Reason for closing a match..


Reply
  • Page 1 of 2
  • 1
  • 2
 
Topic Tools Search this Thread
Dolcemente is offline Dolcemente Post #1  October 13,2009, 9:39am
Dolcemente's Avatar

Joined: Oct 2009

Charleston, SC

Posts: 1

See profile

Wondering why there is no reason to choose such as:
"Profile too generic" or "Profile information not detailed enough" or "Profile did not reveal very much about who you are" or "Profile not filled out enough"..

instead I find I can only choose "Based on statements in their profile, I'm not interested in this match." which seems more like a rejection to someone and may make them wonder what it is in their profile that is turning others off...

Am I the only one who has this issue with closing matches because they don't have very much say in their profiles and not knowing what reason to choose?

Another question, is there a place on eHarmony to submit suggestions?
 
  Reply With Quote
Sassafras54 is offline Sassafras54 — Advice Official Moderator Post #2  October 13,2009, 11:33am
Sassafras54's Avatar

Your Community Coordinator

Moderator

Joined: Oct 2009

San Pedro, CA

Posts: 9,085

See profile

Perhaps one of the eH advisors will post here soon...

Meanwhile, I've decided to keep those non-detailed profiles open for a couple weeks, then check back and see if they've gotten any further with them; close if they haven't. I know I edited my profile a lot in the first few days here.

I suspect most of those very generic or short profiles are people who are unpaid members and haven't put in the energy yet; perhaps they will and perhaps they won't.
 
  Reply With Quote
eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #3  October 13,2009, 11:38am

Writer

Joined: Sep 2008

Santa Monica, CA

Posts: 1,177

See profile

Dear Dolcemente,

First of all, welcome to eHarmony Advice!

Yes, there is a way to submit suggestions, and thank you for asking! Our Development team is always looking for ways to improve our site and service and many changes over the years have been the result of member feedback/suggestions. So you and all eHarmony members are always welcome to share your comments, feedback, and suggestions!

While we tried to create as comprehensive a list as possible from which members can choose their reason for closing a match, it may be time for a new reason to be added which specifically states that communication was closed because a match's About Me page isn't complete or not detailed enough. Not only will a member closing a match for that reason have a more accurate reason available, but a match who may need to do more work on their About Me page can get this important feedback!

If you or any other members would like to share their comments/suggestions regarding this issue with our Development team, click on the the Help link located at the bottom of all our Singles site pages or click here: http://help-singles.eharmony.com/.

From the FAQ page, click on any topic, and you will see an e-mail link. Once your e-mail is successfully sent, you will receive a confirmation number, and a Customer Care agent will be glad to forward your feedback to our Development team for their consideration.

All the best,

-Renee
eHarmony Advice Host
 
  Reply With Quote
eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #4  October 13,2009, 11:51am

Writer

Joined: Sep 2008

Santa Monica, CA

Posts: 1,177

See profile

Sassafras54 wrote :
Perhaps one of the eH advisors will post here soon...

Meanwhile, I've decided to keep those non-detailed profiles open for a couple weeks, then check back and see if they've gotten any further with them; close if they haven't. I know I edited my profile a lot in the first few days here.

I suspect most of those very generic or short profiles are people who are unpaid members and haven't put in the energy yet; perhaps they will and perhaps they won't.
Dear Sassafras,

Thanks for your post!

I meant in my previous post to also encourage Dolcemente and other members to do just as you are doing and allow a match with an incomplete or sparsely answered About Me page a few weeks to make improvements before closing the match.

Creating their About Me page is a learning process for most members, and it can take a little time to develop a detailed, thorough, effective page.

I think allowing a match two weeks is a good minimum timeframe. After all, a little patience and understanding never hurts and can pay really off!

All the best,

-Renee
eHarmony Advice Host
Last edited by eH_Advice_Host_Renee; October 13,2009 at 11:53am.
 
  Reply With Quote
MicMan is online now MicMan Post #5  October 13,2009, 3:40pm
MicMan's Avatar

is living life to 83% of its normal capacity.

Board Leader - Sports

Joined: Feb 2009

Posts: 2,964

See profile

eH_Advice_Host_Renee wrote :
While we tried to create as comprehensive a list as possible from which members can choose their reason for closing a match, it may be time for a new reason to be added which specifically states that communication was closed because a match's About Me page isn't complete or not detailed enough. Not only will a member closing a match for that reason have a more accurate reason available, but a match who may need to do more work on their About Me page can get this important feedback!
Maybe you could replace the one that says something along the lines of "because I was placed on hold" since that option hasn't existed in a long, long time.
 
  Reply With Quote
cardguy is offline cardguy Post #6  October 13,2009, 4:28pm
cardguy's Avatar

Veteran

Joined: Aug 2009

Oregon

Posts: 1,226

See profile

I too give matches a couple of weeks to fill out their profile, but a "your profile isn't filled out enough" option is certainly overdue.

On a related note, precisely because it usually takes a few days for someone to get their profile in good shape, get photos up, etc (I know that was the case for me, and my experience with a number of matches indicates it's fairly common), it'd be nice if there was a "publish my profile" step to setting up your account, so that new members aren't matched with others until they feel they're ready to put their best foot forward. I was lucky to find the "turn off matching" feature just a couple of days in as I felt my profile was in a pretty sorry state (and didn't have any pictures) for about a week.

Matching new members before they've had a chance to fill out their profile doesn't really do anyone any favors, as it just increases the risk that an early match will close them out prematurely.
 
  Reply With Quote
Gr8Guyn2008 is offline Gr8Guyn2008 Post #7  October 14,2009, 5:51pm
Gr8Guyn2008's Avatar

I'm crippled by the fear That I've fallen too far to love

Sage

Joined: Jan 2008

Orlando, FL

Posts: 19,670

See profile

FYI there is an IceBreaker that says (asks) your match to finish filling out their About Me.

Of course that would be a double edged sword since sending IceBreakers is an indication that you are not a paying member.
 
  Reply With Quote
Gr8Guyn2008 is offline Gr8Guyn2008 Post #8  October 14,2009, 5:52pm
Gr8Guyn2008's Avatar

I'm crippled by the fear That I've fallen too far to love

Sage

Joined: Jan 2008

Orlando, FL

Posts: 19,670

See profile

How about a reason that says "I never could get you to ask any questions in Open Communication".
 
  Reply With Quote
Lookingandlooking is offline Lookingandlooking Post #9  October 14,2009, 6:12pm
Lookingandloo…'s Avatar

517 archived, 1066 closed matches and still looking!

Pacesetter

Joined: Dec 2008

Posts: 336

See profile

Can anyone enlighten me about the difference between "I'd rather not say" and "other"? They seem the same to me...
 
  Reply With Quote
gonefishing68 is offline gonefishing68 Post #10  October 14,2009, 11:10pm
gonefishing68's Avatar

Quick Study

Joined: Sep 2009

Posts: 151

See profile

Lookingandlooking wrote :
Can anyone enlighten me about the difference between "I'd rather not say" and "other"? They seem the same to me...
When I think I might be being rude, such as when I may close a match based on their photo (yes, I know I shouldn't...) I use 'other". When I close a match because I think they are being rude, such as going deathly silent halfway through GC I use "I'd rather not say"
 
  Reply With Quote
Reply
  • Page 1 of 2
  • 1
  • 2


« 30 days and now no matches? | Using eHarmony | After closing match... »
Topic Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new topics
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Topics
Topic Topic Starter Board Replies Last Post
Free Communication Weekend and the Theory of Match Counts ScottK Using eHarmony 19 November 11,2010 11:10am
Why can't I close out a match for the reason that he looks like a serial killer? Emme Using eHarmony 39 March 5,2010 7:09pm
The PERFECT match. notjustamuse Using eHarmony 15 October 21,2009 6:55pm
I need help, I've reached my match limit K_D Using eHarmony 24 October 21,2009 8:59am
Why Am I Receiving This Match? RedhawkGal79 Using eHarmony 18 August 18,2009 5:51am

Looking for a Great Relationship?

Get started now. Fill out this form and take the questionnaire to receive your matches.

First Name:

I'm a:
seeking

Postal Code:

Country:

Email:

Confirm Email:

Password:


How did you hear about us?


Latest on our Dating Advice Discussion Boards

“Absolutely not. I have no idea why allowing gays to marry would affect anyone's lives, unless they're sexually insecure about themselves.” –  sun73

Join the “Did our President give up the election for a single issue?” discussion

“I learned that the woman's communication style has to fit mine or else it won't work.” –  sun73

Join the “Why do 40 yr olds still play games?” discussion

“Here's where to email if you think a match might be a fraud: matchconcerns@eharmony.com . Tell them the match's name and location so they can find them. If what's making you suspicious is an email ... ” –  Simplicity-2012

Join the “Match from another country...is he a "fraud"?” discussion

“I know you clarified you just want a general opinion on when people bring this subject up, but I'm going to give you both that and also what I believe you should do. The general idea most of the ... ” –  Herkemer

Join the “When is it time to discuss your position on having kids?” discussion

“And that's a very valid point. I get the feeling that eHarmony is keeping their price high to show they they are not cheap and therefore, their members are serious.It seems to me that combining the ... ” –  MicMan

Join the “Free Communication Weekend” discussion

“How long have you all been on EH? Thanks for the advice. I signed on in late April 2012 but have been on other dating sites in the past.” –  Simplicity-2012

Join the “New Here” discussion

“The only one that bothers me is the "they weren't his kids so meh ..." But there could be a whole world of story behind that. Like "she dumped me and it was painful and I hated losing the kids in ... ” –  Simplicity-2012

Join the “Yellow flags...To Proceed or not to proceed, that is the question?” discussion



All times are GMT -8. The time now is 2:27pm.

Discussion Boards Archive

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2012, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0