open Communication." Click on the "Click Here" link and I could see all the messages.

Kinda odd to see those messages again. The one I clicked was one of the few women that was really aggressive. She initiated contact, sent her phone number right away, was really pushing things, but eventually poofed. It was a little confusing since she seemed like she had more of a problem with speaking her mind too freely rather than the opposite.
 
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nightling is offline nightling Post #5  January 6,2011, 6:48pm
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dmi wrote :
I just tried and was able to see the mail messages between me and someone that is closed from both sides.

Clicked her profile. Went to Mailbox. Went to tab (4) eHarmony Mail.

Now, it says "Your messages during this step are now displayed as the first two messages in Open Communication. Click Here to read your messages in Open Communication." Click on the "Click Here" link and I could see all the messages.

Kinda odd to see those messages again. The one I clicked was one of the few women that was really aggressive. She initiated contact, sent her phone number right away, was really pushing things, but eventually poofed. It was a little confusing since she seemed like she had more of a problem with speaking her mind too freely rather than the opposite.
thanks DMI. You are correct. My post was a reaction to this response from Customer "care" to my pointing out a problem with a particular match whose communications had disappeared upon closing the match. I wanted to recall something in particular but can't get to the emails.

wrote :
Thank you for contacting eHarmony Customer Care.

I appreciate your concern regarding your closed matches and I'll be glad to assist you.

I'd like to inform you that once a match has been closed, you are no longer able to communicate with or even review the communication history that happened between you and your match. Thus, if you'd like to re-open a specific match, please reply back to this email with match name and location you wish to re-open and it will be a great pleasure for me to send a re-open communication request to your match. Our Customer Care Email Team is available 24 hours a day, 7 days a week.

We look forward to helping you find deep, meaningful love because we’re eHarmony and love begins here.

Warmly,
This was followed up by another email from Customer "care" explaining that in fact I should be able to view the emails and it must be a glitch with that particular match.

Just about every time I have to contact customer care I get conflicting emails about the way the service does or does not work. I am sorry for venting, but it is very frustrating.
Last edited by nightling; January 6,2011 at 6:50pm.
 
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pammersw is offline pammersw Post #6  January 6,2011, 7:07pm
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Odd. A couple of days ago I couldn't access those emails....still can't. Tried a half dozen closed matches I'd made it to eH mail with.
 
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tweet37 is offline tweet37 Post #7  January 7,2011, 3:46am
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Just for the heck of it I looked at some old messages. Some I could see and some I couldn't. Weird, but nothing surprises me about these two sites.
 
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nightling is offline nightling Post #8  January 7,2011, 5:40am
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And the latest missive, the Powers that Be at Eharmony have decided that the match must have closed me prior to making any emails since they cannot see them.

Despite the fact that the whole reason I wrote them in the first place was to tell them that the emails had disappeared and there appears to be a glitch in their system. I have explained this three or four times now to varying reps and I just keep getting back a reply like this:
wrote :
Thank you for your reply.

I appreciate your concern regarding your match Gary from Troy IL and it will be my pleasure to assist you.

I have reviewed your account and I can see he closed communication with you on December 31, 2010. Before stating eHarmony mail.

To enhance our matching process we have a team of PhD Psychologists who are constantly improving the matching process.

We look forward to helping you find deep, meaningful love because we’re eHarmony and love begins here.

Warmly,
That email was in response to this one which I think pretty clearly states that the emails have disappeared.

wrote :
Incorrect. As I already stated, Gary and I exchanged several email messages in open communication. He did skip the last step of GC rather than answering my questions in the last step. He requested I accept an eharmony email and I did so, we then exchanged a couple emails. I can no longer access any of the messages that we exchanged.
Do the customer service people live in India and just not understand English very well? Or are they being deliberately obtuse?
Last edited by nightling; January 7,2011 at 5:52am.
 
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nightling is offline nightling Post #9  January 7,2011, 5:42am
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tweet37 wrote :
Just for the heck of it I looked at some old messages. Some I could see and some I couldn't. Weird, but nothing surprises me about these two sites.
So it is not just me. Thanks Tweet and Pammers for the information.
 
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nightling is offline nightling Post #10  January 7,2011, 5:44am
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DeltaKing wrote :
If I recall correctly, this would only happen before last year's "upgrades" if the other person closed their eH account entirely.

I'll never understand why they did what they did to the system last year.
So far it appears the glitch is only happening with matches that skipped to eHarmony mail and did not complete the Guided Communication process entirely. I checked a couple other closed matches and that appears to be the pattern.
 
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