Photo -> Nudge -> Close >- Reopen Question Technical Question.


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ScottK is offline ScottK Post #1  November 11,2009, 9:51am
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Hi all,

This might just be a tech support question, but the official answer to the question might become a discussion point, so I wanted to post this as a new Thread.

Kate, Renee:

Take this scenario:
1) I get a Match that has no Photo.
2) I do a "Photo Nudge" to request a Photo.
3) I then Close the Match with a "Because I couldn't see a Photo".

What happens when the Match eventually posts a Photo?

Does this Match get a prompt that asks them if they want to send a "Request To Reopen" to Matches that have Closed them out with the "No Photo" reason?

Does EH automatically send these Reopen Requests as soon as the Match posts a Photo?

Does the Match have to manually go into their Closed Matches, and send the Reopen Request to each of the Matches they would like to have Reopened?

If in cases 1 or 2, is the reason of "I have now posted my Photos and they are available to you" automatically sent?

Everyone else:
What you would prefer/expect EH should do in this situation?
 
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Sassafras54 is offline Sassafras54 — Advice Official Moderator Post #2  November 11,2009, 10:50am
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I'm not sure why you would close after nudging? The point of nudging is to try to get something going, isn't it? Or did you wait awhile, see no photo, and then close?

I want eH not to pester me when I have closed a match, for whatever reason, and to not get all complex and behave differently in different situations. I know I can go back and re-open. I can always go check back on old closed matches and see if I want to reconsider.
 
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countrygirlsongs is offline countrygirlsongs Post #3  November 11,2009, 11:16am
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I don't understand why there are so many profiles without photos. I'm guessing they're really not interested in meeting people, so does it matter? I admit I just close the match if there is no pic.
 
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CapnCrunch23 is offline CapnCrunch23 Post #4  November 11,2009, 11:21am

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It should be left up to the match to go into their closed matches and request to re-open the individual they would like to notify.

The one scenario you left out.. lets' say the match has been receiving numerous photo nudges or closed for couldn't see any pictures.

They get the hint and now the member goes and uploads a picture.. eH sends out an email notification to every person who nudged or closed them.

What if that match didn't want to communicate with you, but wanted to communicate with another member.. Wouldn't that be giving the other person a false impression that this match uploaded a photo for your benefit?
 
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CapnCrunch23 is offline CapnCrunch23 Post #5  November 11,2009, 11:25am

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countrygirlsongs wrote :
I don't understand why there are so many profiles without photos. I'm guessing they're really not interested in meeting people, so does it matter? I admit I just close the match if there is no pic.
A large majority of the photo-less matches are non-paying members from FCW... They can't upload photo's or see yours..


btw.. You have a great photo, that's a very inviting smile!
 
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Sassafras54 is offline Sassafras54 — Advice Official Moderator Post #6  November 11,2009, 11:31am
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On My Home, Match Updates, I see a note under one guy I've never had contact with but never closed, that says "X has updated his profile on 11/01/2009".

So apparently that's how eH notifies that someone has changed their profile. I don't know whether a photo-upload triggers this note. This particular guy still has no photo, so he must have changed something else.
 
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pussinboots is offline pussinboots Post #7  November 11,2009, 11:54am
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Answering some of the above questions:

Every match that sent a photo nudge and did not close the match yet will receive notification. [I know from experience these notifications are not directed specifically to you, but anyone who photo nudged, but hadn't closed.]

You will not receive a notification if you have already closed. You will need to go into your closed file to see if perhaps that match now has a photo.

Notifications on updates are sent sporadically - every update does not trigger a notification.

I have heard that non-payers can't upload photos; I don't know if this is true. If this is true, then logically wouldn't it follow that if a payer became a non-payer his/her photos would not be able to be seen?
 
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Sassafras54 is offline Sassafras54 — Advice Official Moderator Post #8  November 11,2009, 12:11pm
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Thanks for the info, Pussinboots!

Non-payers can upload photos.
 
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tweet37 is offline tweet37 Post #9  November 11,2009, 12:40pm
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Scott, I know you addressed your questions to Kate & Renee but allow me...
My answers in color.
ScottK wrote :
Hi all,

This might just be a tech support question, but the official answer to the question might become a discussion point, so I wanted to post this as a new Thread.

Kate, Renee:

Take this scenario:
1) I get a Match that has no Photo.
2) I do a "Photo Nudge" to request a Photo.
3) I then Close the Match with a "Because I couldn't see a Photo".

What happens when the Match eventually posts a Photo?

Nothing. A closed match stays closed until someone requests it to be reopened.

Does this Match get a prompt that asks them if they want to send a "Request To Reopen" to Matches that have Closed them out with the "No Photo" reason?

No.

Does EH automatically send these Reopen Requests as soon as the Match posts a Photo?

No.

Does the Match have to manually go into their Closed Matches, and send the Reopen Request to each of the Matches they would like to have Reopened?

Yes. Only the 'closee' has the option to reopen a match. When they click the reopen button they get a list of options, one of which is "I now have photos posted". If the closer wants to reopen the match they must contact eH.

If in cases 1 or 2, is the reason of "I have now posted my Photos and they are available to you" automatically sent?

No. It is one of the options that's in the list that pops up when you click the reopen button.

Everyone else:
What you would prefer/expect EH should do in this situation?
I think this part of the process works fine the way it is. When they make changes to stuff that already works, that's when we start having problems around here.
 
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ScottK is offline ScottK Post #10  November 11,2009, 1:56pm
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tweet37 wrote :
Scott, I know you addressed your questions to Kate & Renee but allow me...
My answers in color.

I think this part of the process works fine the way it is. When they make changes to stuff that already works, that's when we start having problems around here.
Odd, I can't seem to quote you here...

Oh well. On the first part:

Take this scenario:
1) I get a Match that has no Photo.
2) I do a "Photo Nudge" to request a Photo.
3) I then Close the Match with a "Because I couldn't see a Photo".

What happens when the Match eventually posts a Photo?

Nothing. A closed match stays closed until someone requests it to be reopened.

That is what I thought as well.
ie, Nothing should happen.

I did this exact scenario with a Match of mine.

I Photo Nudged her right away, as I always do when I get a Match with No Photo, regardless of anything else.

I then started reading her Profile, and discovered that I just didn't think she would be a good Match for me.

So I Closed her, and picked "No Photo" as the reason.
(I may have selected another reason with it as well, I can't remember)

Maybe a week later, I get an email from EHarmony with a Reopen request from her with a reason of "I have now posted my Photos" response.

Well, I went back and looked at her Profile, and still had hestitations on Reopening, but I figured, what the heck, if she sees something there, why not get to OC, and we can discuss things..

So I did a Reopen, and perhaps a couple days later she Closed me without answering my questions.

Now, a cynical view here would be she did that Ropen request out of spite, so I would reopen her, and then she could Close me instead...

But I wonder if she never really intended for me to Reopen her, but instead EHarmony sent that Reopen automagically to all her Matches that Closed her with a "No Photo" reason....

This is why I ask about what someone sees when they have been Closed by a few people with "No Photo", and then they upload a Photo to EHarmony.
What does EH do? Is all the Match notifications about the Photo automatic? Or does the user have to manually go into each Match and have EH then send a "I have my Photos posted now".
 
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