Request: Sort Closed Matches by "Reopen" status.


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ScottK is offline ScottK Post #1  April 14,2010, 8:18am
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Hi EHarmony,

I would like to request that there is a way to sort the Closed Matches by Reopen request.

This is because occasionally I get a Reopen request, but the email I get from EH does not contain a link that points directly at the Profile of said Match.

This means I have to go hunting through many of my Closed pages to find the Match that did the Reopen Request.

If we could have another "sort" field that would sort by "Reopen", this would be nice, so I can find the Match a lot easier.
 
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MicMan is offline MicMan Post #2  April 14,2010, 4:49pm
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You're getting reopen requests in email? I used to, but I haven't for months despite the fact I have had requests to reopen in my closed matches.

I'm not missing any other mail from eHarmony and it isn't getting caught up in any junk mail filters.

I wouldn't mind seeing a request to reopen show up in the communicating tab rather than the closed tab. Other than the requests to reopen, I don't even see the point of the closed tab. I suppose it's useful to someone, but I don't see the point of looking at closed matches for old time's sake.
 
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cal_dude is offline cal_dude Post #3  April 14,2010, 5:53pm
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Great ideas, guys! Maybe you can PM the product team (see in the other thread)?
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #4  April 14,2010, 6:06pm
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MicMan wrote :
You're getting reopen requests in email? I used to, but I haven't for months despite the fact I have had requests to reopen in my closed matches.

I'm not missing any other mail from eHarmony and it isn't getting caught up in any junk mail filters.

I wouldn't mind seeing a request to reopen show up in the communicating tab rather than the closed tab. Other than the requests to reopen, I don't even see the point of the closed tab. I suppose it's useful to someone, but I don't see the point of looking at closed matches for old time's sake.
This seems like a very good idea. When a match that was in your New tab closes you they move from the New tab to the Communicating tab.

From time to time I will go back to look up a closed match for different reasons. It is not for nostalgia's sake but something in a current match will trigger something in my memory and I will go to the closed matches to check on some point.

Also unlike Match which deletes your communication after a month, eHarmony retains all of your communications. This allows me to check from time to time to see exactly how many matches I have had over the vast length of time that I have been on eHarmony.
 
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tweet37 is offline tweet37 Post #5  April 15,2010, 6:39am
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I thought the communication requests (including closed messages) had links in the e-mail. If that's now changed due to 'upgrades', re-implementation of that would solve the problem.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #6  April 15,2010, 10:33am

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Hi ScottK and everyone,

I’m going to include this thread in the feedback for the product team and make sure they take notice.
 
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TrekRyder10 is offline TrekRyder10 Post #7  April 15,2010, 10:56am
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eH_Advice_Host_Kate wrote :
Hi ScottK and everyone,

I’m going to include this thread in the feedback for the product team and make sure they take notice.
Kate, can you please let them know that the sort by communication stage doesn't seem to working properly (at least for me it doesn't)

[quote]Since a few of you have seen a lot of changes on eHarmony, I’d like to ask a question – you know that in Australia they don’t have “Closed reasons” or Final Messages anymore. Would you like things to be changed that way, or would you like to keep the re-open request feature and the “Closed reasons”?
Last edited by TrekRyder10; April 15,2010 at 11:40am.
 
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MicMan is offline MicMan Post #8  April 15,2010, 2:25pm
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eH_Advice_Host_Kate wrote :
Since a few of you have seen a lot of changes on eHarmony, I’d like to ask a question – you know that in Australia they don’t have “Closed reasons” or Final Messages anymore. Would you like things to be changed that way, or would you like to keep the re-open request feature and the “Closed reasons”?
Would love to see something like they have in Australia. You really can't learn much of anything from the close reasons anyway.
 
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cal_dude is offline cal_dude Post #9  April 15,2010, 2:31pm
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MicMan wrote :
Would love to see something like they have in Australia. You really can't learn much of anything from the close reasons anyway.
We can get away with most close reasons, but I'd keep final message intact.
 
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AndieIsMe is offline AndieIsMe — Advice Member-Moderator Post #10  April 15,2010, 2:56pm
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I like the final message. I had a couple of matches close me then when I responded with "good luck" they then reopened the match. Someone suggested they may have used this as a test to see if I was active.

I'm not one to send the "please reconsider" but it has it's place. Sometimes we are in the middle of revising our profile or updating something. I think allowing the person being closed to respond with a similar message as the closer has access to is only fair.

Kate, please don't make it a one way street for closing. It doesn't give the person being closed a fighting chance. For example, some people close because of no photos, but I know for a fact that some profiles with photos pending will be put into circulation. If I were one to close immediately based on no photos, those people wouldn't have a chance. And, because there is no update when those photos do become live, they would be missed.

I understand why these profiles come up. People submitted their info, uploaded photos (but they need to wait for approval) and hit the "find matches now" link. If there was a big orange flag on the spot where the photo would show saying "photos pending approval" this might help those in this process. The little tiny words that blend into the photo box is just not enough, IMO.
 
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