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melman melman is online now
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Re-read the OP. I _do_ click on "Match Requests Communication".

It appears that there is a time lag of at least a few hours before the "Answer His/Her Questions" link becomes live.
- October 31st, 2009, 11:11 pm
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CapnCrunch23 CapnCrunch23 is offline
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You need to pay an addtional fee for that. So re-enter you CC number.. lol

sorry melman you're having issue again.
- October 31st, 2009, 11:33 pm
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Maybe it's just eH's way of preventing me from answering too soon. So I don't appear desperate. Or is it needy? I forget the rules, you know.
- October 31st, 2009, 11:46 pm
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CapnCrunch23 CapnCrunch23 is offline
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but it's fun to be a member again isn't it??
- October 31st, 2009, 11:54 pm
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cwrighta2052 cwrighta2052 is offline
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So this seems like a good thread to post under. I began guided communication with a match a couple days ago. Within 2 hours we had progressed to stage 4 and she had sent me a message. Up until this stage i was receiving confirmation emails saying that my stuff had beed sent and also when she sent me stuff. When i clicked on reply to her message, i wrote the email and sent it but i never recieved a confirmation. Also, it still asks me to reply to her message. Finally, on the communications page, it says that the last time we communicated was over a day ago when i just sent an email a couple hours ago. There seems to be no email or phone number to cantact EH for technical help. Can anyone help me with this issue, all help is greatly appreciated.
- November 2nd, 2009, 08:50 am
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cwrighta2052 cwrighta2052 is offline
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So this seems like a good thread to post under. I began guided communication with a match a couple days ago. Within 2 hours we had progressed to stage 4 and she had sent me a message. Up until this stage i was receiving confirmation emails saying that my stuff had beed sent and also when she sent me stuff. When i clicked on reply to her message, i wrote the email and sent it but i never recieved a confirmation. Also, it still asks me to reply to her message. Finally, on the communications page, it says that the last time we communicated was over a day ago when i just sent an email a couple hours ago. There seems to be no email or phone number to cantact EH for technical help. Can anyone help me with this issue, all help is greatly appreciated.
- November 2nd, 2009, 08:51 am
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Gr8Guyn2008 Gr8Guyn2008 is offline
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Vip1077 wrote :
This happens to me with pretty much every match that requests communication. Instead of clicking on the match's name, click on the "Match Requests Communication" link and you'll be able to answer the questions. For 60 bucks a month, you'd expect to see far fewer technical problems with this site.
You should have searched for a special. You can get eHarmony for much less than $60 / month.

I rarely experience technical problems.
- November 2nd, 2009, 09:22 am
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Gr8Guyn2008 Gr8Guyn2008 is offline
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cwrighta2052 wrote :
So this seems like a good thread to post under. I began guided communication with a match a couple days ago. Within 2 hours we had progressed to stage 4 and she had sent me a message. Up until this stage i was receiving confirmation emails saying that my stuff had been sent and also when she sent me stuff. When i clicked on reply to her message, i wrote the email and sent it but i never received a confirmation. Also, it still asks me to reply to her message. Finally, on the communications page, it says that the last time we communicated was over a day ago when i just sent an email a couple hours ago. There seems to be no email or phone number to contact EH for technical help. Can anyone help me with this issue, all help is greatly appreciated.
Sometimes when you click on send a message, both in Guided Communication and Open Communication, it is not sent and you have to click on the send button again. You can tell if it was not sent, if your question / answers or message is still displayed then it did not get sent.

This is a link to the eHamony dating site customer support to e-mail a question:

https://help-singles.eharmony.com/app/ask

It seems that eHarmony in their never ending desire to help out their subscribers has revamped the Help section to make it nearly useless and has removed any mention that you can call them to resolve problems.

Aah, found the phone number: 1-800-951-2023.
Last edited by Gr8Guyn2008; November 2nd, 2009 at 10:37 am. Reason: Add phone number
- November 2nd, 2009, 09:33 am
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