uniquegurl is offline uniquegurl Post #1  May 8,2010, 5:38am
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Motto to live by...Breath in, Breath out, move on.

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Is there any way to close your profile for eHarmony Advice?
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #2  May 8,2010, 7:25am
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I'm crippled by the fear That I've fallen too far to love

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I believe if you contact one of the moderators (Lori, Kate or Renee) they can remove your profile. Or send an e-mail to ehadvicealerts@eharmony.com.

I cannot find any way that you can hide of remove your profile yourself.
Last edited by Gr8Guyn2008; May 8,2010 at 7:28am. Reason: added e-mail address
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #3  May 8,2010, 4:55pm

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Hi uniquegurl,

I'm sorry to hear that you may be considering leaving our Advice site.

Gr8Guyn2008 is right that we need to close your account for you. If you haven't already contacted us, and still wish to close your Advice account, the best way to make your request is through the Contact Us link at the bottom of all our site pages or through e-mail at ehadvicealerts@eharmony.com.

Along with your request, I hope you will share why you wish to leave eHarmony Advice, and please know that you are always welcome to return in the future.

All the best.

-Renee
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uniquegurl is offline uniquegurl Post #4  May 8,2010, 5:30pm
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Motto to live by...Breath in, Breath out, move on.

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Thank you, as soon as I know that my married match has been removed. I will request to be removed from the site.
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #5  May 8,2010, 5:54pm

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Hi uniquegurl,

I'm sorry to hear that you want to leave eHarmony Advice because of a match you received on our Singles service. It sounds like you have already contacted our Singles site Customer Care department and reported the match. However, if you haven't, please report this match a.s.a.p. at matchconcerns@eharmony.com.

We take such reports very seriously and our Account Specialists will certainly follow-up with you regarding this match. Again, I am sorry to hear that you have had this experience on our Singles site, but, I hope that, once you are assured that our Account Specialists have handled the matter appropriately, you will reconsider your wish to leave our Advice site.

I thank you for bringing this matter to our attention and wish you all the best,

-Renee
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