Re-opening account = closed matches still there.


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VisualFX is offline VisualFX Post #1  March 28,2010, 12:20pm
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I close my account early last year, and now decided to re-open it. To my surprise, all of my closed matches are still there.

My personality profile is now a little different, and I also have a new outlook on life. I am left wondering if I would be a match for some of these closed accounts. But because they are closed, I will never get matched with them again, and most of them don't give me an option to re-open.

So would it be best to create a totally new account with different email address to address this problem and have a second chance at these matches?
 
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Tom_2010 is offline Tom_2010 Post #2  March 28,2010, 12:48pm
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VisualFX wrote :
I close my account early last year, and now decided to re-open it. To my surprise, all of my closed matches are still there.

... But because they are closed, I will never get matched with them again, and most of them don't give me an option to re-open.
This problem is best addressed by taking a step back in time. The basic issue is that you never really closed your account a year ago. Almost no one who leaves eHarmony does actually close their account. All that occurred in your case (and in 98% of others who stop using it at any time) is that matches were simply turned off. So you did not get new matches during that time, but you remained in their database -- as well as all the information on previous closed matches.

Most people stop using their account when their subscription runs out; some think to turn off matching just before they go dormant. Far more people call eHarmony to "close their account" but all that eHarmony does at that point (unless asked specifically otherwise) is to turn off matching - which doesn't close the account at all.

eHarmony *will* actually close the account and remove all information for your login from their database, but you have to be very clear to them about that when calling to close an account. You have to tell them, that yes, turning off matching is something you (the consumer) could do from right within your own control panel thing. But what you want them to do is *more* than this. You have to tell them you want all information deleted from the system, any digital information at all tied to the account, etc. They will do it, but you have to press for it and be very clear and firm on the phone with them about it.

The previous paragraph describes how to avoid the situation you now find yourself in, which is to basically reactivate your account later only to find out that previous closed matches are and always will be closed, even though quite some time may have passed in the interim.

I will have to let someone else address your idea of starting a new account under a new or different email address, because that is something that eHarmony will tell you is against their TOC.
 
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