Monica1 is offline Monica1 Post #171  April 29,2010, 2:39pm

:o)

Pacesetter

Joined: Jul 2008

Pennsylvania

Posts: 320

See profile

I have a closed match stuck under Archived. It is totally closed out and there should be none on my Archived list
 
  Reply With Quote
cal_dude is offline cal_dude Post #172  April 29,2010, 4:57pm
cal_dude's Avatar

has more fun replying to threads than to matches

Enthusiast

Joined: Feb 2010

Posts: 793

See profile

brixjnz wrote :
This change is not user-friendly at all.
Yup, that's what the majority here and on the blogs is saying.
If they don't believe us, they can look at a recent drop in site visits:
Site Profile for eharmony.com (rank #363) | Compete
 
  Reply With Quote
MicMan is offline MicMan Post #173  April 29,2010, 5:22pm
MicMan's Avatar

is living life to 83% of its normal capacity.

Board Leader - Sports

Joined: Feb 2009

Posts: 2,767

See profile

Monica1 wrote :
I have a closed match stuck under Archived. It is totally closed out and there should be none on my Archived list
Yup, I've got three like that. I guess they're hoping my desire to communicate with these matches will overcome the technical impossibility of doing so.
 
  Reply With Quote
Monica1 is offline Monica1 Post #174  April 29,2010, 5:30pm

:o)

Pacesetter

Joined: Jul 2008

Pennsylvania

Posts: 320

See profile

MicMan wrote :
Yup, I've got three like that. I guess they're hoping my desire to communicate with these matches will overcome the technical impossibility of doing so.
LOL that's what I sort of thought, too! With all this difficulty, I'd almost rather skip guided communication. Time's a tickin!!
 
  Reply With Quote
zeutheir520 is offline zeutheir520 Post #175  May 5,2010, 8:27am
zeutheir520's Avatar

Newbie

Joined: Apr 2010

Baton Rouge, La.

Posts: 22

See profile

I find it disheartening that this discussion has fallen inactive and that the eHarmony rep Lori has decided to bury threads like this by posting all of these question workshop topics.

If you really want to take customer service seriously, criticism of these changes should be a sticky topic on this board where you make an open forum available for members to give feedback about the loss of functionality we recently received.

To recap:

We used to be able to send closed reasons. Now, we cannot.
We used to be able to send final messages. Now, we cannot.
There used to be a second chance built into the interface. No longer.

We are already seeing threads about the effects of the changes: women are not getting closed at all now. People are confused about why they were closed.

I personally am uncomfortable using the system because I cannot give close reasons anymore. I feel like a jerk, and I hate not being able to just follow the advice that Dr. Warren's articles have been telling me all along in this regard.

We are paying the same price for a lesser service. It's dishonest on the part of eHarmony, and they need to fix it.
 
  Reply With Quote
JohnK67 is offline JohnK67 Post #176  May 5,2010, 8:51am
JohnK67's Avatar

is leaving this profile empty.

Quick Study

Joined: Apr 2010

Here

Posts: 185

See profile

I was recently closed out by quite a few in Stage 3 & 4 and don't know why. Maybe I took too long to respond?

To add insult to injury, I cannot even review the Open Communication message that I sent since it's totally blocked.

I don't mind the idea of an Archived Tab... I DO mind all the other crappy changes that came along with it. If a match is too far or the photo too repulsive, I still have to Archive before I can Close... TWO steps to close... only adding even more work to something that should be pleasant and fun.
 
  Reply With Quote
AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #177  May 5,2010, 11:29am
AndieIsMe's Avatar

Walken in a Winter Wonderland

Volunteer Community Leader

Joined: Nov 2009

Emerald Triangle

Posts: 7,187

See profile

zeutheir520 wrote :
I find it disheartening that this discussion has fallen inactive and that the eHarmony rep Lori has decided to bury threads like this by posting all of these question workshop topics.

If you really want to take customer service seriously, criticism of these changes should be a sticky topic on this board where you make an open forum available for members to give feedback about the loss of functionality we recently received.

To recap:

We used to be able to send closed reasons. Now, we cannot.
We used to be able to send final messages. Now, we cannot.
There used to be a second chance built into the interface. No longer.

We are already seeing threads about the effects of the changes: women are not getting closed at all now. People are confused about why they were closed.

I personally am uncomfortable using the system because I cannot give close reasons anymore. I feel like a jerk, and I hate not being able to just follow the advice that Dr. Warren's articles have been telling me all along in this regard.

We are paying the same price for a lesser service. It's dishonest on the part of eHarmony, and they need to fix it.

I can guarantee that Lori and her team are not burying your posts by bringing up all the workshop threads. The members usually determine, by how active they are within threads, whether threads move off the main board pages.

So, people just didn't find this the most interesting of threads. Or they found another thread that interested them more. That happens.
 
  Reply With Quote
cal_dude is offline cal_dude Post #178  May 5,2010, 4:11pm
cal_dude's Avatar

has more fun replying to threads than to matches

Enthusiast

Joined: Feb 2010

Posts: 793

See profile

I trust that Lori and other Admins are bringing our concerns to EH attention. But I suspect there is a middle manager or two somewhere in the outsourced software development branch who simply don't understand the effects of pretty ones and zeros on people's lives.

So I did my part by messaging eh_product_team about the importance of lost final messages. And you guys can do as well.
I'm also pondering writing to the EH top management. I have found their email addresses online Contact list of eHarmony management • eHarmony Blog, including Dr. Warren's but doubt they are up-to-date.
Last edited by cal_dude; May 5,2010 at 4:13pm.
 
  Reply With Quote
MicMan is offline MicMan Post #179  May 5,2010, 5:29pm
MicMan's Avatar

is living life to 83% of its normal capacity.

Board Leader - Sports

Joined: Feb 2009

Posts: 2,767

See profile

cal_dude wrote :
I trust that Lori and other Admins are bringing our concerns to EH attention. But I suspect there is a middle manager or two somewhere in the outsourced software development branch who simply don't understand the effects of pretty ones and zeros on people's lives.
I suspect that not only do they not understand this, I just don't think they really care.
 
  Reply With Quote
MicMan is offline MicMan Post #180  May 5,2010, 5:33pm
MicMan's Avatar

is living life to 83% of its normal capacity.

Board Leader - Sports

Joined: Feb 2009

Posts: 2,767

See profile

MicMan wrote :
Yup, I've got three like that. I guess they're hoping my desire to communicate with these matches will overcome the technical impossibility of doing so.
Emailed Customer Care about this...now I'm up to 4.

Customer Care wrote :
Thank you for contacting eHarmony Customer Care.

I appreciate your concern regarding your matches in your Archived tab. I would like to inform you that we are working with our Engineering Team to resolve this technical issue and expect to have this completed very soon. We appreciate your patience while we work to correct this error.

We have a fantastic Advice section that I would love for you to take a look at. You can go to Dating Advice, Relationship Advice, and Free Dating Tips in order to view this great resource.
Guess I missed the part on here about how to rid myself of matches that I cannot take action on. I also wonder what soon means? eHarmony seems to operate on geologic time.
 
  Reply With Quote
Reply


« physical description other than height | Using eHarmony | Timing responses when you are overwhelmed »
Topic Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new topics
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Topics
Topic Topic Starter Board Replies Last Post
Did my date do a background check on me? backinthegame Dating 43 July 2,2010 3:32am
I need a reality check on something. propchick Ask Problem Solvers 3 January 12,2010 2:54pm
When to do a background check? verylibra Dating 161 October 9,2009 4:17pm
October 2009 Check in JennJenn 1 Corinthians 13 and more 0 October 3,2009 7:34am
Check out these new Advice articles by Advice Hosts Renee and Kate! eH_Advice_Admin_Lori Using eHarmony 2 July 22,2009 2:49pm

Looking for a Great Relationship?

Get started now. Fill out this form and take the questionnaire to receive your matches.

First Name:

I'm a:
seeking

Postal Code:

Country:

Email:

Confirm Email:

Password:


How did you hear about us?


Latest on our Dating Advice Discussion Boards

“I wouldn't read anything into it. I get the large tub of spring salad greens and a 3 lb bag of raw spinach every week at Costco. and consume it all myself. that's easily the equivalent of nine bags ... ” –  scully98

Join the “Nine bags of Salad.” discussion

“1) Everything is probably OK...just as he explained and you allude to..... things are hectic with work, both of your kids,divorces, etc. 2) This sounds like a mother nagging her teenager...not an ... ” –  Wiseman2

Join the “Boyfriend of 2 years is suddenly distant-please help!” discussion

“Lol thankyou very much for the thoughts everyone, now i know.” –  Sean_D

Join the “New member” discussion

“Wow, I don't know. Get a lawyer and sue the bum? He should have TOLD you upfront!” –  OmahaJoe

Join the “Bomshell part 2” discussion

“” –  Sassafras54

Join the “Help with my profile please?” discussion

“Thanks for clarifying, because I wasn't quite understanding what your first comment meant. Yes, I wanted to talk to TD, we had just broken up. It was actually a very difficult decision to break up ... ” –  ami1uwant

Join the “... I ditched a friend to spend time with "A Guy"” discussion



All times are GMT -8. The time now is 7:02pm.

Discussion Boards Archive

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2012, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0