srtaw is offline srtaw Post #1  May 17,2010, 4:11pm

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So today I noticed a difference under my "communicating" tab. One of the guys I'd sent first questions to was moved to the top (most recent) and it says that our last communication was yesterday and I'm "awaiting his response." However, there's no communication showing up. I click on his profile and it shows that I sent first questions on May 4 (which I did), and he shows up under "who's viewed me" for yesterday. But I see no communication other than the questions I sent him weeks ago. Any ideas what I'm missing here? Thanks!
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #2  May 17,2010, 4:23pm
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Yes. When he viewed you he moved back up to the top of your Communicating folder.

This is how things work and it is my guess as to what is happening with your situation. However, there could also be a bug in the system as there have been many reported since the site downgrade.
 
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srtaw is offline srtaw Post #3  May 17,2010, 5:14pm

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Thanks for the info. I didn't realize that them viewing your profile counted as "communication."
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #4  May 17,2010, 5:19pm

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Hi Srtaw,

It’s unclear why it shows a communication. You may want to contact our Customer Care team to see if there’s something else going on, just in case. They can review both sides of the equation. We don’t want you to miss out on anything!

You can contact the Customer Care team through the FAQs link: eHarmony Support Home Page.

Good luck!

~Kate
eHarmony Advice Host
 
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smc62 is offline smc62 Post #5  May 19,2010, 3:00pm
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Yes, I need help with this too! I just finished GC with someone and it would have been his turn to respond hopefully with an e mail. When I go to his profile, it says Waiting for his response, but I haven't sent the email, and it wont let me contact him! It says that I communicated with him on a certain day and time, but I didn't! He has viewed my profile since, and I checked to make sure he hadn't closed me, he hasn't, but what's going on? I'm worried, I wonder if he's getting the same message? Help!!!
 
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Ravenlock99 is offline Ravenlock99 Post #6  May 19,2010, 6:00pm
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smc62 wrote :
Yes, I need help with this too! I just finished GC with someone and it would have been his turn to respond hopefully with an e mail. When I go to his profile, it says Waiting for his response, but I haven't sent the email, and it wont let me contact him! It says that I communicated with him on a certain day and time, but I didn't! He has viewed my profile since, and I checked to make sure he hadn't closed me, he hasn't, but what's going on? I'm worried, I wonder if he's getting the same message? Help!!!
So if you click on Mailbox, you don't see Guided Communication (skip to email)? You should be able to click on skip to email and send him an email.
 
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smc62 is offline smc62 Post #7  May 20,2010, 8:00am
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To Ravenlock99, No, when I click on the mailbox, I can access our past guided communications, which are now complete, but when I try to click on the e mail box it's as if it's just dead. Nothing happens. It says I sent him a message and must wait for his response, but I didn't send anything. I keep checking to make sure he hasn't closed me and he still hasn't . I DID however, figure out a way around this- I clicked on the "Something to talk about" link and an e mail box popped up. I changed the subject and sent him a message explaining what's been going on at my end of the communication. That was last night, hopefully he will get my message, maybe he just doesn't want to continue, I'm confused! He contacted me first and seemed very eager to get to know me, answering my questions almost immediately, so this has me worried. :P
 
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sony12 is offline sony12 Post #8  May 22,2010, 8:28am
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Gr8Guyn2008 wrote :
Yes. When he viewed you he moved back up to the top of your Communicating folder.

This is how things work and it is my guess as to what is happening with your situation. However, there could also be a bug in the system as there have been many reported since the site downgrade.
Just viewing a profile does not move them to the top. Performing an action does however move them to the top. Such as them reading your questions to them.

I have many instances where people view me and they are not moved up to the top. However if I have sent them a communication and they open up the link to that communication that will move them to the top.
 
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