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melman melman is offline
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Kate - what do you suggest I do if I would like to particpate in the Free Weekend (as I often do... I was a paid member in 2007 and I have checked my new matches from time to time ever since)... but eHarmony closed my account four weeks ago. The form letter I received did not give a specific reason, but was very accusatory otherwise:

wrote :
Dear Customer,
Based on recent review of your account information and activity, eHarmony has made the decision to close your account. We do not disclose the specific reason for our decision, however, for your consideration we can provide some general information regarding such closure decisions.

The most common reason we may choose to close an account is for a violation of our Terms and Conditions regarding the misrepresentation of personal information, such as name, age, address, marital status or criminal history. On rare occasions, we also may close an account due to specific complaints about the content of a profile, communication, or for any other reason as stated in our Terms and Conditions.
As I was not in violation of anything, I emailed Customer Service and asked them to review my case. Their online info promised a response in 10 business days, but it's been a month with no response.

Please don't suggest that I re-enroll and complete the questionnaire again. That's just not going to happen, as I have no interest in resetting all my preferences. Nor do I care to be re-matched with the nearly 1000 matches I've seen since 2007.
Last edited by melman; October 21st, 2009 at 07:50 pm.
- October 21st, 2009, 07:48 pm
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Coca-Cola Coca-Cola is offline
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eHarmony terminates members for any reason or no reason.

"Either you or eHarmony may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. eHarmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason."
- October 22nd, 2009, 10:57 am
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melman melman is offline
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That's great, but the question was not addressed to you. I want a response from eH about this because they promise one within 10 days.


 Question

 What can I do if I believe the decision to terminate my membership was in error?

 Answer

 If you believe this decision to terminate your membership was made in error, you may send an e-mail to customerrelations@eharmony.com to request that we open an investigation into the matter. Please note that the decision to investigate account closures is entirely at the discretion of eHarmony - we may determine that no investigation is warranted. In addition, we may require further information from the user in the course of this investigation. Finally, it may be determined at the end of an investigation that the decision to close an eHarmony account will stand. We will generally respond with our final decision within 10 business days of initiating our investigation. Please note that in many situations, we must rely on information reported by members, and eHarmony is not in a position to resolve disputes between members.
- October 22nd, 2009, 01:24 pm
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pussinboots pussinboots is online now
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melman wrote :
That's great, but the question was not addressed to you. I want a response from eH about this because they promise one within 10 days.
I know you didn't ask ME either, but maybe they want to make an example of someone who leaves getting new matches open, but can't respond [until maybe an FCW]. lol
- October 22nd, 2009, 02:15 pm
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Benevolence32 Benevolence32 is offline
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5 day FCW that is very nice! Cheers. I'm going to be so busy with this.
- October 22nd, 2009, 06:17 pm
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eH_Advice_Host_Renee eH_Advice_Host_Renee is offline
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Dear Melman,

FYI: I just responded to your similar comments on the "Is it just me or what?" thread.

All the best,

-Renee
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- October 22nd, 2009, 07:51 pm
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eH_Advice_Host_Renee eH_Advice_Host_Renee is offline
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Benevolence32 wrote :
5 day FCW that is very nice! Cheers. I'm going to be so busy with this.
Dear Benevolence32,

Glad you think so!

Yes, we are also very excited about members having 5 days to communicate during our 1st Free Communication Event! I'm sure that you have already done so, but, just in case you haven't, I want to recommend that you review your About Me page and see if there is any way you can enhance it with a little more details or information.

Also, though only subscribed members can view photos, if you don't have any photos, I encourage you to post some, and, if you do, I encourage you to post more if possible. A picture is worth 1,000 words, as they say, and posting a variety of photos, showing different aspects of your personality and interests, can positively impact your rate of communication!.

Though you already sound enthusiastic about the opportunity and possibilities of this Event, I wanted to share this link to our Coporate Blog so you can read about 4 eHarmony couples who were successfully matched during a Free Communication Weekend: http://www.eharmony.com/blog/#

All the best,

-Renee
eHarmony Advice Host
- October 22nd, 2009, 08:18 pm
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ms_magoo ms_magoo is offline
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You know you're hard to match when you don't even get anyone in your in-box on a free weekend...sigh.
- October 22nd, 2009, 10:24 pm
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