SunflowerGirl is offline SunflowerGirl Post #1  September 23,2009, 4:31am
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Can someone please explain who controls the "Re-Open" feature? On some of my closed matches there is an option to click "Re-Open" and others it says "Match is Closed."
Thanks!
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #2  September 23,2009, 10:39am
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There was another recent thread where it was explained in detail. Hope I remember it all.

If you close a match and they either don't close or send a Final Message then you will have a Re-Open button. If you both close without the closee sending a final message there will be no Re-Open button.

Even a "closed" match can be re-opened by sending a Re-Open request to eHarmony customer support and asking that a match be re-opened. The match can then accept or decline your Re-Open request.
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #3  September 23,2009, 5:38pm

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Hi SunflowerGirl,

Thanks for fielding this one Gr8Guyn2008!

You remember correctly. If you close a match, and they, in turn, also close the match, the Re-Open button will not longer be available.

You are also correct that, if you close a match, had a change of heart, but no longer have the option of re-opening the match, Customer Care will be glad to reach out to the match and ask if they are willing to have the match re-opened. Then, pending a favorable response, we will adjust both accounts, and you will be able to resume communicating.

To make such a request or whenever you have questions about our site or service, you can e-mail Customer Care from the Help link located at the bottom of all our Singles site pages or by clicking here: http://help-singles.eharmony.com/. From the FAQ page, click on any topic, and you will see an e-mail link. Once your e-mail is successfully sent, you will receive a confirmation number, and a Customer Care agent will be glad to follow up with you.

All the best,

-Renee
eHarmony Advice Host
 
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