Yet another little easy-to-fix annoyance. Sigh.


Reply
  • Page 2 of 2
  • 1
  • 2
 
Topic Tools Search this Thread
MicMan is offline MicMan Post #11  May 12,2010, 4:37pm
MicMan's Avatar

is living life to 83% of its normal capacity.

Board Leader - Sports

Joined: Feb 2009

Posts: 2,965

See profile

JohnK67 wrote :
Yes, the "percent complete" issue affected everyone and it looked very shoddy. It demonstrates how eH pulls the trigger seemingly without ANY BETA TESTING whatsoever! When I heard that Customer Service has no way of seeing the site the way a customer sees it, I was shocked. How can Customer Service provide any service when they can't even use the site?

However, the "percent complete" had zero effect on my user experience. I want the site to be easier to use and it's still the same pain in the behind, whether it says 100%, 86% or 94% complete.
I agree, the percent complete thing had no baring on my user experience.

I really don't think the left hand knows what the right hand is doing when it comes to eHarmony. It seems like they make these various changes without having any inkling as to how they might impact users.
 
  Reply With Quote
JohnK67 is offline JohnK67 Post #12  May 12,2010, 4:44pm
JohnK67's Avatar

is leaving this profile empty.

Quick Study

Joined: Apr 2010

Here

Posts: 185

See profile

MicMan wrote :
I agree, the percent complete thing had no baring on my user experience.

I really don't think the left hand knows what the right hand is doing when it comes to eHarmony. It seems like they make these various changes without having any inkling as to how they might impact users.
Most large service orientated companies do extensive user testing. Even Facebook rolls out changes on small numbers of users and collects feedback.

eH seems to just do the opposite of whatever a focus group would say.

Even a broken clock is correct twice a day, but eH has a time machine.
 
  Reply With Quote
mrflyer is offline mrflyer Post #13  May 12,2010, 4:52pm
mrflyer's Avatar

Virtuoso

Joined: Dec 2009

my computer

Posts: 2,948

See profile

JohnK67 wrote :
Yes, the "percent complete" issue affected everyone and it looked very shoddy. It demonstrates how eH pulls the trigger seemingly without ANY BETA TESTING whatsoever! When I heard that Customer Service has no way of seeing the site the way a customer sees it, I was shocked. How can Customer Service provide any service when they can't even use the site?
Yes, that's dumb. Imagine asking your waitress about items on the menu and having her say she hasn't had any of them because employees aren't allowed to eat the food there. Or a real estate agent who's not allowed to go inside the homes she's trying to sell. Or a software support rep who's not allowed to use the software she's supporting.
 
  Reply With Quote
JohnK67 is offline JohnK67 Post #14  May 12,2010, 5:08pm
JohnK67's Avatar

is leaving this profile empty.

Quick Study

Joined: Apr 2010

Here

Posts: 185

See profile

mrflyer wrote :
Yes, that's dumb. Imagine asking your waitress about items on the menu and having her say she hasn't had any of them because employees aren't allowed to eat the food there. Or a real estate agent who's not allowed to go inside the homes she's trying to sell. Or a software support rep who's not allowed to use the software she's supporting.
I'd think they'd have a dummy database for the employees to play with... I think I'd be wrong.
 
  Reply With Quote
Reply
  • Page 2 of 2
  • 1
  • 2


« Moving to OC, how do I find the GC responses? | Using eHarmony | More than 1 in OC, etiquette advice »
Topic Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new topics
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Topics
Topic Topic Starter Board Replies Last Post
Hard To Get Or Easy To Forget? NiceGuysFinishFirst Dating 39 May 15,2010 4:10pm
How do I let him down easy? bowsa Dating 34 February 4,2010 3:14pm
Why is it easy for girls to be friends after one date? FLsportsguy0503 Dating 16 October 30,2009 7:40pm
Any Fans of Fresh & Easy? RedCashew Health & Wellness 4 July 5,2009 1:25pm
Men Want to Date an Easy Going Woman outlaw1 A Man's Point of view 1 May 27,2009 7:47pm

Looking for a Great Relationship?

Get started now. Fill out this form and take the questionnaire to receive your matches.

First Name:

I'm a:
seeking

Postal Code:

Country:

Email:

Confirm Email:

Password:


How did you hear about us?


Latest on our Dating Advice Discussion Boards

“Thanks! dmi said it best when he said the variation between races are too wide to exclude any race.” –  sun73

Join the “How much does race play in your dating someone?” discussion

“ If you know, then, that you've already friend-zoned him, I don't see much point in meeting. I misread your op and thought you were just trying to decide how you felt about him. If you know you ... ” –  singinggirl

Join the “Yellow flags...To Proceed or not to proceed, that is the question?” discussion

“You are very Welcome Simplicity...” –  legend29

Join the “Robin Gibbs Dead at 62...How Deep is Your Love?” discussion

“ We also have the same friends. Yesterday there was an outing and I decided to go regardless if he was going to be there or not. Every time he saw me he went somewhere else. One of his friends ... ” –  lynntlb78

Join the “Can I wait and move on at the same time?” discussion

“You will have the option to close a match at any time, but if it is ONLY giving you the option to close, that means the other person has already closed it.” –  eH_Advice_Host_Eve

Join the “Question, archive, close...” discussion

“ Very true, this is a high percentage of the members who use free comm weekends.” –  eH_Advice_Host_Eve

Join the “dreaded free weekend” discussion



All times are GMT -8. The time now is 6:11pm.

Discussion Boards Archive

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2012, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0