Does Eharmony Mail really work????


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lookmars is offline lookmars Post #1  April 13,2010, 8:39pm
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I have question, any one else having problems with eharmony mail. I had one girl say "Oooh I never got your mails" this was after sending 3 mails. At first I doubted her but ever since I am like ....

This is how the scene plays. I get a match, we go through guided communication (faily first 2-3 days), I send the email then, silence. A second mail after couple of days and still nothing.

Just the other day the same scene was replayed and I closed the match. Then a closed match message from her saying "I think we had a lot in common please reconsider" so I open the match and send one more email (3) still no reply. If you really wanna know someone why not simply reply or if not interested just close my match.

My conclusion: Some mail never get delivered or??? I would love to hear from other guys about this. I chose this paying service with the hope that women are more serious but...
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #2  April 14,2010, 7:44am

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Dear lookmars,

I can see why you would come to that conclusion because of your match's behavior. It's hard to understand why she would ask you to re-open communication and then not communicate.

As a rule, if you can see a message you sent to a match, that means your e-mail was successfully sent and received by your match. Of course, there may possibly be an issue affecting your account, but if you've received an eHarmony message from any match, that is another indication that your messages are being successfully posted.

Just to make sure that all is well with your account, I recommend you contact Customer Care. An agent will be able to confirm whether or not your messages are being received by your match(es).

You can e-mail Customer Care directly from the Help link located at the bottom of all our Singles site pages or by clicking eHarmony Support Home Page.

All the best,

-Renee
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HoldThatBayStar is offline HoldThatBayStar Post #3  April 14,2010, 8:57am
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I think it could be a problem with the OC page format. A friend of mine kept insisting he was getting email notifications of messages from women but when he went to the page no message was there. It messed up quite a few matches for him. I went to his computer and discovered women were sending him short messages to initiate OC and he wasn't scrolling down the screen to find them underneath the reply message box. They are hard to find if you don't know where to look. Most of us are used to seeing the received message at the top of the page and the reply box underneath at the bottom. Like in these very forum threads. Eharmony uses a format opposite to that norm.
Last edited by HoldThatBayStar; April 14,2010 at 8:59am.
 
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mrflyer is offline mrflyer Post #4  April 14,2010, 9:35am
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I've never had a problem sending or receiving these messages.
 
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DancingFool is offline DancingFool Post #5  April 14,2010, 11:22am
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Yes, there is definitely a problem with that as much as EH wants to deny it. I recently quit my membership because of that. Until their tech people figure it out, there is no point in wasting good money on this. In my case I met the match in real life at a social event and he was fairly upset with me about just dropping off and never having the courtesy to either respond or close him. However, I did respond and since he never did, I assumed he was no longer interested. There was another glitch with e-mails and communication as well that was basically the final straw for me. While no e-mail system is 100% error free and servers time out, I do wonder just how often this happens with EH's geriatric system.
 
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passat1 is offline passat1 Post #6  April 14,2010, 5:30pm
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The problem may not be in your computer. If she is non- paying member,
(do you know for sure she is paid member?), she would never see your messages, if she don't pay- except on free weekend. Then if you skipped some of the phases on the Guided communication and proceeded directly to Eh mail, she can't accept it. About getting the reply from the closing - do you remember when did you get it, on which date? Was it free weekend? On the free weekens you can send a reply on the closer, if you are free member. Lastly you don't know how often she logs on @EH (if paying member), to check her communications. I even got matches in OC not answering emails out of Eh for more than 20 days. They either created a secondary email for the purpose of eh communication only, and don't check it often as their primary or simply decided to leave without saying goodbye the proper way. Lack of courtesy and common sense.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #7  April 14,2010, 5:46pm
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lookmars wrote :
I have question, any one else having problems with eharmony mail. I had one girl say "Oooh I never got your mails" this was after sending 3 mails. At first I doubted her but ever since I am like ....

This is how the scene plays. I get a match, we go through guided communication (faily first 2-3 days), I send the email then, silence. A second mail after couple of days and still nothing.

Just the other day the same scene was replayed and I closed the match. Then a closed match message from her saying "I think we had a lot in common please reconsider" so I open the match and send one more email (3) still no reply. If you really wanna know someone why not simply reply or if not interested just close my match.

My conclusion: Some mail never get delivered or??? I would love to hear from other guys about this. I chose this paying service with the hope that women are more serious but...
Wee bit confused about this. When you get through Guided Communication the person who's turn it is to start Open Communication (eHarmony mail) sends the first message. Until the other person responds you can't send another message. At least I can't.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #8  April 14,2010, 5:47pm
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mrflyer wrote :
I've never had a problem sending or receiving these messages.
Neither have I. I just have a problem getting matches to respond.
 
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NewYorkLady is offline NewYorkLady Post #9  April 14,2010, 6:13pm
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I'm always surprised that so few of my matches view my profile. Then many of them close me out without ever giving me a chance. They know nothing about me except my name, age, and location (don't even see my picture) so I don't know why they decide to close me out. They give reasons like "physical distance is too great" but it really seems odd to me that they never as much as viewed my profile. Have any others of you experienced this? I've thought of calling eHarmony about this because it seems like there might be something wrong with their set-up.
 
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lookmars is offline lookmars Post #10  April 14,2010, 6:45pm
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I am glad to hear back all the replys. I have written to the support folks and I hope to hear back from them soon. But it definetely seems very odd. In fact I forgot to mention that I did end up meeting one of my match and she actually complained to me for not replying evn though I sent a total of 4 messages and she only got 1. So I think there are some glitches that need to be investigated by eharmony.
 
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