Dear Gr8Guyn2008,

I really regret that you would make that statement about yourself and that you felt I implied that members should be matched within 3-6 months. We can't guarantee that everyone will find that special someone, and we have always been upfront about that. I was merely sharing that most successfully-matched members dedicated 3-6 months to their search.

Many factors need to align in order for a member to be sucessfully matched. Some factors the member has control of such as the profile they have created, how open their matching preferences are, their willingness to communicate with most if not all of their matches, how long they wait before closing communication with a match, etc.

Howevever, there are some things that both our members and eHarmony has no control over. One of these is if and when their special match will also be on eHarmony. While we do our best to provide you with as many highly-compatible matches as possible, it is still possible that a member may not find The One through our site.

Also, while some members have been successfully-matched in fewer than 3 months, there are also members who have been on our site for over 2 years before finding that special match. Additionally, some members have been on our site and, for whatever reason, decided not to continue their search. But at a later date, they gave eHarmony another try and found the love of their life!

As I'm sure you know, some of these very patient and persistent members have shared their stories here on Advice and on our Success Stories page.

As always, it is up to each member to decide how long they wish to dedicate to their search on eHarmony. If you are not feeling positive about your search at this time, perhaps it is time to try other options. If you do decide to stay, we will do all we can to support your success by helping you use our site and service as it is currently designed.

However, should you decide to take a break from eHarmony, you will always be welcome to return, and, in the meantime, wish you the best as you search for your special someone.

Sincerely,

-Renee
eHarmony Advice Host

Dear melman,

I regret to hear that you didn't receive a response to your e-mail requesting a further investigation regarding your Singles account closure. The account specialists who handle these requests are very diligent about responding.

If you would still like to pursue this matter, the best course of action is to resubmit your request to customerrelations@eharmony.com.

If you do not receive a response within 10 days, you are welcome to PM me.

All the best,

-Renee
eHarmony Advice Host