cal_dude is offline cal_dude Post #11  July 9,2010, 3:18pm
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I got even stranger "undead" ones: some closed matches reappeared in my "communicating" tab with nothing I can do to them (open or close).
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #12  July 9,2010, 4:18pm

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orangeblossoms and Everyone: TrekRyder10 is correct about the "request to be re-opened" final message no longer being available and also about your ability to re-open a match that you've closed, so long as the match has not also closed the communication.

I also encourage you, orangeblossoms, to e-mail Customer Care, http://twurl.nl/gyeve7, if you aren't getting new match or communication e-mails.

Since several of you are saying that you are all of a sudden getting matches you closed a while back in your Archived folder, with a "re-open match" button, it does sound like there is a glitch of some sort, and we've contacted our Tech Team to have them research the matter.

cal_dude: You're particular situation has also been forwarded to our Tech Team.

All the best,

-Renee
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MicMan is offline MicMan Post #13  July 9,2010, 4:51pm
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cal_dude wrote :
I got even stranger "undead" ones: some closed matches reappeared in my "communicating" tab with nothing I can do to them (open or close).
Amusing
I've had several of those show up in my archive tab and I've had to have the mods/hosts here help me with those because Customer Care simply didn't care.
 
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cal_dude is offline cal_dude Post #14  July 9,2010, 5:56pm
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Renee,

That's not a problem. I'm not bothered by minor glitches until they accumulate.
What you might want to pass to Customer Care is that they accidentally include personal info in the re-open email requests, as I mentioned in the "No more request to reopen?" thread. The system seems to be including identifying info from some records. This needs to b fixed, either in the software, or in training, or both.
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #15  July 10,2010, 2:06pm

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cal_dude wrote :
Renee,

That's not a problem. I'm not bothered by minor glitches until they accumulate.
What you might want to pass to Customer Care is that they accidentally include personal info in the re-open email requests, as I mentioned in the "No more request to reopen?" thread. The system seems to be including identifying info from some records. This needs to b fixed, either in the software, or in training, or both.
Hi cal_dude,

Yes, that needs to be immediately fixed! Please take a look at the response I posted on the "No more request to reopen?" thread.

Regarding the reappearing match situation, when we hear back from our Tech team, we will post an update.

All the best.

-Renee
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eHA_Admin_Lori is offline eHA_Admin_Lori — Advice Official Moderator Post #16  July 12,2010, 9:23am
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Hi folks,

If you're experiencing this mysterious re-appearing closed match bug, please PM me with your eHarmony account email address so I can pass it along to our Product Team and they can have a closer look.

Also if it's not obvious as to who the previously closed match(es) in question are, please include their names as well.

THANKS and sorry for the issue - they are working to resolve it, and this info will help

-Lori
 
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