passat1 is offline passat1 Post #1  March 2,2010, 3:02pm
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It seems like these days eharmony is in total control of the matches they sent me/us. Regardless what I think is good for me, they will sent what THEY think is good for me. Why? After 1 1/2 year membership I rejoined EH. I knew that the pool of matches was drained, therefore I took brake for 3 months to accquire better matches perhaps. Indeed nothing has changed. From average of 25 matches/week, 22 matches are flexible. Scarce filled profiles, no pictures and no activity (they don't even bother looking the profile nor closing it). Only 1-2 a week may be in the nearby vicinity to fit my criteria for distance.(120 miles from Boston, MA). Before 75% of the Flex-matches came from Pennsylvania state, now around 75% of the flex matches are from Ohio state-Out of area. The rest of the space is completed by matches from Canada. I thought Eharmony Canada is independent from Eharmony.com(USA), but apparently they exchange mutual matches. Otherwise no explanation why so many Canadians are registered on US site. Ocasionally I do some changes to my profile(100% completed), play with distance settings, but so far no result. Any suggestions how to come around the above mentioned issues are welcome. EH customer service is useless to me, they suggest every time to Redo the questions. I know what I need and I don't want to change my options. I just need them to send more quality matches. As I said the problem is not the quantity of matches (already 50% of my matches are from Canada), the problem is with the quality of matches and their non response behavior. How is re- doing the questionnaire going to help me overcome this? Of course be patient, give more time phrases, are already heard many many times. It's in EH interest to pay more money in exchange of their promises for better.
The time is money for EH as EH = Eharmoney!
 
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cardguy is offline cardguy Post #2  March 2,2010, 3:19pm
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They can't send you matches that don't exist. If you're not open to matches beyond a certain distance, slide your distance importance to the max, which makes it a hard constraint (personally, I've got my distance settings set as a hard constraint at 300 miles max). That will completely remove the flex-distance match situation from the equation.

To the best of my knowledge, eHarmony maintains all of their matches (at least all English-language ones) in a single large pool...allowing you to be matched anywhere around the world if you choose to allow it. If you'd rather not be matched at distance, see the previous paragraph.

So once you've filtered out those unwanted long-distance matches, the only question is whether you'll get more local matches in their place. If so: great, problem solved. If not...well, the matches you're looking for simply don't exist on eHarmony, I'm not sure what the company is supposed to be able to do about that. Do you have any particularly stringent requirements? Maybe a specific rare religion, or being 65 and only accepting matches aged 20-25? It's hard to say what the issue might be without knowing more.

It's entirely possible that eHarmony is a bad fit for you. While that is understandably very frustrating, that doesn't mean that eHarmony doesn't work for other people.
 
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