CDMpurlieu is offline CDMpurlieu Post #1  October 19,2010, 6:51am
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When logging on over the past 24 hours the "The one thing I am most passionate about" and "The most important thing I am looking for in a person is:" fields are not loading to the right of the photo. Also, only the main photo will display (the others won't load.

Anyone else experiencing this problem? How can I get it resolved?

Thank you.
 
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ISearch4Love is offline ISearch4Love Post #2  October 19,2010, 7:47am
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Try clearing your browser history and see if that helps.
 
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CDMpurlieu is offline CDMpurlieu Post #3  October 19,2010, 8:01am
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Good morning, Search. Yes, I did that last night—no help. In fact I completely reset my browser (safari) and rebooted.

Any other assistance appreciated.

Thanks!
 
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ami1uwant is offline ami1uwant Post #4  October 19,2010, 9:58am
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Is this just your own profile????

What about when you view others profiles? Does it happen to one or two or to all?
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_KateAdvice Official Moderator Post #5  October 19,2010, 10:40am

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Hi CDMPurlieu,

Sorry about this issue! Since you’ve already cleared the temporary Internet files and cookies, have you tried an alternate browser? To my knowledge, Safari should be working. I don’t know of any system-wide issues.

If all else fails, don’t hesitate to contact our Customer Care team and specify that you have a technical issue. Also make sure to mention what you’ve already tried. You can reach us 24/7 through the Help page: eHarmony Support Home Page.

Good luck!

~Kate
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CDMpurlieu is offline CDMpurlieu Post #6  October 19,2010, 10:44am
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Profiles of others are the problem. However, things just started working fine. I wonder if a moderator saw my note and fixed it for me?!
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_KateAdvice Official Moderator Post #7  October 19,2010, 11:21am

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CDMpurlieu wrote :
Profiles of others are the problem. However, things just started working fine. I wonder if a moderator saw my note and fixed it for me?!
Nope! That was pure coincidence.

~Kate
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ISearch4Love is offline ISearch4Love Post #8  October 19,2010, 2:35pm
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CDMpurlieu wrote :
Profiles of others are the problem. However, things just started working fine. I wonder if a moderator saw my note and fixed it for me?!
LOL, It'd be nice if things worked that way!
 
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CDMpurlieu is offline CDMpurlieu Post #9  October 19,2010, 4:45pm
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Hi Kate,

Well, you were right! Back to the same, original problem. Plus some of the clickable boxes do not work properly.

Am I the only one having this problem? Is there a recommended solution?

Thanks.
 
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CDMpurlieu is offline CDMpurlieu Post #10  October 19,2010, 5:49pm
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OK, I've isolated the problem. It was an extension added to my Safari browser yesterday. I've disabled it. Thank you all for bearing with me....
Last edited by CDMpurlieu; October 19,2010 at 5:49pm. Reason: spelling
 
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