hwilson5 is offline hwilson5 Post #1  June 3,2010, 10:04am
hwilson5's Avatar

Newbie

Joined: May 2010

Posts: 7

See profile

I recently filled out the questionnaire and got the following result: "We're very sorry, but our matching system cannot predict good matches for you." I feel I must have clicked a wrong button since Chemistry.com had several matches a few months ago. For some reason though, I am completely locked out from making any changes. I e-mailed customer service once, but they gave me a form letter that didn't address my question whatsoever.
Has anyone had a similar problem and how did you fix it? Is there any way to reset my questionnaire, or will I have to log in from a different e-mail account and start over again?
 
  Reply With Quote
AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #2  June 3,2010, 10:48am
AndieIsMe's Avatar

A letter in the mail is more precious than a 1000 IMs

Volunteer Community Leader

Joined: Nov 2009

Emerald Triangle

Posts: 8,149

See profile

Sometimes the system won't have matches for you immediately. You can adjust your settings and reclick the Find Matches button. If you do that, click on it and let it do it's thing, then click on it again if it still hasn't found any matches. eH's system is a funny thing some times.

Also, your photos might not be available to other members, so if you do get any matches from this, they won't be able to see them, yet. Just a heads up. It might be worth it to wait a day or so, so your photos are up. People close for no photos quite a bit.
 
  Reply With Quote
charmed59 is online now charmed59 Post #3  June 3,2010, 10:50am
charmed59's Avatar

Life is good.

Veteran

Joined: Apr 2010

Northern California

Posts: 1,074

See profile

It sounds to me like he was rejected entirely from the site, and doesn't know why.
 
  Reply With Quote
hwilson5 is offline hwilson5 Post #4  June 3,2010, 1:14pm
hwilson5's Avatar

Newbie

Joined: May 2010

Posts: 7

See profile

charmed59 wrote :
It sounds to me like he was rejected entirely from the site, and doesn't know why.
Correct. I have no way to adjust my settings, I can't change any preferences, I can't do anything except Log Out and one link to a "Free Personality Profile". Its kind of odd and makes me think that I did something wrong.
 
  Reply With Quote
Sassafras54 is offline Sassafras54 — Advice Official Moderator Post #5  June 3,2010, 1:42pm
Sassafras54's Avatar

Your Community Coordinator

Moderator

Joined: Oct 2009

San Pedro, CA

Posts: 9,085

See profile

Hi hwilson,

You might get a better result calling Customer Care rather than emailing them. That's been my experience.

800-951-2023
 
  Reply With Quote
sciencegirl is offline sciencegirl Post #6  June 3,2010, 2:00pm
sciencegirl's Avatar

Bringing the BF home for the holidays!!

Quick Study

Joined: Feb 2010

Oklahoma

Posts: 56

See profile

I had a friend of mine fill out the eHarmony questionnaire and she also got no matches as well. Kind of saying you are not matchable... I would take the quiz again and just use a different email if you are really interested in joining the site.
 
  Reply With Quote
Pattysue is offline Pattysue Post #7  June 3,2010, 2:04pm
Pattysue's Avatar

Newbie

Joined: May 2010

Powder Springs, GA

Posts: 6

See profile

This definitely sounds like a case for contacting the Help desk directly. Recently a match was removed/cancelled from the website. I couldn't access the website for almost 3 days. I was still getting matches, however, I couldn't get in to view them. I contacted the Helpdesk. I got no response, but the next day I was able to pull the website & login. Never hesitate to contact them. That is what they are there for.
 
  Reply With Quote
Pattysue is offline Pattysue Post #8  June 3,2010, 2:14pm
Pattysue's Avatar

Newbie

Joined: May 2010

Powder Springs, GA

Posts: 6

See profile

This is taking this thread in a different direction, but...I am finding that I am having to compromise my standards in order to find matches. When I signed up this time I received no matches. I contacted Help & they had me take the initial survey again. That did bring up a few matches. Then I began to see a LOT of flexible matches. That slowed & I began to lower my standards before I saw more flexible matches. Most of these matches are flexible based on distance. Long distance matches are difficult, I know from personal experience. They also tend to sit in your match folder because they are difficult. I am one who waits for the man to initiate communication because if he isn't interested the relationship is going no where. When they are so far away they usually aren't interested. My match folder is an example.
 
  Reply With Quote
AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #9  June 3,2010, 2:21pm
AndieIsMe's Avatar

A letter in the mail is more precious than a 1000 IMs

Volunteer Community Leader

Joined: Nov 2009

Emerald Triangle

Posts: 8,149

See profile

OK, my bad. You do need to contact Customer care. Basically, the eH system rejected you entirely. That means you answered one of their very important questions at the end incorrectly. Can you all remember what those are, cause I do.
 
  Reply With Quote
Johnc5 is offline Johnc5 Post #10  June 4,2010, 7:37am
Johnc5's Avatar

Newbie

Joined: May 2010

Posts: 10

See profile

This happened to me when I first signed up, and then suddenly my account worked a few months later after I turned 21. Not sure if that had anything to do with it.
 
  Reply With Quote
Reply
  • Page 1 of 3
  • 1
  • 2
  • 3


« How long before closing a match? | Using eHarmony | Frustrated »
Topic Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new topics
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Topics
Topic Topic Starter Board Replies Last Post
How do I view new profile matches without letting my matches know? firefly1977 Using eHarmony 10 September 11,2010 5:40pm
Not getting any responses back from matches, ever. WildcatZ Using eHarmony 13 April 11,2010 3:57pm
Too many matches, not enough time. my5cents Using eHarmony 3 February 22,2010 6:17am
# of African American Matches? finance30 Love in Color 8 December 8,2009 12:22pm
Are my matches really matches? JongJungBu Using eHarmony 23 September 29,2009 7:51pm

Looking for a Great Relationship?

Get started now. Fill out this form and take the questionnaire to receive your matches.

First Name:

I'm a:
seeking

Postal Code:

Country:

Email:

Confirm Email:

Password:


How did you hear about us?


Latest on our Dating Advice Discussion Boards

“Thanks! dmi said it best when he said the variation between races are too wide to exclude any race.” –  sun73

Join the “How much does race play in your dating someone?” discussion

“ If you know, then, that you've already friend-zoned him, I don't see much point in meeting. I misread your op and thought you were just trying to decide how you felt about him. If you know you ... ” –  singinggirl

Join the “Yellow flags...To Proceed or not to proceed, that is the question?” discussion

“You are very Welcome Simplicity...” –  legend29

Join the “Robin Gibbs Dead at 62...How Deep is Your Love?” discussion

“ We also have the same friends. Yesterday there was an outing and I decided to go regardless if he was going to be there or not. Every time he saw me he went somewhere else. One of his friends ... ” –  lynntlb78

Join the “Can I wait and move on at the same time?” discussion

“You will have the option to close a match at any time, but if it is ONLY giving you the option to close, that means the other person has already closed it.” –  eH_Advice_Host_Eve

Join the “Question, archive, close...” discussion

“ Very true, this is a high percentage of the members who use free comm weekends.” –  eH_Advice_Host_Eve

Join the “dreaded free weekend” discussion



All times are GMT -8. The time now is 6:29pm.

Discussion Boards Archive

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2012, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0