Gr8Guyn2008 is offline Gr8Guyn2008 Post #1  October 11,2009, 7:12am
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I'm crippled by the fear That I've fallen too far to love

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This is mostly a complaint on how the Photo Nudge works. Maybe Lori will pass this on to the product development team to make things work better. So here is the situation:

When you send a Photo Nudge a message is displayed showing that a Photo Nudge was sent on such and such date. However if you go back to that profile a week or two later the message that a Photo Nudge has been sent is no longer shown.

So this morning as I was cleaning out all the non-responding matches that were a month or more old I click on a profile which has no photo and no message of Photo Nudge being sent. Since I check my matches every day and send a Photo Nudge to any that don't have photos right away seeing them with no indication that I had sent a Photo Nudge makes me wonder did I or did I not send a Photo Nudge.
 
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tweet37 is offline tweet37 Post #2  October 11,2009, 10:42am
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has all the tools and can........satisfy

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I think the nudges expire in about 7 days and after that time elapses the 'clock' resets. I don't think they count as a communication so they won't show up as a communication after the 7 days is up.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #3  October 11,2009, 11:10am

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Hi Gr8guyn2008,

Thanks for submitting your feedback. What you’re describing about the Photo Nudge feature is actually quite intentional. The Photo Nudge feature disappears after a week so that people can send their match another reminder to post photos if they hadn’t responded the first time. Sometimes people don’t get their e-mails right away, or are more likely to see the e-mails that they have most recently received. Sending another one will put you fresh again in your match’s awareness. In fact, you can send a match a Nudge once every 7 days, up to a total of 3 times.

I think it’s great that you’re cleaning out and organizing your My Matches page, but if you don’t see the evidence that you had sent a Photo Nudge to a match previously, you might want to try again and wait a little before going ahead and closing it. Again, if you send that Photo Nudge, she may see it this time, and this could be what sparks her interest to look you up and communicate.

All the same, if you are very unhappy with the way this feature works or have specific suggestions on how you believe the feature can be improved, you can send your idea to our Customer Care team through the regular link: http://help-singles.eharmony.com as you normally would, but just specify that the content of your message is exclusively for feedback purposes and not for assistance. This way, our Customer Care team will route your idea to the proper department.

All the best,

~Kate
eHarmony Advice Host
 
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