unglaubliche is offline unglaubliche Post #1  October 29,2009, 8:35pm
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I just joined and was super psyched to view my matches. One problem. There are none. Ouch.

Should I be concerned? I mean, this site hosts thousands of eligible men and cannot find a single one that suits me. How many matches are usual?
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #2  October 30,2009, 10:53am
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You say you just joined, does that mean like today?

Matches are usually delivered during the very early morning hours. So if you just joined today then you should probably get some tomorrow morning when you get up.

The number of matches you get are dependent on many things but you are likely to get many more matches if you live in a large city than if you are in a small town or rural area.

You could try clicking on the Find New Matches link. You can find this on the My Matches tab.
 
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melman is offline melman Post #3  October 30,2009, 5:45pm
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And don't expect a deluge. The maximum number they will give you in a day is (I think) 7.
 
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CapnCrunch23 is offline CapnCrunch23 Post #4  October 30,2009, 8:34pm

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I would also check to make sure you did not accidently turn off matching while setting up your account.

Under the settings tab/ basic preferences.
Last edited by CaptCrunch23; October 30,2009 at 8:46pm. Reason: could be possible not likely but possible
 
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Sassafras54 is online now Sassafras54Advice Official Moderator Post #5  October 31,2009, 10:04am
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Also check your "My Settings" and make sure you have not set everything to be very exclusive.
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #6  October 31,2009, 5:48pm

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Hi unglaubliche,

Welcome to eHarmony Advice and to our Singles Service!

Looks like some of our members have already come to your assistance and made some good suggestions! If after making sure that your matching service is ON and that your My Settings and Match Flexibility settings are as wide as possible, you still haven't received any matches tomorrow, I recommend you contact Customer Care to make sure there are no technical issues with your account.

You can e-mail Customer Care from the Help link located at the bottom of all our Singles site pages or by clicking here: http://help-singles.eharmony.com/. From the FAQ page, click on any topic, and you will see an e-mail link. Once your e-mail is successfully sent, you will receive a confirmation number, and a Customer Care agent will be glad to follow up with you.

All the best.

-Renee
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #7  November 2,2009, 9:30am
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melman wrote :
And don't expect a deluge. The maximum number they will give you in a day is (I think) 7.
I have gotten more than 7 per day though they do limit the number to something manageable so that you do have the time to review and communicate.
 
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