Singles Product Feedback Thread - June 2010


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eh_product_team is offline eh_product_team Post #1  June 4,2010, 3:50pm
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Hello again, Advice Members,

Thanks to all of you who participated in the May Product Feedback thread for the eHarmony Singles dating service. We got some really great, very interesting suggestions from you last month - here are just a few:

-Require photos for all users

-Include a bug reporting mechanism on the site

-More advanced notice for Free Communication Weekends

-Include thumbnail photos on Match list

-Make email notifications arrive more quickly

-Show photos to ALL users

If you'd like to see all of the suggestions from May, you can view last month's thread here:

(Singles Product Feedback Thread - May 2010)http://advice.eharmony.com/boards/dating-advice/using-eharmony/40129-singles-product-feedback-thread-may-2010-a.html

We are aggregating all of your ideas and will review them carefully and share them with all the members of our team.

Meanwhile, we would love to get any additional or new feedback and ideas from you, so here is a new thread to collect your feedback during the month of June.

While we welcome constructive feedback in the spirit of company-customer cooperation, again we ask that you save “venting" for separate topics.

We look forward to hearing from all of you.

Sincerely,

The eHarmony Product Team
Last edited by eh_product_team; June 4,2010 at 3:52pm.
 
 
sony12 is offline sony12 Post #2  June 4,2010, 6:17pm
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I would say that they should allow non paying members to see photos during FCW's. That way they can tell who they want to talk to and who they do not want to talk to and if they like talking to a person they may be more tempted to pay for a membership if they know what they look like.

Also it will do away with the NPM who strictly communicates just to get a picture but with no real intentions of getting to know anyone.
 
 
D_Lion is online now D_Lion Post #3  June 4,2010, 7:56pm
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sony12 wrote :
I would say that they should allow non paying members to see photos during FCW's.
Excellent original idea!


eh_product_team wrote :
-Show photos to ALL users
Etc ...
 
 
Coca-Cola is offline Coca-Cola Post #4  June 4,2010, 10:55pm
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The "Waiting for Response" tab
Dear eHarmony:

I love the Archived tab. Among several reasons, I love that it hinders people from closing photoless, incomplete or unready profiles too soon. I agree that they do nobody else a favor except themselves when they do that.

In the same vein, I'd like to suggest another improvement that hinders people from closing non-responding matches too soon. Both the matches they feel didn't answer within two hours .... and the matches they feel "poofed". My suggestion also prevents the urge to tidy up one's lists, i.e., the awful Mass Close suggestion.

Introducing the "Waiting for Response" tab.



Bonus: I bet you'll get fewer complaints regarding this tab than the Archived tab.

For more info, you know where to reach me.

Best regards,
 
 
Bryan314 is offline Bryan314 Post #5  June 4,2010, 11:26pm
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When did "Has Kids" change to "Kids at Home?" I don't want to date a woman who has kids at all, regardless of whether they live with her or not.

I understand that some people want the answer to the latter question, but the former is the one I care about. Can't we get an answer to both?
 
 
AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #6  June 4,2010, 11:45pm
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I would like to see the preference of communication come back.
 
 
D_Lion is online now D_Lion Post #7  June 5,2010, 5:52am
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Bryan314 wrote :
When did "Has Kids" change to "Kids at Home?" I don't want to date a woman who has kids at all, regardless of whether they live with her or not.

Agree.

Number of children had should be a field populated with a numerical value.

Divorced should be stated too. Better yet, make it number of divorces.
 
 
krohnan is offline krohnan Post #8  June 5,2010, 7:42am
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Coca-Cola wrote :
The "Waiting for Response" tab
Dear eHarmony:

I love the Archived tab. Among several reasons, I love that it hinders people from closing photoless, incomplete or unready profiles too soon. I agree that they do nobody else a favor except themselves when they do that.

In the same vein, I'd like to suggest another improvement that hinders people from closing non-responding matches too soon. Both the matches they feel didn't answer within two hours .... and the matches they feel "poofed". My suggestion also prevents the urge to tidy up one's lists, i.e., the awful Mass Close suggestion.

Introducing the "Waiting for Response" tab.



Bonus: I bet you'll get fewer complaints regarding this tab than the Archived tab.

For more info, you know where to reach me.

Best regards,
That's not such a bad idea, although at the same time I think it still creates more "clicks" than most of us would care to go through as another form of archiving when we can just sort by communication stage & date etc to keep those we know are active (to a degree) at the top. I'm guessing using the same auto-function the archive feature uses when you are closed but this time when they do respond it moves them back to the fist sub-tab in the communications tab but otherwise would allow those who have more than one page of matches they initiated with (or are stuck in another phase such as between FCW's) and need a better way to sort through the numbers without making any inadvertent closes since that's the only other option once communication has been initiated.

AndieIsMe wrote :
I would like to see the preference of communication come back.
+1 to this.
Last edited by krohnan; June 5,2010 at 7:45am.
 
 
Coca-Cola is offline Coca-Cola Post #9  June 5,2010, 7:50am
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Bryan314 wrote :
When did "Has Kids" change to "Kids at Home?" I don't want to date a woman who has kids at all, regardless of whether they live with her or not.

I understand that some people want the answer to the latter question, but the former is the one I care about. Can't we get an answer to both?
"Has Kids" became "Kids at Home" again last April. I'm glad they restored it.

The exact wording of the question is "How many children do you have who are 18 years old or younger and living full time in your home?" Unfortunately, since millions of people have answered this since the year 2000. rephrasing the question means retiring this original question and creating a new record for the answer to the new one.

D_Lion and Bryan314, how would you like to phrase the new question?

Then ..... since you've mentioned it, what about a woman whose children died, or who was a surrogate mother, or who has adult children, or who is raising a dead relative's young children, or who live with people who are raising young children?

"Kids at Home" is better than "Has Kids", no?

P.S. would love to hear feedback on my suggestion, too.
 
 
SaveBoggins is offline SaveBoggins Post #10  June 5,2010, 8:14am
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Coca-Cola wrote :
The "Waiting for Response" tab
Dear eHarmony:

I love the Archived tab. Among several reasons, I love that it hinders people from closing photoless, incomplete or unready profiles too soon. I agree that they do nobody else a favor except themselves when they do that.

In the same vein, I'd like to suggest another improvement that hinders people from closing non-responding matches too soon. Both the matches they feel didn't answer within two hours .... and the matches they feel "poofed". My suggestion also prevents the urge to tidy up one's lists, i.e., the awful Mass Close suggestion.

Introducing the "Waiting for Response" tab.



Bonus: I bet you'll get fewer complaints regarding this tab than the Archived tab.

For more info, you know where to reach me.

Best regards,
I like this idea, but would suggest the addition of a dormant communications tab. People go and come back, so I see no point in closing or archiving the communications, but it would be nice to select a time period from a menu (in day/weeks) that drops 'dormant communications' into a section for housekeeping purposes.

While we are at communications, if I respond to an OC, the message 'Suchandsuch sent you a communication on...' remains in my Match Updates tab in the home page. This gives the impression that there is an outstanding communication I have not read. Bearing in mind how it worked through GC, this message should vanish on responding. This is non-intuitive and surely a bug? If my match responds on the same day, how do I determine that a new message has arrived from this screen?
 
 
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