Closed matches reappearing in new matches?

Hi Soilderlover,

So just to understand: when you received these matches a second time, they didn’t appear in a search on your Closed tab? So in another words it appears that these matches were sent to you twice, and were not transferred from the Closed tab to the New tab?

If the closed match no longer appears on your Closed matches tab, it may be that he did re-open the match. But if that is the case, it’s strange that the match closed again.

If the closed match still appears on your Closed tab as well as the New tab, it’s probably because the match signed up a duplicate account for eHarmony, and consequently got re-matched. Creating more than one eHarmony account is actually a violation of the Terms of Service. As you can see, it can be confusing and it’s a waste of time for people to get re-matched instead of continuing to get fresh matches.

To know for sure if these matches are duplicates, you can go to your Archive tab, then click on the Close link, and then do a search with the matches’ names. If this is a duplicate match and not a match that re-opened, your match’s name and location will appear in a list on the Close tab.

Sorry that you anticipated the close. I hope you don’t let that discourage you, because some matches will surprise you.

All the best,

~Kate
eHarmony Advice Host

So you’re saying that after you’ve received the match the second time, and after you’ve closed them “back” (putting them on your closed tab), you then do a search on the close tab and only see the match one time?

Sorry to sound nit-picky here, but I want to make sure I understand what’s going on with your matching.

Thanks!

~Kate
eHarmony Advice Host