Tech Issue? or match closed?


Reply
  • Page 1 of 2
  • 1
  • 2
 
Topic Tools Search this Thread
curlygirlpdx is offline curlygirlpdx Post #1  October 17,2010, 9:58am
curlygirlpdx's Avatar

Newbie

Joined: May 2009

Portland

Posts: 21

See profile

I'm trying to figure out what is going on here and thought I'd reach out.
A match viewed me and initiated communication yesterday with the 5 questions. . .I answered them and sent mine back. Now I'm not find this match in any of my folders, New, Communicated or Archived. I can only see him through the viewed me. Did he close me? or is this a tech issue?

Thanks!
 
  Reply With Quote
TrekRyder10 is offline TrekRyder10 Post #2  October 17,2010, 10:43am
TrekRyder10's Avatar

Virtuoso

Joined: Jan 2010

In a van down by the river

Posts: 4,802

See profile

Could be a bug or he was removed from the system by eH...but I believe you would've received an email saying so, since you were in communication with him..

Can you access his profile from the who's viewed me tab?

Also did you check the closed section of the archive folder?

If you still can't find him, then you might consider contacting customer-care..


Last I heard closed matches are showing up on the who's viewed me list for those with the new interface.... EH knows its a bug..
Last edited by TrekRyder10; October 17,2010 at 10:46am.
 
  Reply With Quote
Co6aka is offline Co6aka Post #3  October 17,2010, 11:15am
Co6aka's Avatar

says, ''BARK! and you have no idea how humans will respond.''

Veteran

Joined: Mar 2009

Nooh Yawk

Posts: 1,219

See profile

BUGGIE-BUGGIE!

See: (Anyone else getting emails from non-existent matches?)THIS THREAD

It seems to be a "feature" of the recent "upgrade" on eH. Call customer disservice and complain.
 
  Reply With Quote
curlygirlpdx is offline curlygirlpdx Post #4  October 17,2010, 3:33pm
curlygirlpdx's Avatar

Newbie

Joined: May 2009

Portland

Posts: 21

See profile

Okay--so I found him using the search option. He appears under New even though the first round of questions has been exchanged, (I think he should be appearing in communicating.) I am a paying member and he has a pic. Hopefully he's not just on there for FCW--is there even one going on now?
 
  Reply With Quote
TrekRyder10 is offline TrekRyder10 Post #5  October 17,2010, 3:35pm
TrekRyder10's Avatar

Virtuoso

Joined: Jan 2010

In a van down by the river

Posts: 4,802

See profile

Nope... the last FCW ended on the 10th..


There are some changes coming with a new interface, some people already have it, so there are some bugs going around..
 
  Reply With Quote
eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #6  October 17,2010, 3:44pm

Moderator

Joined: Sep 2008

Pasadena, California

Posts: 1,814

See profile

curlygirlpdx wrote :
Okay--so I found him using the search option. He appears under New even though the first round of questions has been exchanged, (I think he should be appearing in communicating.) I am a paying member and he has a pic. Hopefully he's not just on there for FCW--is there even one going on now?
Hi Curlygirlpdx,

TrekRyder10 is right that there's no "FCW" right now. I'm glad you were able to find the match by the search feature. If you both responded to each other on the first set of questions, I would think that this match would move to the Communicating Tab.

You may want to contact Customer Care (specify Technical) through our Help page: eHarmony Support Home Page. The only way to find out for sure is to have the technicians review the situation.

All the best,

~Kate
eHarmony Advice Host
 
  Reply With Quote
easy_breezy is offline easy_breezy Post #7  October 17,2010, 5:49pm
easy_breezy's Avatar

Quick Study

Joined: Aug 2010

Posts: 80

See profile

curlygirlpdx wrote :
Okay--so I found him using the search option. He appears under New even though the first round of questions has been exchanged, (I think he should be appearing in communicating.) I am a paying member and he has a pic. Hopefully he's not just on there for FCW--is there even one going on now?

I just got the same exact situation with a match that was communicating and suddenly disappeared and showed up in my NEW tab after a few hours...

So I'm wondering if you found out why this happens?
 
  Reply With Quote
Co6aka is offline Co6aka Post #8  October 17,2010, 6:26pm
Co6aka's Avatar

says, ''BARK! and you have no idea how humans will respond.''

Veteran

Joined: Mar 2009

Nooh Yawk

Posts: 1,219

See profile

WELL... This is getting really spooky: A little while ago I received first-questions from a match that, according to the site is CLOSED, but I was still able to answer her questions and then send my own just like the match WASN'T closed! Someone please queue-up the Twilight Zone music!

SIGH...!
 
  Reply With Quote
newgemgirl is offline newgemgirl Post #9  October 17,2010, 8:36pm
newgemgirl's Avatar

Newbie

Joined: Sep 2010

Posts: 19

See profile

a guy started step 1 questions with me the other day, I answered and he moved into my NEW folder. He has been there for 3 days (maybe bc its the weekend) but he never answered my set.
 
  Reply With Quote
DancingFool is offline DancingFool Post #10  October 18,2010, 3:32am
DancingFool's Avatar

Power Poster

Joined: Jan 2009

Posts: 5,750

See profile

Yup this is definitely a bug and a pretty consistent one. I've actually talked about this to one of the mods - so far no results from the tech guys.

When this happens, you can pretty much kiss that match goodbye - they'll never respond to you again. So far EH has not figured out or at least has not responded to what exactly happens to these matches - whether they ever receive the communication or your profile is not found on their end or what. The match basically goes into twilight zone.
 
  Reply With Quote
Reply
  • Page 1 of 2
  • 1
  • 2


« After OC | Using eHarmony | How long do you wait? »
Topic Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new topics
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Topics
Topic Topic Starter Board Replies Last Post
Free Communication Weekend and the Theory of Match Counts ScottK Using eHarmony 19 November 11,2010 11:10am
Are there specific events that reopen/recycle closed matches? Schmoo Using eHarmony 5 September 4,2010 11:55am
Closed Match redlily Using eHarmony 5 May 27,2010 9:50am
Sick so she closed the match?! shoopthedoop Using eHarmony 20 November 12,2009 2:56pm
Weight Issue - Match is overweight CaymanGirl Using eHarmony 35 October 24,2009 2:51pm

Looking for a Great Relationship?

Get started now. Fill out this form and take the questionnaire to receive your matches.

First Name:

I'm a:
seeking

Postal Code:

Country:

Email:

Confirm Email:

Password:


How did you hear about us?


Latest on our Dating Advice Discussion Boards

“ Where's the other boot?” –  Breezy1

Join the “She stared at my feet. Is this normal?” discussion

“Exit interviews are highly recommended in many dating books and in other life strategy books. They are very effective. I think he would answer honestly to the some point. I know that is horrible and ... ” –  biking_girl

Join the “Exit interview after unsuccessful date” discussion

“And I'd also add that while a successful stable job down the road and a solid income is helpful in attracting a woman, it's no guarantee that finding love will be easy for you. I know plenty of men ... ” –  boschimsp

Join the “Should I ever date in college?” discussion

“I think if someone says they can't meet you for weeks, they are lukewarm interested. Even if he were truly busy with a project, he'd be able to drop you an email or a text here and there. I took ... ” –  Carole1520

Join the “Did he poof?” discussion

“ Yes, illegal aliens aren't treated as illegals. lol OP, trust your gut. A few months ago, I met a guy on match, who said his membership was expiring, and gave me his IM so we could chat. I ... ” –  Carole1520

Join the “Match from another country...is he a "fraud"?” discussion

“Stop humping my leg.” –  Breezy1

Join the “Comment to win a FREE month of eHarmony!” discussion

“I thought this thread was about exercise. Positive OP though...nice to see.” –  Breezy1

Join the “It's a matter of fit” discussion



All times are GMT -8. The time now is 7:04pm.

Discussion Boards Archive

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2012, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0