Yet another little easy-to-fix annoyance. Sigh.


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JohnK67 is offline JohnK67 Post #1  May 11,2010, 11:48am
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Occasionally when you go to a match's profile, it's been deleted or taken down for whatever reason. You'll see a large white box fill the screen with a little message in the middle...
"We're sorry. This match's profile is no longer available... {Close this match} green button."
Ok that's fine so far.

The annoying problem is that after you click the button, you're dumped into your "Closed Matches" screen.

Um, why?

I was working in the Communicating or Archived section and good web design would dictate I be taken back where I left off, not dumped into a new location.

As an active member, this is not huge deal since I only come across these once in a while.

However, when I recently re-joined, I had to clear out hundreds of old matches. There were dozens of these "Missing Profiles" and each time I clicked the button, I was dumped into the Closed Section forcing me to do the extra steps of clicking back to find the spot where I left off.



This isn't Rocket Science.

Webdesign 101...
1. When "missing profile" page loads, save referring URL.
2. When user clicks button, auto-redirect user back to previously saved URL.
Last edited by JohnK67; May 11,2010 at 11:54am.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #2  May 11,2010, 2:29pm

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Hi JohnK67,

Thanks for your specific and descriptive feedback on this navigation issue. I just wanted to direct your attention to the product feedback thread:

http://advice.eharmony.com/boards/da...ay-2010-a.html (Singles Product Feedback Thread - May 2010)

The product team plans to post a new thread each month dedicated to receiving feedback from the community. You may want to repost this in this thread so it gets directly to the intended audience.

All the best,

~Kate
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JohnK67 is offline JohnK67 Post #3  May 11,2010, 2:34pm
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eH_Advice_Host_Kate wrote :
Hi JohnK67,

Thanks for your specific and descriptive feedback on this navigation issue. I just wanted to direct your attention to the product feedback thread:

http://advice.eharmony.com/boards/da...ay-2010-a.html (Singles Product Feedback Thread - May 2010)

The product team plans to post a new thread each month dedicated to receiving feedback from the community. You may want to repost this in this thread so it gets directly to the intended audience.

All the best,

~Kate
eHarmony Advice Host
I posted a link to this thread. Is that enough? I can duplicate it in there.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #4  May 11,2010, 2:42pm

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Thanks JohnK67!

I’m sure they’ll be able to get all the info without your having to completely recopy and post again.

~Kate
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JohnK67 is offline JohnK67 Post #5  May 11,2010, 2:49pm
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eH_Advice_Host_Kate wrote :
Thanks JohnK67!

I’m sure they’ll be able to get all the info without your having to completely recopy and post again.

~Kate
eHarmony Advice Host
Too late. I re-posted both threads.

The other users will have an easier time reading my suggestions then too.

By the way, I've repeatedly reported this navigation issue to customer service over the last two years. Apparently there is a large disconnect between the people on the 800 number and the web team.
 
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mrflyer is offline mrflyer Post #6  May 12,2010, 10:36am
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JohnK67 wrote :
I was working in the Communicating or Archived section and good web design would dictate I be taken back where I left off, not dumped into a new location.
Well, that explains it. Eharmony and good web design are pretty far apart.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #7  May 12,2010, 11:27am

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JohnK67 wrote :
Too late. I re-posted both threads.

The other users will have an easier time reading my suggestions then too.

By the way, I've repeatedly reported this navigation issue to customer service over the last two years. Apparently there is a large disconnect between the people on the 800 number and the web team.
Whoops - sorry for the extra trouble you took, but yes -- it will be an easier read.

Thanks also for commenting on your experience with Customer Care over the phone, JohnK67.

Well, as you can see, we’re doing what we can to connect observations of the Advice members with the product team in a more and more “productive” and direct way. I am pretty sure that this is extending to the phone team as well, but I’ll highlight your feedback on this and direct it to the channels where it can be addressed!

~Kate
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JohnK67 is offline JohnK67 Post #8  May 12,2010, 11:54am
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eH_Advice_Host_Kate wrote :
...Well, as you can see, we’re doing what we can to connect observations of the Advice members with the product team in a more and more “productive” and direct way. ...

~Kate
eHarmony Advice Host
All I can say is the proof is in the pudding. I'll believe it when I finally see something important get fixed.

It's not like I'm asking for a new feature... just fix how a link re-directs back around. This should take your web team about 15 minutes to figure out and implement.

Instead, they apparently spent the last several weeks tweaking how the "Percent Complete" number is calculated. Really? When the site is full of bugs and still lacks the most basic usability features (thumbnails, search filters), this is a total prioritization failure.
 
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MicMan is offline MicMan Post #9  May 12,2010, 4:05pm
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JohnK67 wrote :
All I can say is the proof is in the pudding. I'll believe it when I finally see something important get fixed.

It's not like I'm asking for a new feature... just fix how a link re-directs back around. This should take your web team about 15 minutes to figure out and implement.

Instead, they apparently spent the last several weeks tweaking how the "Percent Complete" number is calculated. Really? When the site is full of bugs and still lacks the most basic usability features (thumbnails, search filters), this is a total prioritization failure.
I find it a complete failure that something with bugs like that was released into the wild. It wasn't like the percent complete issue only affected a few people. It was across the board. It was like someone knew this was about to launch, procrastinated and then pulled an all-nighter with shoddy results.
 
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JohnK67 is offline JohnK67 Post #10  May 12,2010, 4:18pm
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MicMan wrote :
I find it a complete failure that something with bugs like that was released into the wild. It wasn't like the percent complete issue only affected a few people. It was across the board. It was like someone knew this was about to launch, procrastinated and then pulled an all-nighter with shoddy results.
Yes, the "percent complete" issue affected everyone and it looked very shoddy. It demonstrates how eH pulls the trigger seemingly without ANY BETA TESTING whatsoever! When I heard that Customer Service has no way of seeing the site the way a customer sees it, I was shocked. How can Customer Service provide any service when they can't even use the site?

However, the "percent complete" had zero effect on my user experience. I want the site to be easier to use and it's still the same pain in the behind, whether it says 100%, 86% or 94% complete.
 
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