Gtaylor72 is offline Gtaylor72 Post #11  October 17,2009, 6:18pm
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GEF2 wrote :
So does that mean that if I get matched with someone who I'm interested in but they're a non-paying member, then I am unable to communicate with them? What's the point?
Since I have been a non-paying member for 10 out of last 14 or so months I can answer this for ya. Non-paying members can respond to paying members about 4 times a year during the Free Communication Weekends.

Sadly though I have to agree it is unfair to match paying and non-paying. Though seriously it is that way with all dating sites not just eHarmony.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #12  October 17,2009, 6:23pm
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eH_Advice_Host_Renee wrote :
...
As I shared before, on average our successful members dedicated between 3-6 months at any one time to their search before being successfully matched. Even on eHarmony, finding the love of your life, takes time and requires patience. That is why we have 6- and 12-month subscriptions.
...
-Renee
eHarmony Advice Host
Wow, I mush be an incredible loser I was on for 7 1/2 months (continuous) before I had anyone even respond. And if I should have been "successfully matched" in 3 to 6 months, since I have been on (continuous) for almost 2 years and have not had success I guess I am just wasting my time and money at eHarmony since it would seem I have far exceeded the time required for success. Must be time to cancel my subscription and try something else, or just give up the thought of ever finding a match.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #13  October 17,2009, 6:29pm
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Gtaylor72 wrote :
Since I have been a non-paying member for 10 out of last 14 or so months I can answer this for ya. Non-paying members can respond to paying members about 4 times a year during the Free Communication Weekends.

Sadly though I have to agree it is unfair to match paying and non-paying. Though seriously it is that way with all dating sites not just eHarmony.
This is true. Though with Match and Yahoo! Personals they do tell you when the person was last active on the site which helps a little.

FCWs happen more than four times a year. Usually every major holiday and at least this year there has been one that was not on a holiday.
 
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NathanCM is offline NathanCM Post #14  October 17,2009, 9:01pm
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My advice to the OP is that EH just does not work for many people. 354 matches here, going on 11 months, 2 OC that I thought were going well and they just disappeared.

Success on EH is very dependent on one of two things, your distance settings and/or just how populous your local area is - live in a rural area and have reasonable distance settings (300km) and you may very well be scraping the bottom of the barrel with numbers of matches and most of those will be non-paying.
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #15  October 20,2009, 3:15pm

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Gr8Guyn2008 wrote :
Wow, I mush be an incredible loser I was on for 7 1/2 months (continuous) before I had anyone even respond. And if I should have been "successfully matched" in 3 to 6 months, since I have been on (continuous) for almost 2 years and have not had success I guess I am just wasting my time and money at eHarmony since it would seem I have far exceeded the time required for success. Must be time to cancel my subscription and try something else, or just give up the thought of ever finding a match.
Dear Gr8Guyn2008,

I really regret that you would make that statement about yourself and that you felt I implied that members should be matched within 3-6 months. We can't guarantee that everyone will find that special someone, and we have always been upfront about that. I was merely sharing that most successfully-matched members dedicated 3-6 months to their search.

Many factors need to align in order for a member to be sucessfully matched. Some factors the member has control of such as the profile they have created, how open their matching preferences are, their willingness to communicate with most if not all of their matches, how long they wait before closing communication with a match, etc.

Howevever, there are some things that both our members and eHarmony has no control over. One of these is if and when their special match will also be on eHarmony. While we do our best to provide you with as many highly-compatible matches as possible, it is still possible that a member may not find The One through our site.

Also, while some members have been successfully-matched in fewer than 3 months, there are also members who have been on our site for over 2 years before finding that special match. Additionally, some members have been on our site and, for whatever reason, decided not to continue their search. But at a later date, they gave eHarmony another try and found the love of their life!

As I'm sure you know, some of these very patient and persistent members have shared their stories here on Advice and on our Success Stories page.

As always, it is up to each member to decide how long they wish to dedicate to their search on eHarmony. If you are not feeling positive about your search at this time, perhaps it is time to try other options. If you do decide to stay, we will do all we can to support your success by helping you use our site and service as it is currently designed.

However, should you decide to take a break from eHarmony, you will always be welcome to return, and, in the meantime, wish you the best as you search for your special someone.

Sincerely,

-Renee
eHarmony Advice Host
 
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melman is offline melman Post #16  October 20,2009, 5:42pm
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eH_Advice_Host_Renee wrote :
However, should you decide to take a break from eHarmony, you will always be welcome to return, and, in the meantime, wish you the best as you search for your special someone.
Hey now, that's a hoot. I "took a break from eHarmony" and eHarmony closed my account and sent me a lovely message informing me of it.

wrote :
Dear Customer,
Based on recent review of your account information and activity, eHarmony has made the decision to close your account. We do not disclose the specific reason for our decision, however, for your consideration we can provide some general information regarding such closure decisions.

The most common reason we may choose to close an account is for a violation of our Terms and Conditions regarding the misrepresentation of personal information, such as name, age, address, marital status or criminal history. On rare occasions, we also may close an account due to specific complaints about the content of a profile, communication, or for any other reason as stated in our Terms and Conditions.
During my "break" I was checking my matches periodically and was always considering when to rejoin.

They included info that said I could "appeal" their action and they would reply in 2 weeks. It's 4 weeks today and no reply.
 
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lightingbolt2 is offline lightingbolt2 Post #17  October 20,2009, 9:42pm
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Well It has been a year for me 12 months and I was not sure I would renew, It feels like rejection but it is not. I know what I want and so to must other people and it seems my taste is not theirs lol. 497 closed matches not all closed by me about 50/50. Patience is a vurtue but 3 months waiting for an answer is not a match far a I am concerned. I will not any longer communicate with a person with out a picture, I request on and if I wait 3 months I close the match... Reason Is I have 3 matches that are at stage the final stage one is still looking re the no communication for a month and a half... 40 open matches with 3 to the final stage. Not a great rate of return. But save for a woman... I only feel that a man should be able to send soon sort of interest sign first, I am really tried of opening the communication then closing as I can not manage the no responses... But so Far this is the best site that I have been on... Hopefully one day it will be the the TV ads and I will meet a match never mind sit and type emails....
So no it is not JUST YOU
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #18  October 22,2009, 6:47pm

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melman wrote :
Hey now, that's a hoot. I "took a break from eHarmony" and eHarmony closed my account and sent me a lovely message informing me of it.



During my "break" I was checking my matches periodically and was always considering when to rejoin.

They included info that said I could "appeal" their action and they would reply in 2 weeks. It's 4 weeks today and no reply.
Dear melman,

I regret to hear that you didn't receive a response to your e-mail requesting a further investigation regarding your Singles account closure. The account specialists who handle these requests are very diligent about responding.

If you would still like to pursue this matter, the best course of action is to resubmit your request to customerrelations@eharmony.com.

If you do not receive a response within 10 days, you are welcome to PM me.

All the best,

-Renee
eHarmony Advice Host
Last edited by eH_Advice_Host_Renee; October 22,2009 at 6:58pm.
 
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melman is offline melman Post #19  October 22,2009, 8:59pm
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Renee, I have PM'd you my information. I have asked once... I don't see why I should need to ask again. I hope you can forward the info to someone who will resolve the case.

Unless you have miracle workers on staff, I don't expect that this can be resolved in time for me to participate in the Free Weekend.
 
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Gtaylor72 is offline Gtaylor72 Post #20  October 28,2009, 4:24pm
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I just wanted to update this. Well FCW has come and gone. This FCW has been worse then others I participated in as a non-paying member. Only one match communicated during the weekend. We actually got to OC this time. Now several days have gone by and after exchanging emails we talked off eH a few times via email. Normally I would email and she would respond the same day. The last time I emailed her was on Monday. She has yet to respond. I am giving her the benefit of the doubt right now and assuming she is just busy. But I expect that I will have to close her out.
 
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