Is "Skip to Email" feature not working correctly?


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brandon256 is offline brandon256 Post #1  June 2,2010, 7:13pm
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Hi everyone. Before I attempt to contact tech support and sound like an idiot I am wondering if anyone else is having the same issue as me?

I have been a paid member of eHarmony in the past, back before the close/archive feature was changed. To be honest, I don't like the guided communication feature and usually always skip ahead to requesting open communication. During my last membership I would say that I had about a 30% response rate. Meaning that at least 30% of the people that I requested open communication with responded wither either a yes or no. This time around as a member, I have not had ONE SINGLE response to my request for open communication. Even during the free weekend - NO ONE has responded. I have sent 28 women a request for open communication, and all 28 are sitting in my matches column with "waiting for her response."

I understand that some people might not be paid members, not interested in ME, or do not want to jump to open communication. But I do not understand how my response rate this time is at 0% even with a free weekend that just passed by.

I am using the same pictures and "in my own words" as the last time I was on the site, so I can't help but feel that my requests for open communication are not even being delivered to my matches.

Has anyone else had this same issue? The only thing that is different now then the last time I was a member is the new archive feature, I'm wondering if this has had some kind of effect on how matches are notified when someone wants to jump to open communication?

Thanks!
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #2  June 3,2010, 6:44am

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Hi Brandon256,

I’m really sorry that your experience hasn’t been as active yet this time around. During the Free Communication Weekend, activity can increase, but if any of the matches to whom you sent an eHarmony Mail request were not paying members, they may be less likely to respond because they would have to pay first. During a Free Communication Weekend, non-paying members can only respond through the Guided Communication process.

Other members who are paying may or may not prefer the eHarmony Mail method. There was another thread about this recently, and you may want to check it out: Dating advice message board

Both forms of communication are valid, but if you feel at all comfortable using Guided Communication, you may at least write something on your profile that if you send an eHarmony Mail request, you’re willing to go the Guided Communication route with someone who prefers that approach. If not, then just keep sending eHarmony Mail requests. Communication rates can ebb and flow for each member for a variety of reasons.

Another possibility is: the batch of matches you got this time around just happen to not be interested in skipping Guided Communication or their attention may be focused elsewhere. How many matches are not responding? Because the more matches you get, the more likely you are to get responses from some of them.

You mentioned, though, that your experience was different before the new features were added. That may be something to look into. I hope you know there’s no harm in contacting our Customer Care team for any reason, just to make sure that everything is on the up and up and that your matches are receiving your eHarmony Mail requests. New features can create issues. If such issues arise, we want to fix them. Here’s our FAQs/Help link in case you want to send them a message: eHarmony Support Home Page.

Other than that – you may try and think of anything you changed since you last did eHarmony – did you change photos at all, or edit your profile? Little changes can sometimes cause a big difference in the responses you get from your matches. If you think this might apply, many members do post their profiles for others in the community to give honest feedback. Here’s how to do this: Dating advice message board

All the best,

~Kate
eHarmony Advice Host
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #3  June 3,2010, 9:06am
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I know that you say you have had good success by skipping Guided Communication and going directly to e-mail. However, in my experience most people prefer to use the Guided Communications. I suspect that many of those that have responded in the past may have accepted because they figured any communication was better than none.
 
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