Lookingandlooking is offline Lookingandlooking Post #11  November 3,2009, 9:35pm
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When I close a match, and they send a final comment back (like "good luck on your search", EH will send me an email that says:
Communication Received.

If I open the email - I can see that they are just sending a final message.

Sometimes, though, I get all excited that SOMEONE in EH world wants to communicate and I don't open the email - I log on to EH, only to see that it's a closed match.

boo!

EH really should fix that. It's a little evil. It's bad enough to log on to see that I have more people communicating with me than I got emails for - so I know they are all CLOSED. Closed matches should not go into the communicating file. That file is for people who could possibly answer FIVE simple questions!

Right now - I want to re-name my "communicating" file to "matches I need to nudge in one week and close in 2 weeks"

And Melman, I do get emails everyday from EH about my matches - so maybe yours are going somewhere - like a junk folder. Or you set it up with a different email address?
 
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melman is offline melman Post #12  November 3,2009, 10:09pm
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Again, I do check the junk folder on the account that eH knows about. There is never anything there. And eH had no trouble contacting me when they tried to shut down my account last month. I'm just not getting any of the "automated" email.
 
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PY_2 is offline PY_2 Post #13  November 4,2009, 11:33am

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ScottK wrote :
This shouldn't happen.
EH does NOT send notification emails to you for Closes.

Now, you don't know what your Match did beforehand.

For example, I could see someone doing a "Photo Nudge", which WOULD generate an email, and then they would do a Close with a "Closed - No Photo" reason., which wouldn't generate an email.

If they were to do this in quick succession, it would appear to you that EH sent you an email for a Close...

Also, I suppose they could have changed their mind after sending you a communication, and turned around and Closed you.
I think it did for a while, maybe i sent something to them, and they decided to respond by closing.

no biggie, I just thought I share my experience
 
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melman is offline melman Post #14  November 5,2009, 4:26pm
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I contacted Customer Service about the fact that I haven't received emails in a long time, and after establishing that yes, my email works... and no, nothing is going into the Junk folder, I received this information. There is no setting for us to turn off email, but apparently Dr. eH's Evil Computer can decide to stop talking to you.

Customer Service wrote :
Based on my review, it appears that something may have triggered our system into thinking that you no longer wished to receive the latest match updates via email.

At this time, I can confirm that your information has been added back to our delivery list and the system should start sending you updates again within the next 72 hours.
 
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librarybabe is offline librarybabe Post #15  November 5,2009, 6:02pm
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melman wrote :
I contacted Customer Service about the fact that I haven't received emails in a long time, and after establishing that yes, my email works... and no, nothing is going into the Junk folder, I received this information. There is no setting for us to turn off email, but apparently Dr. eH's Evil Computer can decide to stop talking to you.
Geez Louise, Melman! I think you should give up on your matches and see if you can make any headway with the ladies in the Customer Service Department. You certainly get to communicate with them a lot & so far their response rate hasn't been any worse than a typical match. Maybe all these computer "glitches" have been orchestrated by one of the eH employees who aren't allowed to use the eH services and just couldn't resist you when they saw your profile? Ya never know!
 
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melman is offline melman Post #16  November 5,2009, 6:39pm
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Well I hope that is not what "James M." was thinking.

I'm pretty sure this is the first useful comment I've ever gotten from Customer Service. Usually it's just a form letter.

And no matter what you ask them, every response I get includes pointless profile guidance. And now, they're including the totally unsolicited and probably made-up "statistic" that

Customer Service wrote :
We are pleased to announce that, on average, 236 eHarmony members are getting married every day.
I suppose someday when everyone is an ex-eH member, eH will be claiming credit for every wedding, every day...
 
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librarybabe is offline librarybabe Post #17  November 6,2009, 6:10am
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melman wrote :
And now, they're including the totally unsolicited and probably made-up "statistic" that

We are pleased to announce that, on average, 236 eHarmony members are getting married every day.

I suppose someday when everyone is an ex-eH member, eH will be claiming credit for every wedding, every day...
Hahahaahhh snort! ha. Thanks I needed that to get this morning started.

You're right. They don't actually say that there are 236 eH members marrying EACH OTHER, just that they are getting married. Could just be correlation not cause and effect. At best, they are exaggerating as there really are only 118 marriages per day if both are members.
 
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