WaterWolf is offline WaterWolf Post #1  March 29,2010, 6:15am
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I didn't see any other place to contact eHarmony so forgive me if I am asking this in the wrong venue.

Why is it that when the Free Communication Weekends comes up I get few if any matches just before, and during the weekend, but get quite a few matches the Monday or Tuesday following? This has happened each and every weekend since I have signed up to eHarmony about 2 years back. I'm thinking eHarmony should revamp your advertising.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #2  March 29,2010, 6:54am
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I am a little confused about what your question / problem is so I will just throw some stuff out there and maybe something will answer your question.

1. eHarmony constantly runs TV ads to "Get your matches for free".

2. They begin running the FCW TV ads about the beginning of the week that the FCW will be in.

3. If you are a paying member, whenever you get a match that you are interested in send First Questions. If your match is also a paying member and responds back, great. If they don't respond back just be patient and wait for the next FCW to come up and at the very beginning send a Nudge to all you non-communicating matches. After the FCW close out all non-communicating matches from your matches folders.
 
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WaterWolf is offline WaterWolf Post #3  March 29,2010, 7:46am
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Thank you for replying, and directing me to the proper board to post my issues.

I thought the point was clear.

At the moment I am not a paying customer. Your ads indicate that a free communication weekend is coming and I think ... great, maybe someone new will come along and we can send messages back and forth. But alas, just before the weekend AND during the weekend I maybe receive one, maybe two matches. But after the free communication weekend, like just passed, I recieve 3, 4, 5 matches a day. It tells me they are saved for AFTER the free weekend and if I want to communicate I have to re-join. Funny enough, and I'm not laughing, I did received a communication from a possible match but did not receive it until after the free weekend just past. But of course I could not reply.

I understand the point of eHarmony, as a business, is to get people to join and you make money, hence the free long weekends to get people interested enough to hopefully join. I'm sure the free weekends get many new visitors and many new accounts, hence my dilema. If many new people join, why is it I get the new matches after the weekend?

I would love to write back saying I found someone due to your free weekends and help you promote the fact someone got matched. But if eHarmony holds the matches until after the weekend, I cannot communicate and start the process.

BTW. I was a paying customer for three months but decided not to renew because it seemed I had to pay again to get to a higher level to communicate after the initial 5 question swap. I find your business ethics a little off.
 
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angloaustralian is offline angloaustralian Post #4  March 29,2010, 8:47am
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Hello Waterwolf, welcome to the Advice boards.

But, umm, Gr8tGuyin2008 is not to my knowledge connected to eHarmony, other than as a customer, he may or may not be paid-up subscriber, (what is your current status Gr8t) ? Neither am I. I am a paid-up subscriber.

I will attempt an answer to your question, based on about 200 hours of lurking/posting. The last Free Weekend got a little drigge d up. There were delays of 24 hours on some notifications.

Though this is something of a contentious issue, there are 4 types of profile which might be received as matches.

1. Paid-up active members.

2. Profiles create by non-members, including those made for Free Communication Weekends.

3. Dead profiles, which may have once belonged to either of the above. When people cease to the use the site, some people turn off matching and delete their profile. Some don't.

4. Profiles posted by people who though still subscribed, possibly even financial are not logging in regularly. They may be seeing someone they have met on the site or elsewhere, and are not likely to communicate with new matches.

The relevance of this to your question is that after the F.C.W.s the profiles are still on the site and appear as matches in the inbox of members, paying, or not.

There are is fifth type of profile too. 5cammers.

Stick around on the Advice Forums and you can learn the ropes. Good luck to you.

Anglo-Australian
Last edited by angloaustralian; March 29,2010 at 9:10am. Reason: Additional paragraphs after re-read the original post, so as to address the O.P.s concern
 
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WaterWolf is offline WaterWolf Post #5  March 29,2010, 9:16am
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I understand what you are saying AA. But I don't go in reverse in my attempt to communicate with possible matches when free weekends come around. In other words I may go back a ~week to contact the most recent matches sent by eHarmony.
 
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TrekRyder10 is offline TrekRyder10 Post #6  March 29,2010, 6:47pm
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WaterWolf wrote :
BTW. I was a paying customer for three months but decided not to renew because it seemed I had to pay again to get to a higher level to communicate after the initial 5 question swap. I find your business ethics a little off.
WaterWolf.. I'm a little confused here!...

There are four stages of guided communication that you go through with each match.Unless of course you go straight to EH mail. There is no addtional fee after the inital 5 questions.

The only time there would be an addtional fee for higher level communication as you put it. Is if both parties wanted to use eH's secure call feature. A majority of members are either exchanging person email addresses or phone numbesr in stage 4 OC (open communication/email)

I don't how many members are using it at the pricey $7.95 per monthly charge (blocking a number on a cell phone is free) I'm sure there are members who use this addtional service. I have yet to come across a member who requested it.

So maybe you misunderstood?
Last edited by TrekRyder10; March 29,2010 at 7:17pm.
 
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Buck is offline Buck Post #7  March 29,2010, 7:09pm
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I had one request to use the secure call so I signed up. Do not ever do this! It took several days to "sign up" and get everything figured out for the both of us, and then our calls were cut off three times in the space of an hour or so. Lucky we had shared numbers by then and got to keep talking in spite of the good Dr.
 
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Wonderwoman402 is offline Wonderwoman402 Post #8  March 29,2010, 7:16pm
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To time the receipt of your matches to the FCWs you should turn off matching when the FCW is drawing to a close. Turn it back on a few days before the next one starts.

Then all your matches will be "fresh" and you won't be wasting any matches that come in as the FCW is drawing to a close (with not enough time to get through GC) or that come in after it is over.

Also, it is a good idea to put something in your profile that lets your matches know that your paid subscription has expired and you can only communicate with them through GC on the FCWs. That way if they were interested and you only got part way through GC they may just hang on until the next one.
 
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WaterWolf is offline WaterWolf Post #9  March 30,2010, 4:47am
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Sounds like a good idea WW402.
 
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