What will happen when my account expires?


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PinkLilies is offline PinkLilies Post #1  August 28,2009, 6:57pm
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My account is due to expire some time next week. I know that once it expires I will no longer be able to communicate with my matches, but does that mean that my profile and matches will completely disappear? What if I decide that I want to renew my subscription after it expires? Will my previous matches still be there? I haven't decided if I'm going to renew or not, but I don't want my matches to disappear if I decide to renew down the road. So, what will happen?
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #2  August 29,2009, 12:14pm

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PinkLilies wrote :
My account is due to expire some time next week. I know that once it expires I will no longer be able to communicate with my matches, but does that mean that my profile and matches will completely disappear? What if I decide that I want to renew my subscription after it expires? Will my previous matches still be there? I haven't decided if I'm going to renew or not, but I don't want my matches to disappear if I decide to renew down the road. So, what will happen?
Dear PinkLilies,

I will be glad to explain what happens should you allow your subscription to expire.

Though your subscription expires, your eHarmony account will remain open. You will still have access to your profile and any matches you received up until then will still be available on your My Matches page. You'll still be able to view their About Me page and any previous communications. Conversely, those matches will still have access to your About Me page, previous communications, and, if they are subscribers, any posted photos.

Since your account is still open, you can easily purchase another subscription by logging into your account and clicking on the Subscribe Now link on your Home page. You can then resume communication with matches who, since your subscription expired, have not yet closed communication with you. However, if you would like to still communicate with such a match, you can send them a final message asking them to reconsider.

If there are particular reasons why you're thinking of letting your subscription expire, I encourage you to share them with our Customer Care team. They may be able to assist you or address you concerns so that you can continue your search uninterrupted.

You can e-mail Customer Care from the Help link located at the bottom of all our Singles site pages or by clicking here: http://help-singles.eharmony.com/. From the FAQ page, click on any topic, and you will see an e-mail link. Once your e-mail is successfully sent, you will receive a confirmation number, and a Customer Care agent will be glad to follow up with you.

All the best,

-Renee
eHarmony Advice Host
 
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Wonderwoman402 is offline Wonderwoman402 Post #3  August 29,2009, 1:37pm
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Also, unless you canceled your subscription, eHarmony will bill you again. When you signed up the account was automatically set to "auto renew."

Unless you cancel to turn that off, you will be billed again and eHarmony will not refund your money. Canceling will still leave your profile active, as was described above, even though every step of the cancellation process will try to scare you into thinking otherwise.
 
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MicMan is offline MicMan Post #4  August 29,2009, 5:48pm
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If you choose not to renew, be sure to turn matching off first.
 
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