AndieIsMe is offline AndieIsMeAdvice Member-Moderator Post #1  May 10,2010, 9:59am
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I recently decided to give eH Customer Care a call about something. I expected to have to go through that horrible FAQ system before finding their 800 number.

Guess what! It's right there in the middle of the page when you click on the help link! I say bravo to eH for listening to people when they complained that they couldn't find a number to contact them.

They also had a link to a page about their new archive tab.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_KateAdvice Official Moderator Post #2  May 11,2010, 2:16pm

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Hi Andieisme,

Thanks for taking the time to post this. We do listen and take all our members’ comments seriously. Glad you could reach us! And I’ll pass this along as positive feedback too.

All the best,

~Kate
eHarmony Advice Host
 
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