Work_in_Progress is offline Work_in_Progress Post #1  February 17,2010, 3:09pm
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I don't mean to be impatient, but I'm wondering whether there is a quicker way to reach customer service about a disturbing profile I reported early this morning.

I received this match today and had a little time before leaving for work, so went to check and was greeted with profile contents that I can't even c/p here.

I did a c/p on the entire section in question and sent to the matchconcerns e-mail address, and no word yet. I'm sure they get a lot of e-mail at this address every day; however, I did write "Profile Alert - Please Remove!" in the headline.

Yes, I can just ignore it, but it kind of bothers me that something like this wasn't answered in a more timely fashion, and that other women - some of whom may be far more sensitive than I am and more likely to be greatly offended - will end up receiving the same match.

Unfortunately, I think it is also a reflection of E-Harmony; as I wrote in the e-mail, I'm paying the subscription price here because it's supposed to be a relationship site that sends only highly compatible matches. I truly don't see how any person capable of writing this could be compatible with me (or most of us)or fake enough answers to slip through.

Kind of ironic that I received this today, as the very next e-mail was also from E-Harmony inviting me to extend my subscription for the same bargain price per month. Had I not seen that profile, I likely would
have. Not so sure now....

Any ideas?

Thanks.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #2  February 17,2010, 5:34pm

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Hi Work_in_Progress,

I’m so sorry to hear that you received a disturbing match. It was a wise move on your part to contact the Match Concerns department through their e-mail address (matchconcerns@eharmony.com, as you mentioned). It is, in fact, the quickest route to take when dealing with concerns about matches. If you go through any other channel of contact it will have to be forwarded to the correct department, and the process may be even further delayed.

I received clarification from the Match Concerns department – they do promise to respond within 24 hours of receiving the inquiries. It may even take less time in many cases, but it also varies, depending on the order it was received. In the meantime, the best thing to do is to close the match.

Rest assured that it will be addressed very soon!

All the best,

~Kate
eHarmony Advice Host
 
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