eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #11  October 6,2009, 8:56pm

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Hi Dell2500,

This is a great question, and one that many, many members face, for many, many reasons. From a Customer Care perspective, you may want to give it another week (after sending a Nudge) before closing the match. I’ll explain why –

In talking to thousands of members, it’s very clear just how many reasons there are for not responding. It is impossible, really, to determine her level of interest unless the match comes right out and says it. (Even then, for whatever reason, a person may not give their real reason for discontinuing communication!) So giving yourself a reasonable limit is for your own sake – if it turns out that she doesn’t respond, then you can close the match and look forward to new matches. She can also always send a re-open request!

Best of luck,

~Kate
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MicMan is offline MicMan Post #12  October 7,2009, 5:26am
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eH_Advice_Host_Kate wrote :
Just to clarify – and sorry Gr8guyn2008, but I have to set the record straight – it’s again not the case that you can assume 90% of your matches are not paying.
All the best,
~Kate
eHarmony Advice Host
Out of curiosity, can you share the percentage of people that are paying?

I know anecdote does not equal data, but I'd say my numbers line up pretty close with Gr8guyn2008.
 
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melman is offline melman Post #13  October 7,2009, 6:27am
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Kate and other eH employees -

I took fairly careful notes during a period of over a year during and after a paid membership, and I am quite confident that about 2/3 of my matches were inactive.

If you're going to give us the "official" party line that we're wrong, I will strongly disagree. The burden of proof is on you at this point.
 
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psychicboyness is offline psychicboyness Post #14  October 7,2009, 7:38am
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MicMan wrote :
You'll quickly learn that there are a number of flakes that just vanish into thin air for no apparent reason.

There are basically three things you can do:

You can try a nudge after a week.

You can keep them open and move on and see if they ever contact you again.

You can close them.

So people will randomly disappear? I was wondering because someone I was O.C with 4 days ago who seemed to be interested just stopped messaging me. I mean it's only been a week but we were communicating everyday so it just seemed odd.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #15  October 7,2009, 1:22pm

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MicMan wrote :
Out of curiosity, can you share the percentage of people that are paying?

I know anecdote does not equal data, but I'd say my numbers line up pretty close with Gr8guyn2008.
Hi MicMan –

The thing is that so many people (and yes, people who are paying) choose not to respond rather than just close a match. Or, they are focused on other matches and don’t even look. Unfortunately, I see it more often than not. People who are using the service and communicating with certain matches often have quite a number of matches on their new page that are still unviewed.

Sorry, we don’t have a percentage on paying members vs. non-paying members. My guess is that these numbers vary a lot from member to member, different times of year, etc. Not to mention, statuses change frequently as subscriptions come and go. All that said, I want to underscore again that we do send the best possibilities. AND…we are listening to feedback, and doing what we can to make the system the best for everyone who is using it seriously. There are 3 dynamics to keep in mind:

1. Getting members as many real, compatible opportunities for success as possible.
2. Preventing active members from getting bogged down by unlikely matches.
3. Running a business.

All these factors depend upon each other, so we are always looking for ways to enhance them all.

Sincerely,

~Kate
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pussinboots is offline pussinboots Post #16  October 7,2009, 1:49pm
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eH_Advice_Host_Kate wrote :
Just to clarify – and sorry Gr8guyn2008, but I have to set the record straight – it’s again not the case that you can assume 90% of your matches are not paying.
All the best,
~Kate
eHarmony Advice Host
You're absolutely right, Kate. It's probably closer to 95%. lol

Anyway, right now it doesn't matter to me. After being on eH over a year, I had my first date ever [from eH] on Saturday. I am having my first date with another match this Saturday!!!!!
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #17  October 7,2009, 2:19pm

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pussinboots wrote :
You're absolutely right, Kate. It's probably closer to 95%. lol

Anyway, right now it doesn't matter to me. After being on eH over a year, I had my first date ever [from eH] on Saturday. I am having my first date with another match this Saturday!!!!!
Very funny, Pussinboots.

Hey, that makes me so happy to hear! Have fun!!

~Kate
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CapnCrunch23 is offline CapnCrunch23 Post #18  October 7,2009, 2:26pm

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MicMan wrote :
Out of curiosity, can you share the percentage of people that are paying?

I know anecdote does not equal data, but I'd say my numbers line up pretty close with Gr8guyn2008.
How dare you ask to see behind the curtain!

The great OZ has spoken!!
 
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pussinboots is offline pussinboots Post #19  October 7,2009, 2:56pm
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eH_Advice_Host_Kate wrote :
Very funny, Pussinboots.

Hey, that makes me so happy to hear! Have fun!!

~Kate
eHarmony Advice Host
Thank you, Kate.

And if you think what I said here was funny, you might get a "tingle" out of the thread I started two days ago, which started out serious, but didn't stay that way.
 
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MicMan is offline MicMan Post #20  October 8,2009, 5:17am
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psychicboyness wrote :
So people will randomly disappear? I was wondering because someone I was O.C with 4 days ago who seemed to be interested just stopped messaging me. I mean it's only been a week but we were communicating everyday so it just seemed odd.
Yup, people will flake out and disappear for who know what reason.
 
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