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Haha!

You should have seen the back and forth email thread I had with Customer Service back when I first reported this issue, (before I got ahold of Kate here)

1) I reported the problem.
2) They came back telling me to "click here and here to get them".
3) I reported back that the "click here and here" didn't exist for this Match.
4) They would respond telling me that "Oh you must have not sent any emails to the Match, so there are no emails to view.
5) I would respond back saying that I can absolutely positively guarentee that I sent and received "X" amount of emails from said Match.

At that point, they just decided to punt, because they simply didn't care.
So the next response from them was #2 (from above) again.

Because I was amused by the fact they bounced back to that answer, I sent #3 again.
And guess what, they sent me #4 in response!

I allowed this loop to go on for about 3-4 times, (thus about 12+ emails between me and eH support), before I decided enough was enough, and just contacted Kate here instead.

(Did I mention how much I appreciate having Kate and Renee here??? )


I have no idea why their Customer Service is so poor these days.
(It is a shame too, they USED to be really good!)

As far as I am aware, they aren't farming it out to overseas, so that isn't the reason.

All I can speculate is that they had a lot of turnover (or layoffs?) and lost all their good reps, and now have a bunch of lowly paid people that just simply don't care.