I am Sick and Tired of Getting Flooded with Worthless 'No Photo' Matches!


View Poll Results: What do you most often do with matches that have no photo(s)?
Close them, Immediately 44 40.74%
Attempt to Initiate Guided Communication/FastTrack 4 3.70%
Send them an IceBreaker, Asking for a Photo 5 4.63%
Send them a Photo Nudge, Then Wait a Week or Less 23 21.30%
Send them a Photo Nudge, Then Wait Longer Than a Week 10 9.26%
It Depends on Other Factors 17 15.74%
Keep Them, Indefinitely 4 3.70%
Other 1 0.93%
Voters: 108. You may not vote on this poll

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loves2write is offline loves2write Post #41  May 19,2010, 3:06pm
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I usually send a photo nudge and sometimes send questions, but I suspect that many of these people are nonpaying members whom I will never hear from, especially since they don't respond, or close or even look at my profile. I really think it is misleading for eHarmony to send people matches if there is no chance of communicating with them. Yhey ought to at least let people know whether a match is a paying member or not. Since reading on this board that there may be a free weekend for memorial Day, I'm waiting to see if any respond then. If they don't, I'll close them.
 
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Tank is online now Tank Post #42  May 19,2010, 7:00pm
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loves2write wrote :
I usually send a photo nudge and sometimes send questions, but I suspect that many of these people are nonpaying members whom I will never hear from, especially since they don't respond, or close or even look at my profile. I really think it is misleading for eHarmony to send people matches if there is no chance of communicating with them. Yhey ought to at least let people know whether a match is a paying member or not. Since reading on this board that there may be a free weekend for memorial Day, I'm waiting to see if any respond then. If they don't, I'll close them.
Actually I have had several matches who were non-subscribers eventually pay to become members and we eventually got through GC. It is a process, a slow process.
 
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th1nker is offline th1nker Post #43  August 19,2010, 9:01pm
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eH_Advice_Host_Kate wrote :
Hi Mr. Nice Guy,

I’m very sorry to hear that you have found our attempts to help offensive. We do try to inform members what has worked based on what our couples who have success report back to us.

That said, I won’t go on any further. Thank you for your feedback. I have forwarded it to our development department.

Sincerely,

~Kate
eHarmony Advice Host
Being in IT and marketing myself, I have had similar frustrations from bland unco-ordinated replies to constructive suggestions for the development team. We never receive acknowldgement or hear of new developments in the wings. Perhaps to resolve this rather than gloss over it, provide users with a list wish of features and a time line (if any) for implementation.

A typical grienace has to be the mounting number of matches in a list which cannor be effectively quick identified, comments attached or sorted in a list. Result is that potential matches get lost in time, and too many repetitive steps and time wasted to attempt to filter and communicate

e.g.
Include cameo pic against names in any list = match list / communications list/ archive list.
Provide a "user ranking" field for matches and a "filter / sort by ranking" list function. EH can only sort by recent communications date - hardly the best way.
Provide a user "comment" field - to make internal notes
Display more match criteria on "about me" - e.g. star sign , body shape, marital status.
Make photo's more invitational . Add password option on secondary photo's = allow users to display their best 'cameo pic" and hide their personal pics until contacted and consented.
Revisit the Match list matrix and, from a database designers perspective, observe how little distinctive information appears there, and how the many, oversize, repreting buttons simply cloud ones ability to use the list, filter down and display a short list of suitable matches.

Its hard to understand why the EH system lacks basic features that are integral to good database design and also found in competitor websites.

I will wait to see if this falls on deaf ears as usual. Don't shoot the messenger.
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #44  August 20,2010, 3:06pm

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HI th1nker,

I'm sorry you found Kate's response unsatisfactory and that you feel members' feedback/suggestions probably fall on deaf ears because timelines or follow-up isn't proivded.

I can't speak to the handling of member feedback/suggestions by other companies, but I want to assure you that we do forward feedback/suggestions found here on the Advice site to our Development team and that they do value and seriously considered such input when making changes to our site and/or service.

Even though you are skeptical about member feedback/suggestions going anywhere, I'm glad you decided to post your match-sorting suggestions anyway, and I will be fowarding all your concerns and suggestions to our Development Team.

All the best,

-Renee
eHarmony Advice Host

p.s. Welcome to eHarmony Advice!
 
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darla2011 is offline darla2011 Post #45  May 21,2011, 12:36pm
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I do have a photo on EH but am also a member of another site without a photo. My reason is because I could be recognizable as I work with the public, not because I weight 300 lb, have some gross disfigurement, or otherwise. It has actually been quite refreshing as not posting a photo has significantly weeded out those looking for business-type relationships as was so gently stated here in another thread. This is by far the best reason in fact. In steady communication I find the non-photo responders to be really nice and interesting people that are taking the time to get to know me. After a certain point, if asked, I do send a photo. Has led to much more quality meetings and dates than any time I have posted photos, although much less profile response, but that is a good thing.
 
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