cinnamon16 is offline cinnamon16 Post #1  July 30,2010, 4:59pm
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Ok, I have been trying the free week here at EH. I have participated in some of the week ends, but with this one being longer than 3 days I’m hoping for a better idea of the whole EH workings and decide if I want to be a paying member. Any way here’s my question. Each time I have tried the free events I will get maybe 1 match about 200 miles away in my state, all the rest are flexible matching, several states away. Is this common? I’m not looking to pick up and relocate or have anyone do so for me, so I am wondering if most of the matches sent are flexible/several states away, I’m not sure I want to pay for matching on people I would probably never get to meet. What are everyone’s thoughts on this? Thanks so much for any help or advice.
 
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Sassafras54 is online now Sassafras54 — Advice Official Moderator Post #2  July 30,2010, 5:32pm
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Hi Cinnamon!

That wasn't my experience with EH, and from reading these boards I don't think that's a common experience.

I would guess either (1) you live in a very rural area, or (2) your preference settings are excluding almost all matches in your area.

Go through your settings and see if you could loosen things up. Only rate something "Very Important" if it's truly life or death to you. Make some significant changes with these ... not just a notch or 2 here and there.

It's possible there's something wrong with your distance setting I guess, and you have somehow excluded the area you live in. Or your zip code is wrong or something like that?

Then wait a day to see what happens with your matches. If you're still not getting much, you could call Customer Care and ask them to figure out what's wrong. 800-951-2023
 
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cinnamon16 is offline cinnamon16 Post #3  July 30,2010, 5:40pm
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/that soothing light in the tunnel is really a freight train!!

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Sassafras, I have tried the suggestions you mentioned, and i did call customer service to, they said they had no idea and to change my settings, thats why I guess i dont understand why this is this way for me. I only have 2 things as far as MUST haves for my settings and they are things I truely believe in. Guess I'm really at a loss as how to proceed, but thank you for tryin!
 
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ScottK is online now ScottK Post #4  July 30,2010, 8:01pm
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Hard to say whats wrong...

I see you are a fellow midwesterner, but over there in Wisconsin.. BOO!

In the Twin Cities area, at least in my age bracket, there are plenty of active PAYING members, so I am not sure what is different compared to where you are...

Like SassaFras suggests, the best you can do is try to loosen up a couple of your settings, although it appears you have already?

The biggies are Race and Religion. Open them up, and you should find a lot more Matches.
 
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Gr8Guyn2008 is online now Gr8Guyn2008 Post #5  July 31,2010, 7:14pm
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You don't say where in WI you live and geography is not my strong point. If you live in a small town or rural area you are going to have very few people in your area to be matched too. If you live in a large city then you should be getting matches from your immediate area. There are also other factors that could affect how many matches you get from your area.

Also a word about long distance settings. Just because you have set your distance to accept matches far away does not mean that you will get more matches. Even though you may be matched to many guys 500 miles away if they have not also said that they are interested in being matched with someone 500 miles away then you will not be matched together.

If you live in a larger city and are not getting matches and believe that there should be plenty of matches available then there is likely something wrong. I do know of cases where the distance engine that eHarmony uses does not know where someone lives and therefore they did not get many matches even though they had their distance setting at 60 miles and covered several large cities with 4 to 5 million people. They provided a list of city names and ZIP codes for the area they were interested in and Customer Care was able to manually set up matching on those ZIP codes. Maybe you could do the same.

As the situation is now I certainly could not recommend your joining eHarmony. No reason to pay your money and not get any matches.
 
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