Error when trying to submit answers to match's questions


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geega98 is offline geega98 Post #1  January 18,2010, 7:10pm
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I'm trying to answer a match's open-ended questions, but every time I try to submit my answers I get this error message:
"Your information was not processed because the following error(s) occurred:

We are sorry your answer to question 3 is too long. The maximum allowed number of characters is 1000 and your answer is 1003 characters."
I'm definitely under the character limit for question 3 and even if I delete 4+ characters it still won't let me submit. I've tried using all 3 web browsers on my computer (Google Chrome 3.0, Mozilla Firefox 3.5.7, and Internet Explorer 7) and I get the same error each time.

Any ideas?
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #2  January 19,2010, 8:00am

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Dear geega98,

Sorry to hear you're having this problem with your Singles site profile.

Whenever you have a site display or posting issues, we recommend clearing your temporary internet files.

If you have already done this or aren't sure how to do this, Customer Care can help. You can e-mail Customer Care from the Help link located at the bottom of all our Singles site pages or by clicking here: http://help-singles.eharmony.com/. From the FAQ page, click on any question, and you will see an e-mail link.

If you have already cleared your temporary files, please include that in your e-mail. Customer Care agents are available 24 hours a day, 7 days a week, and a Customer Care agent will be glad to follow-up with you.

All the best,

-Renee
eHarmony Advice Host
 
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ami1uwant is offline ami1uwant Post #3  January 19,2010, 10:35am
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There can be erros in submission. Usually there is a counter on the texts in 2nd question response and it used to not let you go past. I guess glitches in the new software on EH.

I have had problems in the past where answers didnt submit so I had to hit submit again.
 
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mrflyer is offline mrflyer Post #4  January 19,2010, 2:50pm
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It shouldn't let you type more characters than the specified limit- that's just poor programming.
 
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LasVegasGuy is offline LasVegasGuy Post #5  January 8,2012, 6:49pm
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It is bad programming. I fixed it by deleting a few words off question 1. It kept saying question 3, but in reality, it was question one that was too long. Even though it said 995 words (5 remaining), when you clicked, it wouldn't work. So long story short if you are having this problem, try shortening all 3 of your questions by one or two words and it should work.
 
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ScottK is offline ScottK Post #6  January 8,2012, 7:16pm
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Yeah, known issue.
Its counting is wrong by 10 or so characters.

Delete off a few more characterse to get down to about 980-990, and you will see that you will be able to submit it.
 
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charmed59 is online now charmed59 Post #7  January 8,2012, 10:10pm
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eH_Advice_Host_Renee wrote :
Dear geega98,

Sorry to hear you're having this problem with your Singles site profile.

Whenever you have a site display or posting issues, we recommend clearing your temporary internet files.
I must admit, it's answers like this that keep me from recommending eHarmony to any friends. The eHarmony answer any time you run across a problem, even on THREE different browsers, is it must be your browser cache. It can't possibly be eHarmony's problem. Its just insulting.

Perhaps if it were couched some way such as: "Sorry you have run across this problem. We, here at eHarmony, are dedicated to fixing problems like this. At present we are trying to track down this problem, could you try clearing your browser cache and see if it fixes the problem? And please send the problem, including the type of operating system and browser to eHarmony support.
 
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Wiseman2 is online now Wiseman2 Post #8  January 9,2012, 3:24am
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Keep your answers much briefer, avoid writing novels, life-stories, dissertations...Solves both problems: eH glitch and boring your matches....Good Luck..
geega98 wrote :
We are sorry your answer to question 3 is too long. The maximum allowed number of characters is 1000 and your answer is 1003 characters.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #9  January 9,2012, 6:43am
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ScottK wrote :
Yeah, known issue.
Its counting is wrong by 10 or so characters.

Delete off a few more characterse to get down to about 980-990, and you will see that you will be able to submit it.
This thread is 2 years old. And eHarmony still has not fixed it
 
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