If only non-subscribers could "close matches"!


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srtaw is offline srtaw Post #1  April 3,2010, 1:45pm

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Hey all! I'm new on here, and new to eh in general. In the two weeks since I created a profile & subscribed, I've gotten lots of matches. I've closed a good number w/o communication as have a good number of my matches. So far, I've only communicated with one match (initiated by him), but that's ended. That's not my complaint. I've initiated GC w/ 15-20 of my matches. Several have closed, but I still have 10 sitting in my "communication" list, "waiting for his response," most of them having been there for more than long enough. I can tell that many of these guys have since checked my profile, but still no response. From what I've been reading on the message boards, I can only assume that most of them are non-subscribers? If they can't/won't communicate, it should would be nice for those of us paying if EH would at least give the non-payers the ability to close a communication. That way, those of us paying good money wouldn't have to sit in limbo!

What do you think EH?? Might be a great way to increase customer satisfaction!!
 
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ATLpr8head is offline ATLpr8head Post #2  April 4,2010, 9:42am
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This is one reason why I am no longer on EH. I still can check my account and view matches but no pictures. I wish EH would tell you that they are non subscribers. Its not fair for people that are paying members. I did find a match on EH and luckily within 2 weeks so I am happy but would probably not come back
 
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RoxyRedhead is offline RoxyRedhead Post #3  April 4,2010, 11:56am

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I believe non subscribers can just read. this has been a frequent complaint, along with some way for subscribers to know who is actually a member however eH has chosen to not make any changes no matter how many times it's asked.

As far as closing profiles, one thing I finally did, since I have no way of knowing who is a member, is send First Questions to every match with a completed profile and picture-I thought I would trust in the 29 question thing and see if it made things easier-actually I got so I didn't read matches profiles untill I actually heard back from them. I got tired of reading a great profile for a non member who couldn't communicate.
This allows you to make full use of your membership. I wait a week to 10 days then close non responsive matches and then read the profiles and decide to communicate or not. I garnered many more actual meets this way. Closing out someone early I discovered, was really limiting my selection.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #4  April 4,2010, 11:58am

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Hi Srtaw,

Welcome to eHarmony and eHarmony Advice!

I know it can be frustrating when your matches let the match just sit there rather than take any action. Non-paying members and paying members alike actually do have the ability to close the match. We’ve known both paying and non-paying members to take no action.

We would first encourage members to communicate with as many matches as possible, actually, until a definite “Can’t Stand” presents itself on your match’s side. That’s the time we encourage members to close. We understand that the close feature allows members the feeling of freedom to move on.

If you’re using Guided Communication and you’ve been waiting for a week and still haven’t heard anything, you can send a Nudge. If you’ve waited a week after sending the Nudge, it’s appropriate to close the match because they haven’t responded. You’ve given them enough time at that point to get back from vacation, get their computer fixed, or take care of whatever complication in their life may have kept them from communicating.

Good luck and I hope to continue to see you on the boards!

~Kate
eHarmony Advice Host
Last edited by eH_Advice_Host_Kate; April 4,2010 at 12:00pm.
 
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username_already_exists is offline username_already_exists Post #5  April 4,2010, 12:04pm
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RoxyRedhead wrote :
one thing I finally did, since I have no way of knowing who is a member, is send First Questions to every match with a completed profile and picture
ditto - except I don't close them. I figure there is a chance they will pop up during a FCW. a day or 2 b4 a FCW I will "nudge" them. sometimes it works, and sometimes it doesn't.

a week or so after the FCW, I will close non-responsive "matches".

eHa hears the criticisms but has determined it is in their best interest to make sure they send you lots and lots of "matches". the don't seem to give a darn that the users prefer (and frankly are paying for) quality. to put it bluntly, it serves their profit oriented goals to continue to do what they are doing and ignore the complaints of users. it's all about the benjamins.
 
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boyishgoodlooks is offline boyishgoodlooks Post #6  April 4,2010, 9:23pm
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Kate from eHA.......I am in Australia and with the close option now it does not have the options of why..which I think is a good thing! but from what I have been reading it is still available elsewhere..is that correct?...am just curious. Thanks
Last edited by eH_Advice_Host_Kate; April 5,2010 at 5:36pm.
 
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annother is offline annother Post #7  April 5,2010, 3:58am
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boyishgoodlooks wrote :
Kate from eHA.......I am in Australia and with the close option now it does not have the options of why..which I think is a good thing! but from what I have been reading it is still available elsewhere..is that correct?...am just curious. Thanks
I'm in Canada, and the close option comes with a list of possible reasons why the person is closing the connection.

However, the list has its drawbacks. I like to know if a person is following up on a different relationship, or just doesn't like the distance, or whatever. Too many, though, use "other." If this came with a fill-in-the-blank to explain, that might help.

Judging by comments I have read on these boards, most people find the reasons given very annoying.
 
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angloaustralian is offline angloaustralian Post #8  April 5,2010, 5:37am
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If I err, please correct me.

N.P.M.s, outside of a Free Communication Weekend can view profiles, send icebreakers, and close matches. There is some variation possibly on whether they can see photos (or their photos can be seen, one of the two) depending on where they are.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #9  April 5,2010, 6:46am
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boyishgoodlooks wrote :
Kate from eHA.......I am in Australia and with the close option now it does not have the options of why..which I think is a good thing! but from what I have been reading it is still available elsewhere..is that correct?...am just curious. Thanks
The reasons for closing are still there in the US. In fact you cannot close a match without selecting some reason.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #10  April 5,2010, 6:51am
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angloaustralian wrote :
If I err, please correct me.

N.P.M.s, outside of a Free Communication Weekend can view profiles, send icebreakers, and close matches. There is some variation possibly on whether they can see photos (or their photos can be seen, one of the two) depending on where they are.
Non-paying members can never see photos, even on a FCW. However, they can post photos and paying members can see their photos.

Non-paying members can read all the text of the profile. The only communication they can do is to send an IceBreaker unless there is a FCW. During a FCW a non-paying member can use the Guided Communication process but cannot go directly to Open Communication (Fast Track, now called eHarmony Mail).
 
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