Heads up: no more way to tell non-members


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cal_dude is offline cal_dude Post #51  April 9,2010, 6:51pm
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eh_product_team wrote :
Cal_dude:
Can you please provide us with some more details regarding the issue with email notifications? Are you saying when a match sends you a final message you do not receive an email notification informing you of that? We will look into whether or not there is an issue with that feature.
Product team:
We appreciate your response and glad to help with fixing certain features or making them user-friendlier:
1) Yes, final messages ("Good luck with your search," etc.) no longer produce email notifications. And it isn't email filtering on the user end, as my email guys looked into it. So yes, please check.
2) What ScottK mentioned is very important for ALL of us, including both "Message Read/Not Read" and the "profile latest activity date."
Thankfully,
C_D
 
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MicMan is online now MicMan Post #52  April 10,2010, 11:13am
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eh_product_team wrote :
Apologies for the delay in our response. We truly appreciate all of your responses and suggestions.
Good to see you come back. I hope you stick around and listen to the people that use eHarmony on a daily basis and know and understand some of the quirks that seem to slip through the cracks.

eh_product_team wrote :
TrekRyder10:
The “Has Kids” item was not part of the About Me Basic Information prior to the re-design and it remains that way in the new design – it was not removed as part of the redesign. However, we will consider adding this to the Basic Information on the profile.
I clearly remember this information being in the same place as occupation, religion, age, height and so on.

eh_product_team wrote :
You bring up a good point, however, in that we could have communicated this better. We will do our best to improve on this when we make future changes.
This isn't a "communicated this better" as much as a "we didn't bother to tell anyone at all." I think it is pretty safe to say that nobody using the service knew it was disappearing until they tried to edit their profiles and couldn't touch this question and had to call customer care. That's nothing less than a complete failure to communicate on eHarmony's part.

eh_product_team wrote :
Cal_dude:
Can you please provide us with some more details regarding the issue with email notifications? Are you saying when a match sends you a final message you do not receive an email notification informing you of that? We will look into whether or not there is an issue with that feature.
I'm not Cal_dude, but I also no longer receive an email notification from a match when they send a final message/request to reopen. I remember getting emails that would say something like "Jane sent you a final message: Good luck with your search." I don't know the last time I got one of those messages, but if I go through my closed matches tab, I can see several requests to reopen. I'm receiving all other email from eHarmony, so it isn't a question of it getting caught up in a filter somewhere.

eh_product_team wrote :
MicMan:
We are stepping up our efforts to improve the experience on eHarmony as best we can. While we’d like to address everything and implement every idea, we have to make hard choices and prioritize. We won’t be able to implement everything, but we are working to address as many of the concerns raised as possible.
I would strongly encourage you to pay attention to the things people say on these boards. Many of the comments come from users that have a lot of experience using the system. Some of the decisions made have been truly bizarre and not based off the common complaints and concerns that I've seen on here.
 
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eh_product_team is offline eh_product_team Post #53  April 12,2010, 12:16pm
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TrekRyder10:
Apologies, you are correct in that the "Has Kids" was added as part of the re-design a few months back so it did indeed once show on the profile. However, it was not present prior to the re-design. It was subsequently removed from our new profile design due to some confusion around the feature as Kate mentioned.

cal_dude:
Thanks for the additional details, we will look into the final messages issue and fix the email notifications if we are able to reproduce it.

MicMan:
We certainly recognize that these boards are a valuable resource for us and we greatly appreciate all the feedback we get from them. We’re listening to all of the ideas everyone is offering and are working to implement as many of them as we reasonably can.
 
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reesa is offline reesa Post #54  April 12,2010, 2:57pm
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I am new to eharmony and still a bit confused as to how things work...my question is that one man sent me questions and I replied but he is still on the NEW page even though it says "waiting on his response." This is a bummer, he is the one who contacted me first, I don't want to be missing him because of a computer glitch...
 
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TrekRyder10 is offline TrekRyder10 Post #55  April 12,2010, 3:02pm
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reesa wrote :
I am new to eharmony and still a bit confused as to how things work...my question is that one man sent me questions and I replied but he is still on the NEW page even though it says "waiting on his response." This is a bummer, he is the one who contacted me first, I don't want to be missing him because of a computer glitch...
Hi Reesa. This also came up in a few other threads yesterday and today. My suggestion is to contact customer-care. Let them know you too are experiencing problems. They may not have enough reports that there is indeed a problem

Here is where to find eh contact info:

eHarmony Contact Information Posted Here!

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Last edited by TrekRyder10; April 12,2010 at 3:09pm.
 
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